2.1 / 5
Trust Score
2.5
Reviews
1
Social
1
Featured
3.5
Technical
Is cyclicmaintenance.com.au legit?
- The SSL certificate is valid
- Mostly not trusted websites are linking to this site
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
3
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 0 authority websites mentions and 3 mentions in other websites
Based on 3 reviews
Smart.Reviews
2.1
3 reviews
Cyclicmaintenance.com.au Review
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Last update: Wed, Mar 9, 2022 2:15 AM
On the 9th January I received another SMS identical to the first asking for the same options to be replied to. I once again tried multiple times to call (voicemail) and left messages. I also emailed them regarding the issue after googling them and getting what I assumed was their email address. Once again, no acknowledgement of my messages and no response.
On the day they had scheduled the service, I decided to hit reply on the message and type out a message telling them to call me immediately about their message. I received a message from a different number saying "No further contact will be made. This property is not serviced by us." I replied stating that they could easily have responded to my phonecalls and messages and that I had been trying to contact them.
They then entered into an exchange of messages, rudely stating that they HAD responded to me and claiming to have been closed since the 22nd December (and not opening until 16th January), the next part is where the messages became rude and condescending "calls are being monitored off site and being returned based on urgency. Do you honestly believe you fall under the category of urgent???" (actually using that many question marks). I told them that when they have sent a message regarding scheduled servicing the day before it is due to occur, it does indeed elicit a level of importance. "Really? Of teh 700+ calls a day we receive, you expect us to prioritise a person who is not even a customer? For a property we don't service? Obviously you don't have any experience in business." I reminded them that they had sent a message the day before clearly stating they were going to service the property and that indicated that they actually DID service the property at the time I was trying to make contact. I made it clear that experience in business is not necessary to identify poor customer service.
At this point, I blocked their number as I felt I had made my point and I was not prepared to take any more of their bad attitude toward someone trying to resolve an issue (and save them wasting time going to a property I thought they were still expecting to service). I then received a final message from them:
"Never has a person who mattered so little wasted so much time. Don't bother us again. Your number has been blocked."
Never in my wildest dreams will I EVER accept them as smoke alarm servicing company for an investment property due to their disgusting comments and attempt to belittle me and attempt to tell me I am worthless. They gloat that I am not a customer... well they'll never have me as one and I will make sure others know exactly how they operate at well!!
Usually stable businesses have more than 5 authority websites mentions, this one has 0 authority websites mentions and 3 mentions in other websites
Cyclicmaintenance.com.au Review
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They will send you an email and an SMS and their system gives you options A, B, C, C is reschedule.
If you do text back with C then they will not contact you until the next week, when you will receive an identical email/SMS. If you repeat then the process repeats.
I think this is why they are called Cyclic maintenance.
They haven't replied to my responses to their SMS messages, or my emails, which tell them exactly when I'll be in and how to get access to my apartment.
When I call they either go straight to voicemail or the number is disconnected, i.e. out of signal range.
The icing on the cake is that the latest SMS informed me rudely that as I hadn't replied and my alarm servicing is overdue they will have to apply directly to my agent for access to my apartment without my permission.
Can't wait for these people to be in my house, at a time of their choosing and without notifying me.
Cowboys. I'm assuming they sub contract and are just a call centre/automated middle man system.
3 years ago
review by Dave X.