3 / 5
Trust Score
2.3
Reviews
1
Social
5
Featured
4.5
Technical
Is cookstore.ca legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- Business is mentioned on Wikipedia
- Linkedin account found with large audience
- We found several negative reviews about this site
- Facebook account found but audience is small
- Instagram account found but audience is small
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
59
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Based on 892 reviews
Smart.Reviews
3
59 reviews
Mamma
3
230 reviews
Sitejabber
3.08
519 reviews
Trustpilot
2.1
84 reviews
Cookstore.ca Review
100 Canadian Free Shipping over 99 Top brands like KitchenAid All-Clad Lodge Cuisinart Riedel Technivorm and More
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Last update: Wed, Mar 9, 2022 4:14 AM
#customer service(1/5) #on-time(1/5)
#delivery(1/5) #customer service(1/5)
#delivery(1/5) #customer service(1/5)
#delivery(1/5) #price(4/5) #quality(4/5) #customer service(1/5) #on-time(1/5)
One day after placing my order I was certain I got scammed.
To my surprise, their customer service team was helpful both on the live chat and ticket submissions(12-24hrs during covid times).
I received my order in less than a week from purchase.
I believe they might use drop shipping methods which is why it may be a hit or miss if the product is in stock.
Anyway, I have nothing but a good experience to share so thank you cookstore.ca :)
I then asked about a discount for my failed Christmas present, to which case they offered me less than 5% off.
They were not corporative at all, and I would recommend not doing business with them.
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
I was hoping for an easy transaction and wanted to shop with a local Canadian supplier. I was willing to pay more for their product than the competitions because they list the item as in stock and ready to ship. It's flagrant false advertising. The way that this company interacts with their customers and unwillingness to offer updates sends up a LOT of red flags about the legitimacy of this company. I should have shopped elsewhere, and so should you.
I was hoping for an easy transaction and wanted to shop with a local Canadian supplier. I was willing to pay more for their product than the competitions because they list the item as in stock and ready to ship. It's flagrant false advertising. The way that this company interacts with their customers and unwillingness to offer updates sends up a LOT of red flags about the legitimacy of this company. I should have shopped elsewhere, and so should you.
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)
We will see if I get a refund.
Now I am one Christmas gift short.
Not all of my order has come but they did send my All Clad pasta stock pot, with upgraded shipping from Canpar, and it was here in Quebec in less than 2 days. I am very happy with the quality of the product and it's delivery.
From most of what I could tell, they are very competitive with their prices and most of the time are the lowest price. There is no scam going on here.
We are all a bit anxious and irritated, but that's no excuse to just rant over minor issues and bash the company.
You can, however, speak with someone if you have a question before purchasing something. My concern was specifically if they had the item in stock or if they had to get it from the distributor because I needed the item within a certain timeframe. The gentleman I spoke with was clear that they did have to get the item from the distributor but said that I should have my order within a week or two. He then further assured me that I would receive emails updating me along the way and that I could cancel my order at any time if it didn't work out.
I received exactly 2 emails from them. One stating that they were getting the order ready and another that it would be delayed by 2 weeks. I followed up after 5 weeks and was told it would be another 2 weeks. The time frame where I need this item is running out so I followed up by email again last week and have not heard from them.
I called today to follow up and was greeted with a super belligerent sales person who was not at all interested in helping and seemed annoyed that I didn't not know that their supplier was not shipping anything until February or March. The call ended with him hanging up on me.
I understand that these are trying times and that supply chains are not what they used to be but this is where good customer service is even more important. I spent $1800 on an item after explaining that I had a timeframe I was working with and I can't even get a response from this company. Truly disheartening.
I tried to purchase a product, was checking out and put in my card details. The website said my details were wrong, and after 5 attempts I gave up. However, later that day I see I've been charged TWICE, even though the website said card not accepted.
I emailed asking if my order went through, and if I could get a confirmation email. I was told that no order has gone through, and that the charges would most likely reverse themselves.
I then asked if they could make an order since I've been changed, to which they said that they cannot see that I have been charged at all.
It's been over a week and I still have over $160 taken out of my account from "COOKSTORE CA"
They will not reverse my charge, and will not let me buy from them either. I can't win!
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Cookstore.ca Review
100 Canadian Free Shipping over 99 Top brands like KitchenAid All-Clad Lodge Cuisinart Riedel Technivorm and More
Cookstore.ca Customer Service Contacts
No contact details for this company.
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It took way to long (3 weeks) for our order of a Wolf Blender to arrive and when it finally did it was a multi function cooker. It took me 3 days to get through to a real person for customer support (Brenda is the only reason this isn't a 1 star rating). But now they are out of the product I ordered and they have not provided any additional info as to when I will get my order. Highly recommend not using this company. I chose it because it is located in Canada and I am Canadian but I regret that now.
2 years ago
review by EvanHatch