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We decided to use Coolshutters once again as we were very pleased with the shutters they installed about 5 years ago. David from Coolshutters visited us to measure up & give us a price, he was pleasant & we felt no pressure to buy. The new shutters were installed the beginning of Dec (2019) by John who was polite & friendly, he completed our installation with pride & was very courteous & professional. We are very pleased with the new shutters, they look FAB!!!

Had my shutters done not to long ago In march 2020 Matthew the fitter was very professional and excellent at his job , my windows look so different and attractive I am waiting for one more shutter obviously with all the virus et cetera what’s going on in the world be a little bit longer I am so impressed with how everything was handled and I am just so happy with them I wish I got them years ago I always put it off but I was never too sure but then again if I got them years ago I would never of got them from Cool Shutters excellent job see you soon

This is the second occasion I have used cool shutters over the course of the past 4 years. David the managing director has always been polite and friendly and the price provided has always been very competitive in comparison to other shutter companies. Id also like to add that John who has fitted shutters on both my old and current property really is a credit to the company, he’s a lovely bloke who does a cracking job and the quality of the shutters really can’t be faulted.

Unfortunately the one thing that lets this company down is the customer service or lack there off. On the second occasion of utilising this company’s services I ordered my shutters October of 2019 and was advised that the shutters would take approximately 12 weeks to arrive, this was then extended due to the Chinese New Year and subsequently extended further due to the corona virus pandemic. I appreciate that current events are unprecedented but touching base with customers every few weeks to provide a little reassurance shouldn’t be too much of an ask especially when paying an up front 50% deposit.

At times I genuinely questioned whether or not the company had gone under when phone calls and emails where left unanswered, the onus frequently fell on me to do the chasing in order to get a simple update. When I finally did get through I was often provided with vague and contradictory information which didn’t do much to alleviate my concerns. Only when pressure was applied did the information provided alter from “I don’t know when you’ll be getting your shutters,” too “the shutters have arrived.” Thankfully arrive they did, six months after initially ordering them, at which point the customer service team discovered how to utilise a telephone and requested the remainder of the outstanding balance, this was requested even before John had the opportunity to remove the shutters from there boxes for inspection.

I appreciate that many of the customer service team have been furloughed but I experienced similar customer service issues upon first using the company four plus years ago, sadly it hasn’t improved. Ultimately I’m happy with the product provided and they do look great in my home but the customer service really needs to improve and sadly let’s down an otherwise great little company.

Took slightly more than the standard 3 months (due to shipping delays) but definitely well worth the wait.
David was very knowledgeable and really helpful, so glad I took his advice and went with Cool Shutters. Quiet a price reduction compared to a well-known supplier.
I had 6 shutters installed (which included a large bay window, waterproof café style shutter in the bathroom) and they’re all very smart / clean looking; definitely makes the room. Already noticing road noise reduction.
Matt who did the installation was polite and pleasant, cleaned up after himself, no issues caused to the paintwork. All in all, took just over 5 hours to install – well impressed
The only slight negativity that I would say is that I was chased more than a couple of times for the remainder of the payment before the installation even took place (I paid the balance when the installation was nearly completed)
Overall extremely pleased, thank you Cool Shutters.

I am still waiting on them coming back to finalise a problem with my bedroom shutters which I reported 2 days after fitment, never ring back after emails sent.
photos sent the order process was easy taking my money was easy now comes the hard parts customer service with an unhappy customer.


I have tried calling and left messages as requested no response as yet


update as per below they were coming back in on the 07/01/2019 it is now the 7th march and I am still not seen them come back to deal with my confirmed faulty shutters I have emailed them numerous times

Used Cool Shutters in 2014 to install solid shutters into two of our bedrooms and they have lasted superbly, so didn't hesitate to ask them to fit another set which were installed last week. Everyone I have spoken to and dealt with there have been very friendly and willing to help. The installation by Ben was on time, swift, friendly and perfect. Shutters look Would 100% recommend!

I had my shutters fitted last year I reported a problem with the bedroom shutters they came out looked at them and took photos, they said that they have ordered replacement shutters this was Oct 2018 that they came out he came out and confirmed they would order new shutter for the small bedroom window. i had to wait till 7th June 2019 before they could come out and fit the replacement shutters, i then rang them on the Friday 7th at 10am asking what time they will be there to be told that he wont be coming he rang in sick, it was then arranged with my husband they come on Monday 10th June no phone call nothing they decided to just not turn up.
These people are fine if you have no problems the aftersales service is awful , i have had to make all the contact my email and phone and then finally given 2 fitting days and they didn't turn up for either.

17/06/2019 still trying to find someone to fit them received email of them saying looking for someone to fit them for me. (October 2018 reported)

Ordered April its November now and still no shutters. Had 4 emails from them and none since July. Paid 50% deposit. They take no responsibility and are very hostile on the phone. They blame China as the factory is there. The Chinese don't let customers down. This is happening a lot with this company.
They are now threatening court, although not sure why. However, we will get our deposit back as the Sale of Goods Act over rides the cool shutters terms as they cover no delivery, late delivery and damaged on arrival. Go with Hillarys

I have never written a poor review on Trustpilot before but I feel compelled to write about the awful service we have had from Cool Shutters, we placed our order in July with a 50% deposit of £1500 and told we would have our shutters by September, we were then informed it would be November, and have now been informed it’s December. I can appreciate things can be delayed due to operations in China, where they are manufactured but we are not able to cancel our order or get a refund which is appalling when Cool Shutters have £1500 of our money. Very very dissatisfied with the attitude of the sales teams, who haven’t even bothered to call us about it! Would never recommend or use again, which is a shame as I was recommended to use them.

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