Cruise1st

4.3 / 5

Cruise1st

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

3.5

Reviews

5

Social

5

Featured

4.5

Technical

Is cruise1st.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

47

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.
carnival.com carnival.com
5 5

Trust score (5/5)

Carnival cruise deals and cruise packages to the most popular destinations Find great deals and specials on Caribbean The Bahamas Alaska and Mexico cruises

Seabourn seabourn.com
5 5

Trust score (5/5)

Step aboard any one of Seabourn39s luxury cruise ships and you39ll enjoy a sophisticated and luxurious journey like no other

Cruise118 cruise118.com
5 5

Trust score (5/5)

Best price guarantee on cruises with all cruise lines Book online or use our award-winning cruise concierge service ABTAATOL protected

Scotlands Cruise Centre scotlandscruisecentre.co.uk
5 5

Trust score (5/5)

Amazing Cruise Deals on all major cruise lines from Scotlands Cruise Centre We also specialise in Cruises from Scotland and Cruise Stay holidays

CruiseKings cruisekings.co.uk
5 5

Trust score (5/5)

CruiseKings specialise in cruise deals offers from a variety of cruise lines inc Celebrity PO NCL and MSC Book your cruise - Call now on 0800nbsp197nbsp8050

Avalon Waterways avalonwaterways.com
5 5

Trust score (5/5)

Avalons 2021 river cruises feature Suite Ships with spacious Panorama Suites wall-to-wall windows for spectacular views Explore 2021 river cruises to Europe Asia more

Pavlus pavlus.com
4.9 4.9

Trust score (4.9/5)

pavlus.com

Tall Ship and Small Ship Sailing Holidays Classic Sailing classic-sailing.co.uk
4.9 4.9

Trust score (4.9/5)

Hands on sailing participation is at the core of all Classic Sailing holidays You can become the crew on tall ships schooners gaff ketches pilot cutters luggers and privateers all over the world

Jetline Cruise jetlinecruise.com
4.9 4.9

Trust score (4.9/5)

jetlinecruise.com

Yacht in Goa Luxury Yacht Party in Goa Yacht Rentals championsyachtclub.com
4.9 4.9

Trust score (4.9/5)

Champions Yacht Club offers luxury yacht in Goa with the best amenities in the finest way ensuring safety live the best holiday Check out the luxury yacht party cruise stay in Goa

Based on 4770 reviews

Smart.Reviews

4.3

47 reviews

Mamma

5

12 reviews

Reviews io

1.19

31 reviews

Trustpilot

4.4

4680 reviews

Cruise1st.co.uk Review

Book with confidence All our cruises ABTA ATOL protected Browse more than 20000 cruises and travel to the worlds most beautiful destinations aboard stunning liners

Cruise1st.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:37 AM

Write a review

Point: Great

Review cruise1st.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Cruise1st.co.uk Reviews & Complaints (47)

Filter reviews by tags

delivery

price 5 /5

quality

customer service 5 /5

on-time

Absolutely awful, communication is non existent. We leave our his tomorrow for a cruise on Tuesday and they still cannot send us tickets. It takes them ages to answer the phone, so not use this company they are so bad it’s unbelievable
1

3 years ago

review by George Carmichael

How frustrating!... and hugely disappointing! We booked our cruise for 2 passengers in July 2019 for £2400pp for a sea view cabin. We were informed by our Cruise 1st salesman it was in our best interest to achieve the best price was to book there and then. Imagine the frustration and disappointment to see a Cruise 1st offer in The Sun 18th Jan for a balcony cabin at £2099pp. When we called it was recognised that yes, we had paid £600+ than the current price; we wasn’t expecting a refund on the difference but a balcony cabin to reflect the current cost. The response was a ‘verbal brick wall’. Refused to recognise integrity and long term customer loyalty and support or just simple fairness. We are recently retired and anticipate at least 20 future cruises. Sadly unless we receive a more compassionate, genuine recognition of unfairness .. Cruise 1st will NOT be a company which we will use and will advise other potential customers to avoid.
1

3 years ago

review by P. Y.

Please do not use. Been trying since february to get the refund owed to us for a cancelled cruise. Emailed numerous times, Keep asking now for the money to be paid back onto my card but they keep delaying it. They have the money from Princess cruises. Say they are going to call then dont. Nightmare please do not use this company.
1

3 years ago

review by T. G.

I had my cruise cancelled due to corona virus ,I was offered either a refund or a credit note to the value of 125% I asked for a refund I was then given an ABTA credit note told cruise 1st I wanted my money back not a credit note told I had to take it and have been fighting to get my money back since ,their phone lines are shut they hardly respond to emails I have been told when they get their money back I can have mine ,I have told them I am legally entitled to a refund 14 days after cancellation ,I have sent 18 emails and got a response to 7 of them I will never book with this company again the only phone calls to them is if you book a holiday with them,my advice is DONT The CEO of this company needs to hold his head in shame turning phones off because they know what they are doing is wrong and the reply back to an email if you lucky to get one can be anything up to 7 days Cruise 1st pay back the money you owe people I am not the only one getting the run around from this company
1

3 years ago

review by Christine Brown

We have used cruise 1st on many occasions, and have always thought they were great...until now. After flying to Santiago Chile, a 14-5 hour flight, we discoverd when we checked into the hotel, that our cruise the next day was cancelled. March 2020. I phoned cruise 1st, and they reckoned they didn't know. In fairness they did get us on a flight home, after 5 days. However...since returning, they have been useless. They have cut off their phones, and don't reply to emails. I phoned NCL and they have confirmed refund has been paid to Cruise 1st. Then lo and behold... I got an email, but this one was to tell me my balance for next cruise is due., I paid as no option to talk to anyone, and a payment receipt arrived immediately. Email auto reply says reply within 14days. Now our next cruise is cancelled, so goodness knows when that will be sorted. Both trips are ATOL protected, but still no refunds. I am beyond disgusted, at their lack of communication. I will never use them again. I am now considering speaking to my M.P. as ATOL is govt. backed, and having to wait months for refund is ridiculous. As a p.s. They said if we can stay in hotel in Chile, at no extra cost to us, until they could get us a flight home,Actually meant, the cost of hotel and flight will come off our refund... I just know they are going to rip us off.
1

3 years ago

review by Evelyn

My Wife and I were due to go on a Greek Islands cruise on 15th.May 2020 but of course this was cancelled. We received official confirmation of cancellation on 7th.May and were told the amount paid would be refunded in full. Despite numerous emails and subsequent excuses we have still not been refunded. Over the years we have booked several cruises with this so - called Company, but after this experience we will never use them again. They have now stopped replying to my emails and we are totally disgusted by the way we have been treated. Cruise 1st. only seem interested in taking money from people, which they are very good at, and apart from that they have a total disregard for everyone. Please take our advice and book elsewhere.
1

3 years ago

review by Bill

Has anyone had only been offered a part refund should have been going on a cruise 26th of August cannot get a full refund only been offered a part refund and told cannot have refund until they've got all the money in and they don't know when that will be
1

3 years ago

review by Ann

Has any one ells been offered only part of there refund was meant to be going to San Francisco and Alaska 10-day Cruise on 27th of August still no refund cancelled in April paid balance on the Thursday and they cancelled it Friday morning at 7. Then one offered me £1,000 refund spoke to another lady who then offered me 3900 of a6500 holiday and said I would have to wait until I got the rest of the money in as anyone else at this offer to them as anyone had a refund in full would not ever use this company again
1

3 years ago

review by W. J.

Still waiting for refund x am told up to 120 days but looking at reviews this might be not the case Do not appreciate sending 11 emails before an answer as live link and phone calls closed except for booking new cruise Will give it to 120 days then approach bank
1

3 years ago

review by Heather j p Mottram

I recived a call from Stewart who said I had emailed them 3 times I said yes because you are not responding. Which to me is rude. I too have a part payment because 1 of the cruises have not paid them back yet. He took my long card number of my bank I have spoken to my bank and they have told me it could take up to 10 days to refund they are doing it the longest way possible He said you have a credit note until March 2021 so the remaining may be paid next week or the week after or up to March next year. Not happy as I have worked and saved hard never and may have to wait another 6 months.
1

3 years ago

review by F. I.

Don't waste your time contacting these people for your cancellation refund, once the 14 day refund window has expired just request a 'charge back' from your card provider, that way Cruise 1st is debited by the bank and refunds you whether or not they want to! I ended up taking this course of action after my April cruise was cancelled by them and they clearly had no intention of repaying me my money. It was quite a simple procedure saving me a great deal of further stress. This is a greedy, grasping and inept company who care nothing for their previously loyal customers. Give your future custom to a more reputable company, most of whom will negotiate to match prices anyway and will be more contactable when things go amiss. If any cruise company goes 'bust' in the near future I hope it will be these 'rip off merchants'.
1

3 years ago

review by H Beale

Booked a cruise for October . Try phone them can’t get through .Received a email requesting balance . Phone line have been turn off . Had no choice but to pay balance .Then decided to MSC cruise to find out about cruise I booked only to be told cruise has been cancelled . Lady on phone said they should Be taking phone calls from customers. I am so angry they took balance when They knew trip been cancelled .
1

3 years ago

review by J. L.

I dealt with James. He was very helpful and took his time explaining everything asking often if I had any questions (which at my age of 70plus was great). He was also really patient.
5

3 years ago

review by E. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Mickey was sooooo helpful and patient, he answered all our questions and provided brilliant guidance, Would definitely ask for him next time.
5

3 years ago

review by R. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Helped by Trixie to book a cruise who used her excellent knowledge and experience to get the ideal holiday/ cruise to Japan that suited my requirements. She has put together an excellent package. Would use Cruise 1st again - no hesitation.
5

3 years ago

review by T. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent operator on the line.saved£400 on other quotes, plus got me flights from Birmingham,superb
5

3 years ago

review by V. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had already booked with Cruise 1st for Holland America ship in November (by phone) but during a P&O presentation at Cruise 1st, Lowry Outlet we booked for Baltic cruise in 2020. Nice to see the operation and talk to people 1st hand, although we have never been disappointed when booking by 'phone; always excellent friendly Service. Will definitely use them again. Steve & Chris Holland.
5

3 years ago

review by Mr Stephen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Terry was excellent and certainly knows his stuff; second time booking with Cruise1st but we got the right price for both Cruises, this one in November; going to Lowry outlet this afternoon to meet the P&O rep at Cruise first as we cannot pass this up as, otherwise we would use Terry again. Really pleased with the who;e experience. Steve & Chris Holland
5

3 years ago

review by Mr Stephen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I dealt with Victoria on sales team she was very friendly and on finding out what kind of cabin I was interested in was quick to recommend available cabins. I always book through Cruise 1st and recommend them at every opportunity.
5

3 years ago

review by Mrs Muriel

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

1st class service from Richard who I spoke to on the phone, he was really helpful
with all the questions I asked him
5

3 years ago

review by L. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Cruise1st.co.uk Review

Book with confidence All our cruises ABTA ATOL protected Browse more than 20000 cruises and travel to the worlds most beautiful destinations aboard stunning liners

Cruise1st.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with