Coco-Fashion

I ordered a dress for Valentine's day 2020 from HiMrsCoco online. The dress did ship in time for Valentine's day but when I received it, it looked like a piece of rags. It was made from very cheap see through material. It was nothing like the picture. I was so disappointed because I saw other items that I wanted to order but I'm so glad I didn't. The company said they could give me a refund of $10 and I could keep the piece of rags or I would pay more for shipping to return it. I told them to give me the $10 and I would throw their rags in the trash and write a review telling everyone NOT to ORDER from this site because if you do, you'll REGRET IT FOR SURE. I wish I had read the Reviews before I ordered and my REVIEW wouldn't be here. I didn't know this company was in China or else I wouldn't have ordered. I paid $30 for a piece of rags but mostly I was totally disgusted at the SCAM with the pictures of MAKE BELIEVE clothing. Don't waste your money or your time????

This order took almost 2 months to arrive and once I got it I hardly recognized it. I ordered the Quinn romper and what I got looks like a LONG skinny version of the outfit. So disappointed! I may be able to do some alterations to make it wearable but will never look like the picture!

I bought a dress from Cocogira on November 20, 2019. I received no shipping or delay notification so I emailed their customer service. Two days later, received a response that my item was on back order but the expected ship date was not stated. I requested a refund and order cancellation since I had originally intended for the dress to be used for a Christmas party. Another two days went by before I received a response from a different rep saying that the order was now on time, but still didn’t give me an expected shipping date, asking me why I wanted to cancel my order. I wrote third email to customer service, demanding a refund. Two days later, a reply cane from yet a third rep, stating that my money will be refunded within two weeks. We’ll see what happens. I’ll ask my credit card company for a refund as others have recommended if I still don’t have this taken care of by early January.

I only gave them a 1 because I could not give them a zero. I ordered shirts that were supposed to be size XXL. They are all marked XXL, none are actually XXL. A couple are really size small. I can't wear any of them. I requested return address with prepaid shipping. They are insisting items need to be returned to China at my expense. They did offer a 15 percent discount so I can pay to have shirts altered to fit. The quality of these shirts is the worst I have ever seen.

****AVOID****
I bought from their Facebook page on the 21 May 2020, I didn’t receive any email confirming purchase but money has gone to the company. I have emailed them twice, no reply.

They will give you a line saying the item "is not available" after almost 3 weeks of waiting for it. Then, will lie about refunding the money back to you by claiming it has already been refunded. In fact, such a thing never happened. They even told me they emailed me about it.

When I think about it now, I suspect the item was never really available in the first place. There was no email to cancel the order, no confirmation of the refund, no details whatsoever, no news or updates. The dresses, if they even exist, are so well-priced, however they are almost always not available. It is a scam. Save your money and go to a more reputable seller. You have been warned.

Ordered a dress for a family member and it took 4 weeks to come. When I recieved it, it looked like a cheap imitation of a maids dress, very small, (I ordered an extra large) fabric like $2 a yard almost see thru cotton. The photo of what I ordered showed linen or loosely woven cotton, with v neck and sleeves in a beautiful blue color. What came was a dingy cheaply sewn sleeveless sack of a dress that nobody I know could even fit into. All the hems were sewn straight across with a sewing machine with no selvage at all. It was a turquoise blue tacky ugly garment my housekeeper would laugh it if I tried to pawn it off on her. This seller is fake, they use French designs with French models that are glamorous but you won't get them from here at this cost. After reading these reviews, I'm not even gonna bother spending money to send it back. I'll just give it to the Goodwill, and hope they can give it away to some poor sucker who would be dumb enough to wear it. Really, this is just a joke but I'm so mad about it, needed to have a laugh. Don't buy from here, you'll be disappointed for sure. And throwing money to the wind.

I bought a total of six items, 5 hoodies and 1 t-shirt. The shipment came in two separate packages. The first package contains just one hoodie and it was of high quality and really cute too. It was a great buy. The second package came with the remaining 5 items. There was a hole on the outer package, but none of the items were damaged. The hoodies and t-shirt were all individually wrapped, so they should all be dry, but for some reason, one of the hoodie was damp, to the point that it was wet to the touch. Now, I order online a lot, but I've never ever receive wet merchandise before. Not only was it damp, there were black spots on the front of the white hoodie right on the bear's face. I doubt the spots would even come off after a wash. One more thing worth mentioning, one of the hoodie I received is not as pictured. The picture shows a bunny tail, what I received doesn't have one, but that's minor detail. It's still quite cute without the tail, except that the buttons do not work well, the hoodie just does not button right. There's a see through gap after the hoodie is buttoned up. So out of the lot, I'm only impressed with the one hoodie. The rest is just so so. I'll be a lot more careful if I ever ordered again. And yeah, I waited forever for the items to come. Also when I first placed the order, after a few days I got an email telling me that all of items I order were out of stock except for one, and they told me to pick something else online. I was surprised at that experience.

I bought some products from this site in January, 2014 and am happy with their services. They have good services and respond quickly to any queries. Their customer executives are very helpful, kind and professional.
Having looked around a number of online clothing stores and having been disappointed with what was available for my budget, a friend referred me to coco-fashion.com. I visited the site and found the type of dresses that I was looking for. What impressed me most was the quality images and clear descriptions of the items they have in their store. This made it easier to make my decision on what I wanted to buy. The ordering process was simple and the customer support kept updating me at every stage until I finally got the dresses. I was pleased with the quality and their designs. It is exactly what I wanted. Big thanks to coco fashion. Would definitely recommend this site to anyone looking for dresses and other fashion items.

i have placed a order almost 2 months ago and i have not recived my package yet ill never order from this company ever again some one should report this company for fraud i want my money back ill never even order from you all again i want my money put back on my card or ill contact my lawyer about this mater they will not give me my new tracking number in order for my post office to look up my package so 50 dollars down the drain

I ordered a pair of shoes the 3th of May. The 6th of May, the shoes were marked as shipped. I paid 35$ for express shipping with DHL (4-6 days) and the seller promised me that the shoes would arrive before the 14th of May. After 6 days, I contacted DHL's customer service, who said the package had not been sent at all. I contacted the seller and asked for my money back, since the responsibilty lies with her/him - I haven't received an answer...
I just want to warn everybodyelse, who considers ordering from this website... You will be screwed over.......

If I could give zero stars I would.I ordered a skirt, the stitching was bad and it was uneven and miss-shapen.They make you pay to return to them also.They confirmed they received my return but tell me it will take 1 month to return my money to my account.I really doubt I will ever see this money again.DO NOT BUY FROM HERE!

My sister found a dress that she adored on this website and I wanted to purchase it for her birthday. I had a few questions and was able to use "live chat" to get my answers immediately. Coco Fashion was so helpful and even shipped my package out the same day so that I would get it as soon as possible. I will be back again, next time to shop for myself. By the way, my sister LOVED the dress and wore it out for her birthday! You guys have the most AWESOME clothes! Thank you again,

Sara Elmansor.

After 6 months of liaising with the customer service team, I still have yet to obtain a refund from Coco Fashion after being told that my refund was ready to be processed. They asked me for all my bank details, Paypal account etc which I have all provided, with the only respond being that the refund could not be processed due to "some" issues. Haven't seen such bad customer service. Please do not bother purchasing from them. After all low quality products & customer service is what Coco Fashion's business model seems to be.

I made an order, adding 20€ extra for the fast shipping but i received it AFTER one month. The shipping was terrible and they didn't put my name on it, so it just arrived to the shipping address and was open from others because it was no specified the name. This is no professional at all.
Never Again!!

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