Cocktail Audio

I have recently purchased the Cocktail Audio X10 with 500GB HDD. I found the user manual a bit hard to understand so contacted Cocktail who put me straight and were extremely helpfull. After a couple of months of playing it every day there was some loud fan noise. Not only did they change the fan but gave the machine a complete upgrade all in just 3 days. I can honestly say i would most certainly buy from them again and recommend them to anybody. Fantastic piece of audio equipment with excellent after sales service.

I purchased the Cocktail audio x10 after my Philips wac 7500 failed. I am very pleased with my unit. installing a hard drive is easy and loading my music collection took a while but worth it. I connected speakers and sounds good to me, I also use an android app called mediaHouse and listen to my music on a Bluetooth speaker anywhere in the house. Overall I would say the x10 is a great buy

Playing music is great and it wll play all day with no priblem but the radio will noit play for more that a few minutes then it switches it self off and starts streaming and then goes off. I have tried putting the "Sleep" to off but to no avail. Can't understand why it will play music all day but won't play radio. I have been on to the forum but none of the suggestions seem to work

Purchased an X10 a year or two ago and believe it or not had only recently started ripping my CD collection, went well until had loaded about 300 at which point the eject mechanism started to malfunction until eventually a CD became stuck inside the unit.
I took the unit to a electronics and computer specialist in the city who removed the offending CD and returned the unit to me with the comment that it might now work properly or not.
In the event the eject mechanism still proved faulty with the inevitable result that a further CD became jammed in the unit.
I contacted Cocktail Audio in the personage of Koby who was helpful and he advised that I should forward the unit to the company for repair at an agreed price which I felt was reasonable.
The unit was mailed to the company via the Post Office special delivery service and having paid £11.00 for the privilege I was confident that the package would be treated with care.
In spite of advice given to me by Koby on the packing of the unit for postage I had obviously not parcelled it securely enough for upon delivery to Cocktail the packaging had burst open and damage had occurred to the X10.
Right, now for the nub of my tale, throughout this episode Koby treated me with patience and courtesy, additional repairs (necessitated by the damage caused by my inadequate packaging and the obvious rough handling this received by the P.O. Parcel Service) were carried out without further fuss or cost from Cocktail Audio plus the repaired X10 was returned to me within four working days of me having mailed it for repairs.
The unit now appears to be working correctly plus Koby kindly updated the DB for me.
In this day and age when after sales service is often poor and difficult to
obtain it is refreshing to be able to record the excellent service that I received from this company and I must also add my complete satisfaction with the performance of the X10 subsequent to the foregoing events.
I should not hesitate to recommend this product and the company that markets it.

Bought an X10 unit a little over two years ago. An early problem with booting-up was resolved by e-mail with a firmware update file and accompanying generic and personalized guidance. My first encounter with this company's excellent support service. That guidance and update file proved effective on the few subsequent occasions that the problem recurred.
Then, a week ago, the unit failed and would not load the update file. The company's support agent 'CS' worked through various possibilities very patiently over three days but in the end the unit had to be sent to Cocktail Audio for repair. Posted it second class on Friday, got it back - restored to full working order with a new motherboard - early on Tuesday. In short, they turned it round in a day. OK, I had to pay for the repair but cannot complain as this unit has been in constant use for over two years and it is so good at what it does. So I am very happy indeed with the product and wholeheartedly recommend this company for the excellent support and repair service which means you can purchase their stuff with absolute confidence. Thanks, guys.

We browsed the web and found that this business has an active Facebook page. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.