click car parts

Worst experience buying car parts ever had 5 weeks for ebay to force a refund. took weeks damaged then messed about and ignored

Beware! If you buy from this scam outfit you may lose your money! I bought a battery from this outfit for £104. They marked it as dispatched, but didn't send me any tracking info, so i had no idea when it would be delivered. After a week and no delivery, i messaged them for an update, and a very short and abrupt response saying it was delivered and giving a tracking number. On checking it on the couriers website, it said "DELIVERED, UNABLE TO SIGN DUE TO COVID" and marked it as delivered on Saturday afternoon. Well there was nobody home on Saturday. So clearly it wasn't delivered to me. No "missed you / left with neighbour card" was left, so i asked for more info from CLickcarparts as to where it was left, possibly a neighbour. There response was again abrupt and unhelpful. I made my own inquiries and no neighbours had it. So asked them to investigate with the courier where it was. They were rude, unhelpful, and blatantly dismissive, basically saying, the courier marked it as delivered, so in our opinion you have it, stop wasting our time. They would not accept the slightest notion that a mistake had been made, it had been delivered elsewhere, the courier messed up etc. Move on a few weeks and the Yodel courier is delivering a different parcel to me, and asks "did i get the battery he left". No i reply, what did you do with it? It turns out he just left it behind my van in the driveway. As this area is not in my sightline coming and going, and i wasn't using the van ( couldn't work due to covid crisis), and no card was left to tell me it's there, i was unaware, and when i did search initially after Click claimed it was delivered when i chased them up, it wasn't there. Clearly someone had taken it in the 5 days or so it sat there. So i got on to Yodel couriers, who did check with their driver and confirm the facts were true. They said they can't process a claim, it has to be done by the seller - Clickcarparts. So i ask them to claim, and there were NOT INTERESTED. Despite me being £104 out of pocket, and Yodel saying they accept responsibility and will accept a claim, Click just would submit one. They are just lazy and incompetent, and once they have your money, they don't care at all. After many many many messages, wasting an awful lot of my time, i managed to persuade them to put in a claim. They said they would submit one. Maybe 10 days later i ask for progress, THEN they say i need to complete a form. They don't say where or how, it's always a brief one line answer to messages, that are totally inadequate and unhelpful, and require several further messages to get answers. Seeing as they sometimes take 2-3 days to respond each time, this wastes a load of time. They say they'll send me a form. Over a week later still no form, so i chase it up again and eventually get a claim form emailed through. I complete it and promptly return it. They say they will submit it. SO NEARLY 3 MONTHS LATER I'VE HAD NO FURTHER RESPONSE FROM CLICK, ( over 6 months since purchase!) AND I NOW SEEM TO BE BLOCKED AS I CAN'T SEND THEM ANY MORE MESSAGES. i suspect they didn't bother submitting the claim, but if they did and were refunded, they have just kept it, so they've been paid twice, and i'm still £104 out of pocket!! I suggest you avoid this company. There are many many similar reviews from others who have lost out by using this company. You might be lucky and all goes well, but if it doesn't, you will regret buying from this company. Unlike many companies that will help resolve issues, they have zero customer service skills and zero interest in helping customers with problems. I even emailed the MD directly, and as you probably guessed, got ZERO response. Clearly this company is rotten from top to bottom. AVOID!

Ordered some DPF cleaner and it arrived in day or so and it has appeared to have done the job - done about 50 miles since adding it to the tank and no more smoke when i accelerate hard. Good price, good service and will definately shop here again.

service was good although despite my order confirmation coming through prior to 3:00pm, the order was not in fact despatched until the following day. With the bank holiday weekend also in the way, this meant the goods arrived on the following Tuesday instead of the hoped for Friday. Next time I will order well advance of the 3:00pm deadline.

Part arrived within 24 hours, had to talk to some-one before hand
would definately recommend, and will certainly use them again if
needed

all perfect: customer service, payment, piece was correct one, shipped same day, delivered next day - thank you very much!

Only 4 days for delivery to Germany, low shipping costs, too. Perfect.

I took a look at buying an Exide car battery from this retailer from their eBay shop. I wanted to phone and ask a few questions, but the number was an 0844 number, which is premium and costs money, so I phoned the next nearest ebay competitor (generaltraffic) on ebay selling the same battery for only 1p more, as their phone number is free.
In addition, Click Car Parts has a lot of negative feedback of sending the wrong product, sending it late and not dealing with returns in a generous and easy fashion. Therefore I chose to order from generaltraffic instead.

Worst experience ever had on ebay, paid £85.99 for an item that never showed up, Tracking information said left in safe place but i was in all day and never had anything delivered nor a card through letterbox. asked where this "safe" place was but never got an answer, Ebay would not refund as item was recorded as being "delivered" so closed the case. Click Car Parts simply would not entertain it or look into it, all they did was supply tracking information showing item delivered. I get items delivered all the time and never had a problem just with these guys and looks like I am not the only one. never one to leave bad feedback but this time it is well deserved. You can`t even call them to discuss matters as there is no telephone number...I wonder why! I`m £85.99 out of pocket and no explanation.

Lynett was great help done very thing she could would definitely recommend this company great staff and great help

Sells crap battery jumpers And company made it don’t reply either item that faulty Battery gauge after 4 months and expects me pay return postage costs and can’t even buy equivalent item for same cost now. Should leAst offer partial refund if I supply video proof.

Bought a wishbone from their ebay shop for a kia sportage in March, fitted it in April and now 11July the car has failed its mot as one of the bushes has collapsed, they want me to return the faulty part for an exchange, and ave to pay the postage, as well as paying the mechanic again to replace their defective part, plus be left with a car with no wishbone till the replacement arrives, not to chuffed to say the least.

I've had three deliveries of exhaust parts in the last couple of weeks and the service was good with all the bits I ordered enclosed.The website allows me to narrow down the exact model of car and the exact part I need.
Slight damage to all parts but that's clearly down to careless couriers,easy to repair,slightly bent brackets and damage to the ends of tubes but on the whole very pleased.

AVOID AVOID AVOID,

Brought a brand new backbox off these and it leaks, there customer service is an absolute joke, of you ask me the parts they sell ain’t fit for purpose, they must be selling some Chinese copy rubbish, Have a bad feedback for a reason, I just wish I researched them before buying, but I do have one thing to thank them for, I’ll always make sure I research a company before I buy from them, Karma will get this company,

the exhaust was delivered be4 12 the next day and fit brill

Hopeless delivery service,TNT booked a slot for today and then cancelled as item not collected.Ignores emails and does not answer phone.

Ordered my exhaust parts late Tuesday afternoon. was told it could be Thursday or Friday before I received them. Items arrived at 14.30 on Wednesday. Only problem, why I put 4 stars, was the delivery did not allow my aged parents enough time to answer the door. The items where left with next door neighbour. Excellent service and a very reasonable cost. Will try them first for parts in future.

Good solid quality item for my Peugeot 106 at a great price too. Fast reliable delivery would recommend Click parts to any one wanting a quality product at very competitive prices and peace of mind reliable delivery. Will definitely use Click For parts again.
Thank You
KS

Ordered a timing chain kit on a Wednesday afternoon and paid for next day delivery. I was hoping for item to arrive on Friday or at latest Saturday morning. In short it actually arrived on the following Tuesday afternoon. In the meantime I desperately needed the car back on the road so purchased one from a local motor factor. When the one I ordered did arrive I immediately started a return request. It is now 10 days later and I haven’t heared a thing from them. Their phone is constantly engaged and the chat helpline is never on line. I will succeed in the end but save yourself a lot of hassle and look else where.

Ordered a Catalytic converter and brake assemblies this is the first time I have used the company. The parts were very competitively priced and and the company provides an extremely efficient delivery service. I would use and recommend the company again.