Cumberland

4.5 / 5

Cumberland

4.5 Great
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4.5 / 5

Trust Score

4.6

Reviews

4

Social

5

Featured

4.5

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Cumberland.co.uk Review

The Cumberland is a building society run for the benefit of our customers Providing mortgages savings current accounts and other financial services

Cumberland.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:37 AM

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Cumberland.co.uk Reviews & Complaints (30)

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delivery

price 5 /5

quality

customer service 5 /5

on-time

Great customer service from Chris and Hannah, very helpful and very friendly :)
5

3 years ago

review by C. X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Cumberland building society are absolutley brilliant they help with every service without any problems I have been with them for over 6 years now and have always been given top service
5

3 years ago

review by Ms Stewart

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Diane in your Brampton branch has been very helpful she also took time to help keep to do internet banking
5

3 years ago

review by Mrs Laidlow

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

As always fantastic, friendly, good value and top customer service - love the face to face service (pre lockdown ) - great service by phone and via email during lockdown - we have had our mortgage with the Cumberland for 17 years - we have shopped around but they have always been the best and their customer service cannot be beaten.
5

3 years ago

review by Q. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have banked with the Cumberland since the late 90's. I would highly recommend them. Unlike most banks the charges are not as high. The staff are incredibly friendly and will assist whereever they can to help you achieve what you want without over selling or offering products that are not to your benefit. The online app internet banking is very well served with security measures to protect against fraud and hackers.
5

3 years ago

review by W. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

brilliant especially during this unusual times.staff at fisher street very very helpful and all staff there are polite.could not praise them high enough especially during these unusual times.this review comes from someone that years ago never liked the Cumberland but cant praise them high enough now lol.
5

3 years ago

review by D. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

From the outset of our enquiry regarding mortgage options, as our two year discounted deal was ending, the Cumberland were very helpful and the options were quickly sorted. We took on the new deal without hesitation. Communications were easy BY PHONE and it was good to talk to a person !!!
5

3 years ago

review by E. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The Cumberland repeatedly changed their mind about what information they required, including asking for years of bank statements to prove address as they were unable to locate a person on the electoral roll, despite them living there for over 10 years, as they had entered the wrong adress and hadn't bothered to double check when they came across a problem.

No matter how many times on how many different days we called we could never get hold of our mortgage advisor at the time, we always received promises to call back which only happened half the time.

It took 3 months to get a mortgage in principal, immediately after that passed it was sent for reassement due to COVID 19 delaying our house completion for a month.

When it came time to transfer the funds to our solicitor we were told we had to withdraw the money as a cheque, because transfers were limited to £10,000 a day no matter the circumstances. After it became apparent the cheque would not clear in time, we contacted The Cumberland again who then decided we were allowed to do a bank transfer after all which involved another trip to the bank, something to be avoided in the current situation.

I would not recommend to anyone, ever.
2

3 years ago

review by T. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Some initial confusion what rules applied when setting up an account with a transfer of regular monthly income of less than £750 despite a strong balance of several thousand pounds.
4

3 years ago

review by Mrs Thomas

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Been with the Cumberland for 30 years, ALWAYS had excellent service regarding all aspects, from Mortgage to accounts ...WELL DONE CUMBERLAND BUILDING SOCIETY !
5

3 years ago

review by Z. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Made everything so easy been with them for 30 years
4

3 years ago

review by D. G.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Caroline telephoned me to let us know that our Regular Savings account had reached its limited of £15,000; she asked me if I wanted to open a new regular savings account, she sent out the forms for signature and then she telephoned to confirm that the new account has been opened.
5

3 years ago

review by K. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It is particularly unusual these days to have a one to one facility with the Cumberland BS. It was a pleasure to deal with Kirsty Forrester who has always been available, despite the present CV situation, and to very efficiently and successfully deal with our case, which was probably somewhat challenging. It reminded me of the old days when my Bank Manager and I knew each other on first name terms.
I would highly recommend the Cumberland, and Kirsty.
5

3 years ago

review by R. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was kept up to date at every stage James the manager was help personified all the way and nothing was too much trouble. A first class service from start to finish well recommended if you want a remortgage at a low price.
5

3 years ago

review by Mr Walkington

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The customer service given by firstly Susan and then Sandra was both very efficient and professional and I felt comfortable throughout the whole process.
5

3 years ago

review by Mr Hobbs

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My husband dealt with this issue I can only say he was very impressed by both the service and the Cumberland Building Society staff he had dealings with
5

3 years ago

review by Mrs Eyre

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

There was a mix up over renewing my fixed rate mortgage,that ended up with me paying double the amount for a few months,but once I made them aware of the problem they put me back on to fixed rate.had the mortgage with them for over ten years now and never had a problem before.
2

3 years ago

review by Mr Mcnaughton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Chloe Sorrenson was really helpful and she made the process very easy,
she was very informative abt the products.
5

3 years ago

review by Miss Velickovic

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been a customer for many years. Always happy with the service
5

3 years ago

review by M. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Mr Davidson we met him in the Preston office he was charming polite new what he was talking about smart appearance and has guided us in the right direction we would give him a very good reference
5

3 years ago

review by G. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Cumberland.co.uk Review

The Cumberland is a building society run for the benefit of our customers Providing mortgages savings current accounts and other financial services

Cumberland.co.uk Customer Service Contacts

No contact details for this company.

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