custompetcollars.com.au

I placed an order for a few products on 25th May 2022. I was really happy with the prices, so I took a chance and ordered from them for the first time. I received no notice of dispatch after a week, so I contacted the company to find out what was happening with my order. I received a reply stating that they send orders out in batches and because of customised items OTHER people had purchased, I would have to wait 2-4 weeks for delivery. I did not order any custom products, surely I should not be asked to wait while they serve other customers who did. After going back and forth via email, I was then told they hoped my order would be sent the following week. I replied saying that 2 to 3 weeks wait time for dispatch of a standard order of a few items was not really good enough. They then changed their story and told me that due to COVID related staff shortages, there had been a delay in sending out my order. If that was true, I would be OK with that, but if it had been true, they would have said that first; so honestly I did not believe that to be the case. Another 10 days went by and still I had heard nothing, so on the Monday morning I emailed again to find out where my order was. They told me my order was due to be dispatched that coming Friday - another 4 days away! I finally received confirmation that my order had been dispatched and received a tracking number on 16th June 2022 - so it took them 22 days just to send out my order! The products are OK, not great quality but good for the prices, but honestly I am not sure I would ever order from them again given the less than average customer service, the lies & misdirection, and the ludicrously slow dispatch times.
(I can recount all of this because I still have all the email correspondence. Everything in this review is true.)

I ordered the turbo cat scratcher toy. Delivery was much linger than stated. When I enquired, they admitted they order the item from another supplier only when they have other bulk orders made. The mouse toy on the item I bought was made of real animal fur which is disgraceful. This was not stated on their website. Won't shop here again.

This is by far the worst experience I have ever encountered purchasing online. I ordered 3 Dog collars as Christmas presents for delivery prior to Christmas. They arrived in January & were all incorrect. The contact numbers I had provided for each collar had somehow been swapped therefore no longer applied to the specific collars I ordered. The sizes, colours & contact details were all incorrect. It took them 3 weeks to respond to my Email. The phone numbers on their website go nowhere so you cannot SPEAK to anyone. Finally they agreed (via email) to remake my order- that was nearly 4 weeks ago! I am still waiting!! They will not answer my emails & phone contact is impossible. I will be reporting custom pet collars as I have not received my collars or a refund

The timeframe is more than double what they say. Ordered a pet seat and was given a shipping time of 2-4 weeks. Upon calling and emailing with no response I had to make a complaint through fair trading in order to hear what was happening. It is now 8 weeks since I have made my purchase and am told I still have to wait another 2 weeks. I beg you all to not use this company !

Time to expose custom pet collars! These collars are NOT made in Australia. Instead made by an cheap chinese warehouse where the collars are $3.50 each! If you really like their collars, message the chinese who actually make the collars below and save your money. https://cocobuddy.m.en.alibaba.com/productlist.html?wx_navbar_transparent=true&type=search&SearchText=dog+collar&pageType=productList&language=en&currency=USD&spm=a2706.wapshop.0.0&_aplus_page_enable=true&channel=minisite_a2706.wapshop.43009.i0 I strongly suggest supporting local and getting a high quality and durable collar that will last! There’s good ones on Etsy and Collarluxe.

The delivery took longer than expected, over a month, however I was very pleased with the quality and the embroidery was very good. My one suggestion would be to move the embroidery closer to the clasp, as when I altered the length of the collar, it covers some of the numbers.

This company claims they are Australian only to find an international transaction fee added! The bank confirmed their bank account is held in Hong Kong! Hence why their orders apparently take 4 weeks and i never received my order! DO NOT BUY FROM THIS DODGY COMPANY FALSELY CLAIMING THEY ARE AUSTRALIAN!

The worst customer service I’ve ever revieved hands down. Placed an order well over a month ago, recieved a package in the post about 2 weeks later containing someone else’s order (not even close to what I had ordered) so I get in touch and they required me to pay for cost of shipping to send to the person who was meant to receive this order. Still no update on my order... never received tracking info etc. days later they finally update me on my order after repetitive emails, courier lost my package?? I don’t believe it. Got back in touch via email and I’m told it will be priority to be remade and sent to me, now 2 weeks later I still haven’t seen the package and my emails asking for an update are being ignored. this is the biggest joke of a company!

ordered my collar a 2 months ago still waiting. Contacted several times by phone email and social media and nothing. When i do get through on the phone I get hung up on.

Good quality collars but the time is insane Iv ordered a few times from them and it’s easily over a two month wait for it to be sent I should have ordered the collar well before we got our pup so it would arrive by time she’s six months old lol

Wrong sized collar sent in Jan, waited 7 weeks for replacement to be sent, which was the exact same sized collar - again the wrong size was sent. They refuse to respond to any contact either by email or messenger, the phone is never answered when called. Would not recommend, would give 0 stars if I could

We found that this business has an active Facebook page with 107707 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.