clusiv.co

I will never recommend their products or services to anybody even to my enemy. I ordered earphones, it takes too much time before I got them. I cannot used those earphones for 5 minutes. After 3minutes I have to charge them again. I tried to return they told me I can't return them for refund. Something I bought for $39.99. I don't have nothing against them but I don't want anyone to waste his or her money and time.
Thank you all.

Can't do it. I'm at day 28 and still haven't received my order. Cancellation sent and I have a receipt. I have also notified my credit card to reject any future charges from you. You only get one chance to make a first impression.

Crooked. Online scam site . Charges $5 a month ago to receive phone case . Never came , they send Siam email saying package delayed or backed up with a fake usps tracking link that never seems to leave China . You Then weeks later they try and charge $25 on the card you used fir the $5 phone case . Beware beware beware !!

SCAM SCAM SCAM!
They are breaking the every EU law. Such things are forbidden in the EU and I'd have rights to sue their effin asses.

First of all, I thought it might be a nice store because I saw an ad from instagram.
Then a month later they charge me $40 for some ugly watch that costs like 5€ on Clas Olson and other stores.

There's no way to cancel this crap or end my "subscription". I wrote to support(at)clusiv.co and I got no response.

THESE PEOPLE ARE SCAMMERS! I SAW NOTHING ABOUT SUBSCRIPTION WHEN I ORDERED THIS CRAP! I DONT GIVE A SINGLE EFF IF IT WAS IN THEIR TOS! INSTAGRAM OPENS THINGS ON ITS OWN BROWSER AND THERE WAS NO WAY TO NAVIGATE.

DON'T NEVER EVER USE THIS SITE FOR YOUR OWN GOOD! The support didn't answer to me nor there was no way to remove my credit card!

SUE THEIR ASSES FOR SCAMMING!

Edit: Hello, I'm glad that your reply was so kind, however, I swear to got that when I ordered it via instagram I didn't see that it's a subscription based service.
There was no trial info, I have no account yet I receive emails from you and suddenly I received an email about my "ordered" product. Where was it mentioned that I'll be billed monthly? WHERE?! DON'T SHOW ME IT FROM PC OR YOUR MOBILE SITE. SHOW ME THAT ON INSTAGRAM BROWSER! Show me, where?! I don't trust you guys anymore, since there was no such information. You can easily edit it and turn it against me and I'm not the only one who is having such problems as it would appear.

Do you know that it in the EU it's illegal to do what you are currently doing? You are breaking the law.

Also, there's no possibility to cancel subscription from the website. I had to send you an email.

You know what my first impressions were? I thought that it's a great store and I was about to recommend it to my friends and family, but obviously not anymore. I would've used your store in the future, but I won't certainly do that anymore. My experience has been awful.

If there's anything I'd recommend it's to have just a regular store and also subscription based service where a costumer could choose what they want. I just got charged $40 for an ugly watch (looked ugly on the picture) and why would I need a new watch every month? Also, if you want to be an international company then you should obey also to the laws of the EU. In the EU it's illegal to charge costumer for unsubscribing and lately there was a law passed that customers can't be fined after if they choose to stop the service.

I'll be looking forward to end my subscription and hopefully you'll change your business strategy so you'd get more customers in the future and as I saw you replied to some people "thousands of people love us". It kinda reminded me the Kitchen Nightmare's episode of the Amy's Baking Company.

Admit your flaws and work on them. I wish you lots of luck in the future, however, I must say that I won't be your customer in the future.

Edit: I got the issue sorted out. They won't refund me (which would be against the laws of the European Union, but it's not a EU company, so there's nothing I can do). Next time I'll order from local companies.

The customer service (the emails we've exchanged) was very nice.
The Instagram promotion was misleading and it might be not entirely their fault. You can see their ToS and everything from their website viewed on the PC.

Never received the phone case! And to top it off it ended up being a subscription. Customer service is a joke and buisness model is a fraud. Buyer beware. Do not purchase anything from this company. It is a scam!

This website will scam you and steal from you. Just like every other person on here, I ordered an iPhone case thinking it was free and only shipping and unknowingly, I was signed up for a subscription and charged $25 a month later. Not to mention after you order they will ask you several times if you want to add something to the order and after a few times of clicking no they switched the yes and no button and I accidentally ordered a pair of headphones which they charged me another $25. When I asked for immediate refund for those they took forever to answer back and only refunded me half the money.

More like a scam. They send you the trial product in 6 weeks and before the product arrives they already ship you your next product and charge you for that. Product quality is extremely bad. Tried cancelling the next order within a day and they refused to do that. Please do not subscribe or buy from this service

Reply to Clusiv:
It is fine to have a 30 day cancellation if your policy states that i should get the product in 10 - 28 days and then i have time to see the product before cancelling. But if due to your shipment issues the product reaches me in 1.5 months you should extend the cancellation as well.

These people are thieves. I don't remember signing up for a monthly membership yet I keep getting charged. After contacting them and being told I would not be charged again, the charge appeared once again. Terrible.

They told me that they were going to give me a free watch, if I only paid shipping. I did this and they sent me the watch, but they signed me up for a monthly subscription without my consent and then charged me 40 dollars non-refundable. They won't let me send any items back for my money back, and the free watch they gave me broke in less than a week. THEY ARE DISHONEST!

Let me ask you a question? Why would anyone sign up for a “subscription” for the same cell phone case. So once a month I get another iPhone case that looks like the same one?? Their business model is baiting you to buy one thing with out your knowledge or anything they sign you up to receive THE SAME PRODUCTS again.

Check the contract very carefully before you buy anything. A purchase on this site sets you up for a monthly contract with the company.

When I tried to log in to the company's website to cancel the contract, it said there is no account associated with my email address, despite my having recently received a confirmation via email that they have taken this month's payment from my debit card.

The same thing happened to me. Total scam. “Just pay to ship for this item” but then automatically signs me up to a subscription without me knowing. Charged me 40$. I asked their customer care and they told me no refund according to their policy. And products are the worst of its kind.

The 5 star reviews are fake for sure. This is a SCAM and is manipulative. Same issue as the others. They offer a free item “just pay shipping” then sign you up for a “membership” which is $40 and apparently they will send a watch worth $10 (if that). I did this back in November and the watch still hasnt showed up. By the time you recognize what they did you fall out of the window for refund. This is fradulent, manipulative and the intent is to scrape money out of your bank before you can refund or notice in time you signed up for something. Shame on you and I hope you fail. This is criminal.

Absolute scam. “Just pay shipping for this item” but then automatically signs me up to a subscription without me knowing with a recurring MONTHLY fee! Money grabbing thieves. I will be taking this matter up to the ACCC and will be dealing with this matter at a much higher level. Do not purchase from this “business”.

NEGATIVE STARS. I ordered a watch from them when they had a “just pay shipping” special, and was sneakily signed up for a recurring membership- $40 for the next month’s watch. I definitely did not want another watch, let alone more of the PLASTIC, BROKEN GARBAGE I received. STAY AWAY.

This company is a complete scam! I saw an Ad on Instagram saying that I could have a free product and all that I had to was pay shipping and handling. But by ordering the free product, your apparently sign up for some subscription service where they charge you $40 for some ugly looking watch that would not even fit! I haven't gotten the item yet since its apparently back ordered....but the free item I got was a piece of trash that would not fit my wrist so I have no reason not to expect different. Contact support and they said that the terms and conditions state that I would sign up for subscription, but these so called "terms" were never shown on the Instagram ad or shown to me when I requested the free product! Not to say that there was a countdown timer saying that I only had 10 mins left before the free product was gone, so there was no time for me to read the terms and conditions! Outrageous, reporting to BBB, FTC, and the State Attorney General's office!

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.