COCO LAB

Scam artists.

I bought some toothpaste to tryout and they've since been charging my card every two weeks and sending toothpaste every two weeks.

I've contacted them and they said I signed up for it and should go on to my profile and change the settings.

Their website does not recognize my email. There is no contact number, instant messaging never reply's, email contact stopped.

This is a blatant scam company. Do not send your credit card details or you'll be sorry.

Really poor quality product that apparently offers whiter teeth or your money back but then doesn’t reply to your complaint or offer a refund when the product fails. Save your money and find a company which genuinely good feedback. Sadly this one is a complete let down.

Order placed two wks ago so far not shipped, they are keeping my £100. There is no contact details on the website, robot just tells you that your order not been shipped yet and team will call you but nothing. I had to chase via instagram twice to get a response to my email, reply was hard to understand, looked like it was copy and paste and some parts messed up, no response to my email back. From what i understand they out of stock for one item and not planning to ship for another 15 days! without informing me. Im planning to cancel via bank. I do not recommend.

Avoid this people. Purchased charcoal toothpaste 3 weeks ago and nothing. Worst customer services because you can't call them. When you click on contact us of course the page come as an error. Left message on the website and no answers. When you sell goods but you haven't got any in stock you are just a crook. Asked for a refund 3 time and still nothing.
Big scam. the head office shown on the website is based in France but it's a secondary address??? all the main business is based in London but they are telling you that since the Brexit they've got issues with transport. Absolute lie. Be careful and buy the equivalent cheaper somewhere else.

N'achetez rien venant de cette compagnie. Ce sont juste des escrocs. Aucune communication possible avec eux. Sur leur site l'adresse de ces escrocs a base a Lyon mais ce n'est qu'une adresse. Il n'y a rien du tout et toutes les operations ce font a Londres. Achetez ailleurs et a moins chers.

Avoid! Worst customer service I’ve ever experienced. Made an order for my girlfriends birthday and they never even sent it! After sending several emails I got no reply. If anyone else has this problem try give them a message on Instagram that’s where I had more luck. They were actually quiet helpful which gave me some optimism

After messaging on Instagram I got an email immediately apologising saying they were victims of their own success and were out of white strips and said that they were expecting a restock midweek and once it came in they would send ASAP

Well guess what they didn’t. So after about a week I messaged them asking for a refund and no reply so I waited a day or 2 then send another email and you guessed it no reply

So I sent another message on IG asking for my refund but this time they were not as helpful and just said that they don’t have access to the information because they’re not apart of the after sales team which was funny because the first time they dealt with it right away

So after all this I didn’t even bother message again and just called my bank to start the process of them getting my money back for me.

Then a few days after I did get a message from coco lab once again apologising but this time telling me that the tooth brush was out of stock. You couldn’t make it up. They said they could send my order without the tooth brush and they would give me £10 of my next order. Like as if I would order off of them again. So I refused and demanded a refund and told them that my bank had started the process

After this a few days past and I got a reply telling me my refund was being processed and would take up to 5 business days. I got it within a couple of days. About 5 weeks after making the order.

So if you’re reading this steer clear!

Let me start by saying that I was super motivated and excited to receive the numerous products I ordered - they offer a free 2-3 day deliver for orders above a certain amount. 10 days later - I still haven’t received my package - but an email stating that they are victims of their own success and hence they have delays... I reply saying there is no problem with that but that I will move away in 7 days - hence I would need to receive the order before that day. I get a nice answer saying that I shouldn’t worry - it will be all shipped within the next day and hence should arrive ahead of my moving. 2 days before moving - I ask again - where is the package? Well the package hasn’t been sent.
I asked for a solution - so far I haven’t received one.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.