coconut-lane.com

4 / 5

coconut-lane.com

coconut-lane.com
13 Reviews
4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

3.7

Reviews

3

Social

5

Featured

4.5

Technical

Is coconut-lane.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

13

reviews

vs

0

AI declined reviews

0%

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Based on 7301 reviews

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4

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Coconut-lane.com Review

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Last update: Wed, Mar 9, 2022 9:12 AM

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Coconut-lane.com Reviews & Complaints (13)

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delivery 3.3 /5

price 2.3 /5

quality 2.5 /5

refund 3.3 /5

customer service 3.3 /5

Overall I'm impressed with the customer service I have received from Coconut Lane. They sent me out the wrong sized phone case (which OK is annoying) but I emailed about this first thing on a Sunday morning and received a reply within 5 minutes. They have quickly and efficiently arranged for the correct size to be sent straight out to me. Really good service - 10/10 would recommend.
4

3 years ago

review by U. I.

#customer service(4/5)

I have ordered from here lots of times and the service is always excellent!! Really quick delivery service. I ordered on Monday night with standard delivery and received it Wednesday morning! I am in love with my new laptop case and lip balms. I would definitely recommend ordering from here!
5

3 years ago

review by Demi

#delivery(5/5)

The phone case itself is beautiful and very good quality! The negative is I paid extra for next day delivery and it didn’t come next day! The customer service team is extremely hard to contact, they never reply to my email and are now ignoring my request to have a refund on carriage. Most probably will not order from here again. What should have been so Simply ended up being stressful and complicated.
2

3 years ago

review by Kelsey

#delivery(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)

DONT ORDER. I would give half a star if I could. I bought the rose gold mac bundle as a bday present to myself. I'm super disappointed in the product quality, especially for the price I paid. The items look much better on the site. In person the phone case is cheap. The MacBook skin got creased in shipment and looks bad once applied. The notebook is minuscule, and the graphic design on everything isn't rose gold. Its not rose, or even pink, its BROWN. No metallic. I've ordered products from Shein that are better. For 30 euros I feel absolutley robbed. Given I live outside the UK, the cost of shipping to return it would cost me more than I paid. Worst birthday gift ever. The photos were taken on rose pink sheets to shoe how little "rose gold" there actually is.
1

3 years ago

review by Aya

#price(1/5) #quality(1/5)

Great company! I have 3 Coconut Lane phone cases and love switching between them. Good protection at an affordable price, would recommend. My fave is the Abstract design. I also love their notebooks and laptop covers. Ellie xx
4

3 years ago

review by Elie

#price(4/5)

DO NOT ORDER FROM THIS COMPANY I ordered a phone case which said it offered ‘100% protection’. The case does not cover the phone sufficiently and would clearly leave the phone open to be scratched. When I questioned this I was argued with by the CEO, told that it would cover the back of the phone and what more do I expect, and they were extremely rude.
1

3 years ago

review by O. G.

Fab little company! I've purchased quite a few of their tech products including laptop sticker, laptop case, phone case and laptop sleeve. Always get great comments on how they look. In my recent order, I had an issue with the clasp on my laptop sleeve, and they were really great in understanding and refunding straight away. Great customer service. Will always continue to purchase!
5

3 years ago

review by G. T.

#refund(5/5) #customer service(5/5)

Good customer service; poor quality products. Ordered an iPhone 8 case on the basis that my friend had shown me the one for her X. Her case was really nice & looked like it’d offer all round protection. My case was a rigid snap on for the same price and I doubt it would protect the phone at all. Photos and product description are limited on the website and would not have ordered if I’d realised the case was what it was.
2

3 years ago

review by Kerri

#price(2/5) #quality(2/5) #customer service(2/5)

Absolutely brilliant! Wasn’t really sure what to expect ordering a phone case for the first time. Ordered on Thurs evening and it turned up Saturday. The case is of a great quality, a lot better than I expected, will be ordering again.
5

3 years ago

review by P. S.

#quality(5/5)

Ordered a phone case on 19th of august it is now 28th and still no phone case awful delivery contacted them by email and they asked did I have my address right like I’m gonna put the wrong address I’ve asked for a refund but as yet no reply
2

3 years ago

review by Deleted User

#delivery(3/5) #refund(3/5)

I ordered a phone case yesterday at 12 o’clock and it said it would come in 2-5 working days and it came today. I am so pleased with the service and I love my case thank u so much
5

3 years ago

review by Kelsey Thompson

I've ordered 8 times now from Coconut Lane and each time I have been really happy with the service provided and the products. I bought a laptop sleeve this time which is such a nice material - love it.
5

3 years ago

review by Joanna P.

We found that this business has an active Facebook page with 33146 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 3 mentions in other websites

Coconut-lane.com Review

No description for this company.

Coconut-lane.com Customer Service Contacts

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