crafterscompanion.co.uk

3.8 / 5

crafterscompanion.co.uk

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

3.4

Reviews

3

Social

5

Featured

4.5

Technical

Is crafterscompanion.co.uk legit?

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  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

47

reviews

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0

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0%

NON VALIDATED REVIEWS

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Based on 4431 reviews

Smart.Reviews

3.8

47 reviews

Mamma

5

4145 reviews

Trustpilot

2.2

239 reviews

Crafterscompanion.co.uk Review

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Last update: Tue, Sep 7, 2021 2:07 AM

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Crafterscompanion.co.uk Reviews & Complaints (47)

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delivery 3.8 /5

price 3.8 /5

quality 3.9 /5

customer service 3.6 /5

on-time 3.9 /5

One star is more than this company deserves. Sad state of affairs when others are overspending all based on hero worship of Sara Davies. Spending outrageous amounts of money for many products that can be purchased at better prices from USA crafting and art suppliers. Give one honest review of her products and she deletes your posts in her groups (In particular Fans of Crafter's Companion on HSN). Yes, an honest review results in the prevention from posting for a period of time, and threats that you will be removed from her groups. The Crafter's Companion social network groups are as vicious as the Gestapo. After HSN became aware of the questionable activities of this group HSN removed their association to avoid legal liability for CC's actions. Her website reviews (prior to the new website migration) did not allow any customer reviews that were not 5 stars. Now, yes, I after spending over a thousand dollars am disappointed and not happy with the treatment I have received from this company. However, I am also, concerned with the recent move to reintroduce Sheena Douglass and her products into innocent, unsuspecting, American hands. I thought CC had removed themselves with the exception of their own deceitful maneuverings from the darkness of Little Miss Sketchy. But, low and behold, Sara Davies is currently pushing Sheena Douglass on the naive and in awe of her, United States market. I wonder if HSN is aware of the illegal violations of Sheena Douglass regarding passing off the work of other artists as her own. Also, if HSN is aware that most of their Crafter's Companion HSN Exclusives are not exclusive at all. Almost all of the “HSN exclusives are available through Create & Craft UK and through Crafter's Companion's own websites. No, this is not a nice company. No, this is not a company that should succeed in the USA crafting market. This is a company with a representative that woos people that are lonely, naive, and unhappy. Then turns them into mindless followers spending themselves into bankruptcy for products that are overpriced and not better than what the USA has to offer.
1

11 months ago

review by Q. N.

#price(1/5)

Very poor customer service! this company was found to be using copied images from other artists as their own, they tried to sweep under the carpet and dare you question they block you on all social media and any other viable way to contact themselves. They would rather block than own up to the truth. Awful company, awful ethics!
1

11 months ago

review by Ann R.

#customer service(1/5)

WOULD NEVER TRUST THIS COMPANY AGAIN OR RECOMMEND TO ANYONE. Order still not arrived after 18 days after 2 failed deliveries by 2 different delivery companies due to wrong address being put on parcel both times despite them confirming via email they had the correct address when I asked them. Customer Service is appalling, told different stories by 2 different people. Was told by one person that my order was returned first time but she was unsure why (fair enough) but then asked in the same sentence to confirm if I had received my order yet - how can i have received it if it was at their HEAD OFFICE ie AYCLIFFE STORE?! Order was then resent again to the wrong address again and refused yet again and sent back to depo. I had to contact courier direct to trace my order to find out it had been sent to wrong address as stated on parcel. NOW WAITING ON A REFUND!!! This has been my first and only order with this company - never again.
1

11 months ago

review by L. Q.

#delivery(1/5) #customer service(1/5)

One star is too good for this company due to breaking copyright law. Sheena Douglass stole images from the internet and had them made by Crafters Companion which stated they were all hand drawn. All lies. One stamp was of a man who was murdered in the 19th century. How would you feel about using a dead mans image on a card. However she is not the only one who has done this.
1

11 months ago

review by L. O.

I ordered individual Classique Spectrum Noir Alcohol Markers. The previous style of marker is not available and Classique feels very cheaply made, although the caps do open easier which is a plus. I ordered 47 markers and they sent three I didn’t order and didn’t send two I DID order. When I told customer service, they said they would have the two missing ones sent to me but it would be 4 weeks before they would ship! Their shipping was s-l-o-w to start with, and tracking was with some company even google didn’t recognize. I was going to buy a new die cut machine -a Gemini- but after this, I don’t want anything to do with such a poorly run company.
1

11 months ago

review by T. B.

#customer service(1/5)

Once, but never again! This is the first time I've had to write a review like this, because up to now I've only had good experiences. Some weeks ago this company through their TV show Crafters TV had a really nice deal: buy the Gemini machine and get $70 of free stamps, dies etc. The perfect birthday present for my upcoming birthday, or so I thought. I was a little bit reluctant buying an expensive machine online from a foreign country, but I decided to take a chance. The fact that in the TV shows the CC people come across as friendly and reliable absolutely helped! So I went ahead and I orederd my machine online during the 9th of July TV show. When I opened the box on my birthday however there was only the machine and not the extra items. I reported this to CC via mail, thinking this was a mistake and would soon be set right. The reply I was sent 10 (!) days later was a terrible disappointment and left me feeling like I was conned. I was told in a curt, matter of fact kind of way that in order to receive the offer I should have used a special order number that's shown on TV. The problem with that is that it is never mentioned during the show that it's only if you do so that you'll be getting the extra products. On the contrary, the emphasis is totally on the free extra products you'll be receiving. This is the first time I've ordered from this company and I won't be buying from them again due to their appalling customer service. I've stopped watching Crafters TV, because what seems to be a customer friendly attitude appears to be quite frankly 'fake'. I also encourage people from the Netherlands if they want to buy CC items to buy through representatives in the Netherlands. I've had good experiences buying from them. I sincerely hope my Gemini machine won't break down on me any time soon, because I have very little confidence in the service I'll be receiving.
1

11 months ago

review by M. Schuller

#customer service(1/5)

I feel they are not addressing all questions put to them over the copyright issues of late. They say they have investigated issues but why still have the packaging saying drawn by Sheena when they clearly weren't. Trust is a big thing and they have lost that now. If it was one alleged designer then ok but it's clearly not. Poorly handled from the start.
1

11 months ago

review by Gill

Greedy, with very bad service. I still haven’t received my order after nearly three weeks. Davies is now only interested in herself, not her customers. She talks about family on Hochanda but I assume that doesn’t apply to her customers.
1

11 months ago

review by Asha Mulrooney

I wish there was a no star option. I have used my gemini stitch L100 for a few months now and everytime I have used it has been a disaster. Re-threading and jamming is an absolute nightmare. I would highly reccomend this product if you would like to waste 130 pounds. Otherwise, don't bother.
1

11 months ago

review by Dean

So Ive been reading the reviews left here and Im flabbergasted! There is no doubt that what happened with Sheena has left a mark on CC that we were all concerned about. I have watched Sheenas interviews about what happened and in all honesty I myself do think she should have known better but we cant blame CC for an individuals mistake. I have shopped with CC from day one. I have recieved nothing but excellent value for money and exceptional customer service throughout the past 14 years. Once the issues were raised with CC about Sheenas work ethic and how she had obtained images, in my eyes, they responded swiftly and responsibly to correct a very embarrasing situation for Sheena, CC and all of us crafters. In my opinion CC handled a delicate situation impeccably and I congratulate them on this. Whatever has gone on they are one of our best craft suppliers in the UK. No one else offers such fantastic deals, offers, discounts, rewards and exemplary customer service. I wouldnt dream of stopping shopping with them over something that was out of their control and I recommend them to any crafter looking to purchase. Rant over ...
5

11 months ago

review by Helen Dalton

#customer service(5/5)

Only one of the 11 items I ordered arrived. I would of thought an email telling me would be preferable rather than waiting over a week to be disappointed. In all fairness the girl I spoke to on the phone was very helpful and restored my 20% first order discount and said I could keep the 1 item that did arrive.
3

1 year ago

review by Sarah Frith

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Gave a really good insight on how to use their products which you don’t get very often I like being a member and watching my status climb to my advantage so thanks to Crafters companion I am going to have another go at stamping which I have been very good at in the past delivery is a little slow but I put that down to situation we are in and now I get free delivery that’s is even better so thank you Crafters Companion.
5

1 year ago

review by Anne Edwards

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have used crafters companion on and of for years and always had excellent service . Had to phone them lately and the couldn’t have been more helpful.
5

1 year ago

review by C. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

tres mauvais service apres vente, je viens d'acheter pour la 2ème fois aucun email pour me confirmer l'envoi de ma commande une semaine pour repondre a mes emails un service nul j'ai appelé en anglais les gens nuls j'ai attendu 1 mois ma commande la dernière fois et celle d'il y a 10 jours n'est toujours pas arrivé ! je n'achète que si je ne peux pas trouver l'article ailleur sinon je n'achèterai plus dans ce magasin nul
3

1 year ago

review by Pascale Milhau

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very efficient service, Will be ordering from crafters companion in future.
5

1 year ago

review by W. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Everything arrived nice and quickly but I contacted customer services regarding one of the products not really being for for purpose, received one email asking for more detail and an still waiting for a reply.
3

1 year ago

review by Rebecca Dawson

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been a customer for many years, if there are any problems, the staff resolve them quickly and pleasantly.
5

1 year ago

review by T. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered on the Saturday and the product was here by Wednesday.
5

1 year ago

review by Lesley Bibby

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have always had good service from Crafters Companion and the quality of their items is excellent.I had a problem with the plates getting caught in my Gemini.I couldn’t get them out no matter how hard I tried.I rang C & C and a very helpful lady told me what to do and the plates were relished immediately!
5

1 year ago

review by S. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great items but took almost 2 weeks to arrive.
4

1 year ago

review by S. D.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Crafterscompanion.co.uk Review

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