conns.com

In the past 2 weeks my husband and I purchased furniture and a laptop at the store in Goodyear. The staff is friendly and the furniture is great quality. I was told that they had a two-week return policy on the electronics with a 15% restocking fee. When we tried to return the laptop they had so many loopholes that we couldn't return or even exchange it! So be warned that their 14-day return policy is backed up with so much small print that really you can't return anything. So please be cautious when purchasing electronics from Conns. You're better off going to Best buy or any other store that specializes in electronics who will take returns or make exchanges rather than trusting Conn's furniture for this kind of purchase.

We bought new appliances from Conn's Lake Worth TX 4 months ago. Sorry to say but this is the worst refrigerator and washer we ever own. The refrigerator is been broken for 2 weeks, call to many places but getting the run around from place to place. A repair man came and said that we need to order some parts. That was the last communication we had with them. We lost all the food. Have gone more than 2 weeks without a working refrigerator, we have bein paying for two year warranty, but the warranty is not good at all. The washer very very poor on washing the clothes. We purchased a lemon.

I purchased an ASUS laptop on a Tuesday. I went home to set it up and was unable to get into the computer; it kept saying other user and would not let me set up as a user. I called and the manager Trevon was not the nicest. It was like I was interrupting him by making him work. He advised me to bring it in the next day and he did swap it out for another computer. I took it home and plugged it in and it let me set it up this time, however, the operating system needed to be updated. I started the update at 11am and by 630 pm I was still unable to get into the system to do anything. I was soo frustrated I put it down for the night. I called the store first thing in the morning and Trevon said they couldn't do anything unless I called the manufacturer to get it fixed. I called ASUS and they walked me thru a reset and said the operating system was corrupt. I called Trevon throughout the day to let him know what was going on. I started the reset at 11am and by 530pm it was still only at 41% complete. Trevon advised to shut it down, unplug and pack it up and bring it to the store the next morning to exchange for a different computer. He advised that he would be working in the morning. I got there in the morning and the manager that was on was Spencer. He advised since it had been more than 24 hours that there was nothing that they could do; I was to have bought it in on Thursday not Friday. I don't think Trevon had any intention on exchanging the computer since he lied about being there in the morning. The whole thing was a scam. Spencer said he would call the district manager and see what he would do and he would call me back. I never heard back. I called Progressive Leasing and explained what was going on and the representative called the store and Spencer told him the only recourse was to call the tech department. Progressive took care of the issue and refunded my money and cancelled my account. NEVER EVER DUE BUSINESS WITH CONN'S!!! THEIR PRACTICES ARE QUITE DEVIOUS AND UNDERHANDED AND THEY COULD CARE LESS ABOUT THEIR CUSTOMERS.

I had been receiving Conn's "Your Approved" Emails forever. So I decided, since I needed a laptop, to finally go to their website and apply for their credit (7500.00 approval) and then see if they had anything I would be interested in as far as a laptop. The selection was very limited, so I decided to go to the store and look myself. A salesman standing idly watching the door, immediately approached me. I told him I was basically just looking and that I was looking at laptops. He followed me around...strange and creepy. I get it, he's in sales and that is how he feeds his family, but honestly...I found it way over the top. So I found one I liked...out of stock. I so wish I would have just left there, but choose another one instead. $999.99 was the price. So I then sit in this like cubical with this salesman to begin the process. I brought 2 pieces of paper with me. One was the printout of the credit acceptance, and the other was a printout from State Farm, showing my proof of renters insurance. (Or else thy charge you insurance) After going through the process (and it took forever!) I was then finally finished. I asked for my receipt and was told it would be emailed. WHAT? No receipt? Flags began to go up. Then I asked for a bag for my purchase and (I am not making this up) he went to the back of the store and came back with a hefty trash bag?!?! And oh....this gets SO much better... I get back to the office...no email....waited and waited and after a few HOURS I finally get my receipt, and HE CHARGED ME THE INSURANCE ANYWAY! You can imaging my displeasure! So I call them and am told I need to resend the paper from State Farm again to have the charges removed. So I create my online account to check to see if the charges were dropped as promised, and they have NOTHING in your account online showing your purchases, the costs, remaining credit, how much you still owe...NOTHING. Just a place where you can pay your bill...and that's it. So I call them, and after being on hold for a while, I get an AR. I explain to her my dilemma about not seeing virtually ANYTHING about my account....what I owe, the remaining credit...nothing. And I am told (again folks not making this up) that they don't provide that in your account online, but anytime I want this information I can call to get it. WHAT???? So being I had her on the phone, as politely as possible asked her what the total balance, even though I hadn't made a payment, I wanted to make sure they removed the insurance. She tells me 1182.49. This is 100.00 more than the cost so I figured they still had the insurance on there. So I said, that was incorrect because the cost of the laptop was 999.99 and with the 8.25% sales tax comes to 1082.52. This is 100.00 less than what she was quoting me. So I asked, can y'all please remove the insurance and get this right, and she told me this was not insurance, this was 100 FIANCE FEE. Again...WHAT????? I am now starting to get upset, but held my cool and told her NO ONE ever ever said ANYTHING about this fee. I would NEVER had purchased anything from Conn's had I known this. She just says "I'm sorry the salesman didn't tell you...but it was on your receipt". You mean the receipt I never got at the store but had to wait until hours later to get???? That receipt???? "I'm sorry about that sir". Your sorry??? That is $100 DOLLARS. So I ask can I speak to a manager, or supervisor, just someone over her because at this point I wanted to just give it back and end this nightmare, and she tells me," I can transfer you, But I can tell you now there is a 15% restocking fee and the $100 is non refundable". I just hung up before I was would say something I would regret. So here I am now...stuck with this horrible experience. That is so unethical, and now I no why it's called Conn's....because they ARE! I am tempted to get a lawyer and fight this, but would be not worth the money in the end. I am sure they do this to a lot of folks. Their profits from screwing people must be pretty nice. If there is EVER a class action suit for them...consider me in it. I am not happy at ALL!! Buyers be warned. They will rip you off, and you can't even see they've done it until hours later on...after you take the product and get stuff with a 15% restocking fee, and they keep the 100 dollars anyway. They should be required to tell you they charge $100 BESIDES their interest (which I always payoff before anyway) BEWARE!!!

I purchased a refrigerator from Conn's on 6/18/2016 and on 11/25/2017 the unit stopped providing refrigeration it was still on however there was no refrigeration. A service tech came out and advised me that he will order a new computer board that "MIGHT" fix the problem. In the mean time my family will be with out a refrigerator for at least 7 to 10 days. I called Larry the store manager at 5704 Independence Blvd. Charlotte NC he stated he can not do anything for me and gave me the a dreaded 800 #. I called the number and they were not helpful at all the rep told me my unit doesn't qualify for a replacement. A technician has to come out 2 or 3 times to try and fix it and make sure it can not be fixed then they can put in a request for a new unit. I asked him what do I do until then he said buy some coolers and ice and work out of that. The have the perfect name for their company because that's what I got CONNed.

I worked with Ms. Doris at Conns in Webster, Texas on 23 Dec. I needed to purchase an oven before Christmas. The oven at Conns was approximately $450 more than the same oven at Lowes but I purchased it at Conns because Ms. Doris promised it would be delivered before Christmas and Lowes could not deliver until the beginning of 2018. Conns confirmed delivery for between 9-12 on 24 Dec; which worked great for me. At 11:56 on 24 Dec, Conns delivery called me and said their truck was broken & they would not be delivering to my house. I inquired about other trucks & was told they had them but my oven would not be placed on one because my appointment needed to be rescheduled. The delivery person could not tell me when the appointment was rescheduled for & could not tell me anything further. I tried to call Conns corporate & even back to the store where I made the purchase & got no assistance no one seemed to care. Needless to say I put faith in Conns and came up very short & will not be able to make Christmas dinner for my family. While on hold on the telephone with Conns I heard their motto.... YES at Conns. The answer is yes to their customers.....All I got was lies at Conns in Webster, Texas. If I could give less than 1 star I would. My experience with Conns was horrible

I bought a brand new LG refrigerator at Conn's 14 month ago, with the extended store warranty. 14 days ago, it suddenly stopped working. We call Conn’s tech service and they send a technician, who informed us that they will have to order new parts in order to repair it. Unfortunately, we are still waiting. Conn’s service is terrible. Every day, we are calling Conn’s to try to get an estimated day to have the refrigerator fixed, but apparently that is too much to ask. We have not have a running refrigerator for two weeks, and how knows how long we will have to wait. Moreover, even though claim to understand the situations they have constantly denied the possibility of getting us a backup one to get bye. So far the experience with their service is horrible. Please be warned of this kind of service if you ever decide to get Conn’s warranty of an appliance.

Conns is double charging me for my purchase by having 2 accounts and when I pay on only 1 for them and have called them and asked them to correct the mistake they just ignore it. Now they are reporting it to the credit agencies.

I was told i had been approved for $2000 in store credit. Once i arrived at the store location i was asked to provide several different forms witch i gladly accomplished. Then i was told by a supervisor that i needed a bank statement. I explained that i didnt have a bank account but i showed deposits to a prepaid debut account with more than enough to qualify. The conns supervisor told me that i was a liar and told i did not qualify for there program. Very embracing!

on oct 24 ,2017 i brought a stove and recliner from conns on almeda genoa rd. they had a new sale person name mir morshed training him to do a new sales contract which he never offer the extra insurnace lost my job to hurrcaine harvey if you 1 day late on payments they will keep call 10 -20 time a day i been with conns for over ten years and i dont to deal with them anymore the corporate office dont care enough for the customer to me they need to get it together and starts at the top seaking with someone name odonald 29705 poor service i dont want they service anymore e howard

MY wife and I bought a new washer and dryer two days ago at CONN's in Conroe, Texas. Was to be delivered today- set up and the old units carried off. Had to cancel the appointment with my Dr in whose office I sat in - because my wife called to tell me that the service guy would not hook the new unit to a corroded faucet. My wife has a few problems- and she was pretty upset- so I headed home. Called CONN's while driving home to see if the installer might call me and tell me about the problem. Meanwhile- I called a plumber - thinking something was bad wrong. I was told that 'I' would have to call the service department - but that he could give me the number. I had no paper nor pen - and he cared not - I would have to call the service Dept myself. I did. It took 72 miles of driving to reach a person and was a waster of time. The lady with whom I spoke looked at the installers report and agreed that my faucets were too corroded. I got home - pulled into our drive - and could see my new washer and dryer sitting inside our garage. The plumber arrived moments later. Told them the situation and off they went to fix it - except that they came back to tell me that nothing was wrong with anything and that there was no corrosion. I stood and watched as they removed the hose connections with their fingers from new valves from my last CONN's purchase incident. As it stands now- I am out a Doctors fee, the new units we bought ( because I cannot move them myself- fuel for a wasted trip to the DR. and the cost of two Plumbers. I am now 'WAITING' to see if they choose to come and get the stuff we bought and fully refund me - or send someone that will hook it up. No matter what- it will for certain be my final CONN"S experience. I hope to live long enough to get my wife a new dryer and washer and seriously doubt that I will live to need another new one. Were I you- I would scratch this business from any list you may have. The is for certain the worse deal I have ever stepped in to. My wife is a survivor of a Massive Brain Aneurysm in 2007. She is not even supposed to be here. She is somewhat brain damaged and walks - but very slowly. I chanced leaving her here alone thinking that all would go well. My bubble is busted!! If CONN"S reads this before doing something 'for' us - I fully expect that they will retaliate. At this point - I think that they are not above doing that.

BEWARE OF THIS STORE
Purchase a washer and dryer that had a $100 rebate on it. Was told by sales person that they send in the rebate and I have to do nothing . After 3 months nothing. I call and talk to a very rude Manager Vincent who told me to call parent company. When they deliver the washer and dryer it was not in a box so I have no idea if this set was new. They told me the set I was buying was on sale , come to find out ther sale price was other stores retail price. Conns prices are higher than most other retailers. Also beware they also put insurance on the items without telling you if you finance the items. I am a USAF Veteran and ask all vets to avoid this store , better yet avoid Conns! The the Conns fits this company. I wish I would of read reviews 1st because they are bad.

Very dishonest overcharge put me 30 days late where the store that I purchased it Conn's has me paying correctly took away my free interest for one year added $300 worth of insurance on my account when I have homeowners insurance and didn't disclose it, very poorly run and dishonest practices

i regret ever using them should have walked out after i had to go to another store to get my tv there web site is crap some times you will go to make a payment and you think everything gone through but it doesn't and then they call and harass you 7 days a week yes even Saturday and Sunday for a payment you think you made then to find out for it to go through you need to schedule the payment for a later date....they are rude harassing and no help you go in to the store and the employees will even till you "ya we know our web site is crap" then they laugh i will never use them again.

Was charged for things I didn’t ask for
And never knew till I got my emails when I got home.forced tactics of sales
Told me what my final payout would be if I paid off in 90 days which wasn’t true after I went online the following day which was 300$ more than he said

I applied for credit with Conn's in Tyler, Texas and was approved for 1,750 dollars worth of credit! I went into the store to purchase an hutch and vacuum! I was that I would have to pay 20 percent down on these item's. Both of their witch's were no longer available either in their store or in their wear house! So I didn't purchase anything right then because I didn't see any thing else I wanted right then. Since then I have been told that their policy is that once approved for credit with Conn's you have to pruchase an item from them with in 30 day's are you loose the credit you were approved for and you have to reply for credit with them. If I had known this I wouldn't have applied the first time. Their policy is completely stupid! Every time they pull your credit file it put's an hard ship on your credit file! I called. Conn's main office and told them that once you were approved for credit with their company that there shouldn't be any time limit on purchasing your first item! That no other company has an policy such as theirs and that their policy needed to be changed or done away with! Their customer service called me back and told me that once my 30 day's was up I would have to reply for credit with Conn's and I would have to reply every 30 day's if I didn't purchase anything with in that 30 day period! I will not reply for credit with Conn's their customer service department was very rude! Do not buy anything from Conn's!
Thank you,
Brenda Goodein

I was approved for $4000.00 after that I have received over 20 phone calls , trying ever trick just to get me in to purchase a slide in gas range. YOU REVIEWERS HELPED ME TO SAY . ( HELL NO I'M NOT INTERESTED IN CONN'S. I WHEN CHECKED OUT HOME DEPOT AND LOWE'S. THANKS TO YOU GUY'S

So I got a Mac book from them about 13 months ago for a little over $2000 and had only $400 dollars left to pay off but after 12 months was up they Literally added $600 dollars of interest to my account. I called and asked why was it so much and they told me what they do is add on all the interest from the last 12 mouths and then start adding interest for everyday after. I don’t understand how these people can get away with this but at the end of the day know I have to pay it all off right away or they will hit me credit. PLEASE STAY AWAY and don’t let the take Advantage of you like they did me

I paid 558.00 dollars for Insurance on a sofa and dining table ,when I needed repairs they were not done they were denied because they said it was normal wear and tear, well Duh! why else would I pay so much for Insurance? needless to say I will never buy furniture there ever again, dont trust them they are a RIP OFF!

After buying my mom a $2000 refrigerator and never missing a payment and paying it off early, I got a notice in the mail saying that my line of credit had been raised to $5000, so I go to buy a washer and dryer this past Wednesday 085/28/2019 and they tell me that they were sorry about sending me the letter with an increased credit line because they couldn't help me. They said it was an old letter... I told them NO because its dated for August and it had coupons that expired in October. So then I tell them that I'd pay cash if they lowered the price and they said No to that too. So I posted a review on another site and the owner responded to me and said that they wanted to apologize and investigate and call me with what they found out. So, today 08/30/2019 I had a missed call from Conn's so I called back. The woman that answered did not even listen to me and then finally told me that I had to be transferred. After holding 19 Minutes and 50 seconds on hold, I got hung up on and had to call back. I called back and got told that a letter about why I was denied was coming in the mail and that here was no one else that I could speak to. I told the woman that I was demanding to know why they were allowed to send a letter of an increased credit line and not honor it and she could not answer me. I figured that since I have good credit with them and paid my account off early that they would be throwing the washer and dryer at me, but i got the opposite. Then on top of that, if you got to the store, they have flyers all over the store that say " NO CREDIT NEEDED" but here I am with good credit history with them and they tell me No. The flyers and letters they send are lies and they do not honor them, and I will be filing a complaint with the Better Business Bureau as well. They need to be responsible for the letters that they send out and honor them.