Condor Ferries

4.2 / 5

Condor Ferries

condorferries.co.uk
17 Reviews
4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

3.3

Reviews

4.7

Social

5

Featured

4.5

Technical

Is condorferries.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

17

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.
Seabourn seabourn.com
1 review
5 5

Trust score (5/5)

Step aboard any one of Seabourn39s luxury cruise ships and you39ll enjoy a sophisticated and luxurious journey like no other

Scotlands Cruise Centre scotlandscruisecentre.co.uk
30 reviews
5 5

Trust score (5/5)

Amazing Cruise Deals on all major cruise lines from Scotlands Cruise Centre We also specialise in Cruises from Scotland and Cruise Stay holidays

Avalon Waterways avalonwaterways.com
1 review
5 5

Trust score (5/5)

Avalons 2021 river cruises feature Suite Ships with spacious Panorama Suites wall-to-wall windows for spectacular views Explore 2021 river cruises to Europe Asia more

Cruise118 cruise118.com
1 review
5 5

Trust score (5/5)

Best price guarantee on cruises with all cruise lines Book online or use our award-winning cruise concierge service ABTAATOL protected

carnival.com carnival.com
1 review
5 5

Trust score (5/5)

Carnival cruise deals and cruise packages to the most popular destinations Find great deals and specials on Caribbean The Bahamas Alaska and Mexico cruises

CruiseKings cruisekings.co.uk
30 reviews
5 5

Trust score (5/5)

CruiseKings specialise in cruise deals offers from a variety of cruise lines inc Celebrity PO NCL and MSC Book your cruise - Call now on 0800nbsp197nbsp8050

Cruise Line cruiseline.co.uk
29 reviews
4.9 4.9

Trust score (4.9/5)

Established in 1993 were the UKs original luxury cruise specialist providing great cruise deals to some of the worlds most popular holiday destinations

Shore Excursions - Worldwide Cruise Excursions - Best Price Guarantee shoreexcursionsgroup.com
1 review
4.9 4.9

Trust score (4.9/5)

Book hand-picked excursions to popular cruise destinations for less - Caribbean Alaska Europe Australia Asia and more Best Excursions Best Prices Guaranteed

PONANT ponant.com
1 review
4.9 4.9

Trust score (4.9/5)

Embarquez à bord de nos prestigieux navires de croisière à la découverte de destinations dexception des glaces de lAntarctique aux lagons du Pacifique des plages des Caraïbes aux rivages asiatiques

cruisedirect.com cruisedirect.com
1 review
4.9 4.9

Trust score (4.9/5)

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Based on 473 reviews

Smart.Reviews

4.2

17 reviews

Mamma

4

404 reviews

Trustpilot

1.7

52 reviews

Condorferries.co.uk Review

Book your ferry to the Channel Islands of Guernsey or Jersey, St Malo and the UK with Condor Ferries. Take your car and go by ferry. Click here to book.

Condorferries.co.uk Customer Service Contacts

New Jetty Offices, St Peter Port, GY1 2LL, Guernsey

Gallery

Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery

Share the company's rating

Share Preview

loading

Is this your company?

Access SmartReviews free tools for businesses and start getting closer to your customers today!

Last update: Wed, Mar 9, 2022 5:35 PM

Write a review

Point: Great

Review condorferries.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Condorferries.co.uk Reviews & Complaints (17)

Filter reviews by tags

delivery

price

quality

refund

customer service

Appauled that they can get away with it. Ruining holidays and breaking children's hearts. They can't control the weather but can control mechanical breakdown and the way in which these things are handled. Shame on you condor ferries. Authorities should be looking into their conduct and customer services.
Never again.
1

2 years ago

review by Christine Morfett

Condor ferries cancelled both our crossings to Jersey, and don't appear to be available to discuss our refund . The phone line is occupied for at least 60 mins waiting and their email promises of getting back within 3 days is absolute nonsense.
I'm extremely concerned about getting my money back since they do not appear to be contactable.
1

2 years ago

review by Jo Fitzgerald

I have just had a very bad experience with Condor in trying to get back from a holiday in the Channel Islands; all the issues are well covered in previous reviews, so I won't repeat them. This is the only company sailing between the UK mainland and the islands and it is just not up to the job. Tourism contributes only a small percentage of the Channel Islands economy and so it seems that no one in authority cares very much about this appalling transportation that is letting everyone down. I won't repeat this experience!
2

2 years ago

review by Keith Picken

This company is a joke. We're currently four hours late to Jersey and counting, something to do with the Liberation's stabilization system is broken and they've been trying to mend it for hours, we keep being told it'll be fixed soon, meanwhile we're all penned up on this godforsaken craft with completely inadequate information and no idea when we'll ever get to our destination. Tantamount to a scam. Avoid at all costs.
1

2 years ago

review by Anna

Utterly unreliable service, notionally between Poole and the Channel Islsnds. The vessel used, Liberation, is unfit for the crossing. If it is not broken down, then they say it's too rough. Over my past return journeys precisely 0, yes 0 have been undisrupted! Air for me in future.
1

2 years ago

review by Gregory Tuck

Tried booking a boat with condor 5 times for the same trip jersey - guernsey . Each time they cancelled the booking with ridiculous excuses, and a 30+ minute wait on the phone. Absolutely vile service that is a pathetic excuse of a company as this has been an ongoing trend since they’ve started! A simple trip to a neighboring island appears to be too much for them
1

2 years ago

review by robin

Absolutely cannot believe how our sailing for 23rd.Dec 2019 has been cancelled...weather is calm, dry with no dire forecast imminent.
So our Christmas holiday has been ruined, all bookings, hotel, Christmas lunch etc. all cancelled!
It took hours to get in touch with Condor ferries and when we did the manner with which we were spoken to was brusque and utterly indifferent, just told all sailings over Christmas were unavailable.
How this must affect the holiday trade in Jersey must be dire.....Condor need a new sea worthy ship, and soon. Merry Christmas everyone hope you make alternative plans in time !
Jennifer Parkinson.
1

2 years ago

review by Jennifer Parkinson

Love the service from Poole Dorset England to Chanel Islands. Fantastic having the car with us on our trip. The crossing was bit rough on way out, however return crossing was nice. Would recommend this service out from Poole Dorset to Chanel Islands.
5

2 years ago

review by Mark Reeves

I have had to cancel our group trip from Jersey to St Malo in July due to Covid-19 travel restrictions because these companies are indifferent at best. The States of Jersey currently require anyone arriving on the island to go into 14 day quarantine. We were due in Jersey for four days then travelling on to France via Condor Ferries. So it's not feasible to go since we would have to go into isolation in a hotel booked for only four days! Therefore we couldn't go on the ferry anyway! We paid £291 for the one way ferry trip for 9 of us. Condor Ferries and Aferry would only offer us £193 refund even though we can't go due to government restrictions that our not our fault. This is an appalling way to treat customers during this time. Shame on both companies. They will no doubt spout on about T’s&C's but Covid-19 is an exceptional situation for travellers. Beware of this treatment of customers before you book with either company.
Update: got an email in July from Helena at Aferry. They have refunded the balance my fare In full. Thank you Aferry. Better late than never, well done.
2

2 years ago

review by Gerard C.

Yet another condor ferries balls up. Left home at 3am to drive to ferry port 4 hours away. Arrived at 7am to be told that the ferry is late... Not expected till 11 then a 3 hour turn around before it leaves... No text or email to inform me... Condor are not fit for purpose.... This is what corrupt monopolies look like... No accountability, no competition... But users have no choice but to accept the complete and utter contempt with which they are treated...
1

2 years ago

review by Steven Dawe

So, another MASSIVE let down by Condor Ferries to afflict my family this year. My daughter booked a weekend christmas shopping trip to Jersey on Condor Ferries, travelling over on Thursday and coming back on Sunday. However, she received a text on Thurs morning saying that they had cancelled the sailing that day and that there were no others. We then very quickly went onto Aurigny's website and booked the last two seats on the plane on the 5.00 pm flight. So at least they got there and the weekend wasn't completely ruined. Then, today, my daughter has received a text to say that all sailings this weekend have been cancelled. No explanation and no offer of alternative arrangements. When they phoned up Condor to ask how they were supposed to get home, they were told THERE ARE NO MORE SAILINGS UNTIL THE NEW YEAR!!! How in God's name is this company allowed to conduct itself like this, with absolutely NO regard for its passengers?? We have now had to fork out for a return flight (thank God there was room on Sunday morning's flight) as well as an outward flight, and no apology, no offer of compensation, nothing. What about the, what must be thousands of, passengers whose christmas plans will have been ruined? How much longer is Guernsey going to put up with this scandalous joke of a company??
1

2 years ago

review by Bridget Davis

9 and half hour delay on the way to Jersey due boat breaking down. return trip cancelled and had to book my own ticket to ensure we could come back as a family. Their option was to separate the family to get home.
was an absolute shambles.
1

2 years ago

review by Jason Eames

The majority of reviews on here are bad but I have to say I could not fault a recent crossing from Poole to Guernsey on 27h February, admittedly the ferry had very few passengers, but the whole process from using the online chat to booking and the crossing itself everything was good. We were kept informed beforehand regarding change in timings of the ferry and embarkation and disembarkation with a car was plain sailing ⛵️!!
5

2 years ago

review by Mrs Brown

I drove overnight from York (6hours) to Poole on 27th July for 7days in Jersey only to be told the ferry was cancelled ( broken down in Guernsey) the next ferry we could travel on was 4 day later. We had to cancel our holiday because we could not get any accommodation
in Poole so I drive home.
Since then tried to contact customer relations without success.
3 emails. It's not possible to contact them on the phone, I have asked them to ring me, but haven't.
All I want is a Email to confirm that the ferry was cancelled so I can claim off my travel insurance. Not good customer relations. I have got want I requested (10 days later). customer relations phone no. 01202 207200 and 01202 207207 I hope these help others.
1

2 years ago

review by Anthony

Turned up 90 minutes before departure as requested (6am) and ... sat around in the terminal for 80 of those minutes. They did well with their Covid rules, and the only minor issue was the coffee vending machine required cash, rather than contactless. (Also there was huge signage for a cafe that wasn't ever going to open, perhaps it could be covered up?)

The ferry was OK, the Horizon Lounge was great as they had taken 50% of the seats out of use, making it feel much more "exclusive".

The only downer was the non-working Wifi which was dismissed by a member of staff as "we're not charging for it". I was intending to use the 4 hours on the ferry to do some work!

The food was OK if you like bacon and sausage baps. The price was high but not exorbitant and the Costa Coffee machine made great coffee.

At the port of Jersey they had a team of 9 nurses taking the CV19 swabs, which meant a bit of a queue, but the nurse was gentle and quick.

In retrospect I would have downloaded things beforehand if I had known the wifi wasn't working, which I put down to poor communication on their part. The occasional random 3G connections to Vodafone France was the only other option for me.
2

2 years ago

review by Brian

Currently an hour late leaving Poole to Guernsey . Giving us some excuse that they need a permit to get the maps in order to sail and it's a world wide thing WTH!!! plus also told be sailing on 2 engines . This is not my main concern tho it's fact that I believed that could see dog any time if asked member of staff when I booked, but the first time we were allowed to see dogs was 2 hours after sailing and even though not sailing still not allowed to check on dogs into said time. Not Happy!!!
1

2 years ago

review by Alison Rodgers

We found that this business has an active Facebook page with 23680 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Condorferries.co.uk Review

Book your ferry to the Channel Islands of Guernsey or Jersey, St Malo and the UK with Condor Ferries. Take your car and go by ferry. Click here to book.

Condorferries.co.uk Customer Service Contacts

New Jetty Offices, St Peter Port, GY1 2LL, Guernsey

Gallery

Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery
Condor Ferries photo gallery

Share the company's rating

Share Preview

loading

Is this your company?

Access SmartReviews free tools for businesses and start getting closer to your customers today!

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with

Facebook Google