darkmoonstore.com

1.9 / 5

darkmoonstore.com

darkmoonstore.com
22 Reviews
1.9 Low
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

1.9 / 5

Trust Score

1.5

Reviews

1

Social

1

Featured

4.5

Technical

Is darkmoonstore.com legit?

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  • This website has existed for more than 3 years
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

22

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NON VALIDATED REVIEWS

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Trust score (4.1/5)

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Trust score (4.1/5)

Cradle of Goth is a gothic clothing and fashion store. We offer a wide variety of goth shirts, chokers, harnesses, bags, and anything else your dark soul desires.

Usually stable businesses have more than 5 authority websites mentions, this one has 2 authority websites mentions and 1 mentions in other websites

Based on 85 reviews

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Darkmoonstore.com Review

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Last update: Wed, Mar 9, 2022 4:16 AM

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Darkmoonstore.com Reviews & Complaints (22)

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delivery 3 /5

price 3 /5

quality 3 /5

customer service 3 /5

on-time

Takes ages to come - ive never seen such items that look nothing like their pictures and over priced, making you thing you are getting better quality than buying them straight from china - which is where the packaging and items are actually coming from for a fraction of the price. They will not let you send items back and they will not give you a refund !!!!
1

3 years ago

review by Helen S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a product, which took a month to arrive. Product is nothing like advertised, nor did Size I ordered, per their sizing chart, fit me. I emailed this company to be told, by Laura, I can get an exchange, but must pay shipping. Why should I pay shipping for misleading, poorly made garbage from China? I am waiting for Laura to provide me with a return address to pay for this garbage's shipping cost and refund me my money. Everyone should file a claim on the BBB, attorney general's site, and spread the word about this unethical company.
1

3 years ago

review by Heidi D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I've filed a complaint to my state's attorney general's office and I would advise anyone with trouble with this vendor do the same. Same as all the other complaints, I also ordered from darkmoon under the impression they had a 15 day return policy. 1 out of 4 items have arrived within a month, that item is way too small for me. Larges fit like smalls, but when I emailed the company I kept getting the run around and in short they told me there is no return policy dispite what the website states. I have ordered once in the past and I have to admit I was a pleased customer. This last order was over $150 and I wont get a dime of that back, nor clothing that actually fits. I dont expect any of my money back but I'm hoping my complaint and yours will stop these people from doing this.
1

3 years ago

review by Amanda P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Took 34 days to get here with no way to track it. I had to use Facebook to get ahold of someone who works there. Returns are a horror so I'm stuck with this cheap looking, cheaply made hoodie that was over priced and took over a month to arrive. All they did was blow me off and claim 100% satisfaction guaranteed as well as a 30 money back guarantee. Beware.
1

3 years ago

review by Ziggy S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought 2 corsets. One was the item I asked for but in the wrong color, the other did not fit right. I asked for an exchange for the correct item and a refund for the one that did not fit. They would not refund the item I asked them to (even though on their website it says they will) and they wanted to charge me a $15 shipping fee to send me the correct item I ordered in the first place!
2

3 years ago

review by Tanya A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Absolutely terrible. I ordered 4 items, it took over a month to just get the first item. They all came different days and from different locations. And 3 months later I still did not receive one of the items. I wrote to them twice about this and still have not received the item. Definitely a scam do not use this site you can find the same products on other sites hopefully they aren't a scam as well.. -10 stars
1

3 years ago

review by Amber F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Just a warning, do NOT shop at the company Dark Moon that's advertised on Facebook. Their products are junk and incorrectly described. When asked if I could return an item at my own cost, they said I could pick out a new item of equal or lesser value and they'd send it if I just pay shipping. I pick something else out and they then tell me I have to pay 58% of the product cost in shipping alone! I'm disgusted and out a lot of money. They clearly don't accept returns at all. I wear a medium but decided from previous online buying experience I sized all the way up to 4x. Product still doesn't fit at all. Way too small. Buyer beware.
1

3 years ago

review by Rachel S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recieved my item yesterday the packaging from China. Nothing like the picture they advertise on facebook. Very poorly made. I left a comment under the picture which is now removed which I guess they do to all bad reviews.
1

3 years ago

review by Victoria G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received these products, which I want to return as quickly as possibile. They do not correspond at all with what is on the site. The products received are under any criticism, of the lowest quality, not worth even $ 5. I have attached pictures of the ordered and received products, and besides being the lowest quality I have to add: - the boots, the size ordered was 36th (5), but instead the were size 35 (4), plus they were not sent in the box, which caused their deterioration, especially as they are of the poorest quality, a material that after the first wear you risk losing it. Besides this, the glue was leaking from the boot - the jacket is under any criticism, not for the winter. the material is a thin sheet that gives you the impression it is disposable - the hoodie, can not even call it that because it is actually a bag of polystyrene chopped, without any form, amateur stitches, it can compare it with a garbage bag. In conclusion, all three products are OF THE LOWEST QUALITY I was the subject of a PLAY, A FRAUD and I WANT MY MONEY BACK
2

3 years ago

review by Ramona M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 4 items. 1 arrived broken, and 1 didn't arrive at all. The issue is the way they resolve problems. After 3 months they said they're not responsible for missing product if the country of origin (USA) doesn't pick up the package! What?!?!?!? Through NO fault of my own... I am now out the money I spent because it wasn't picked up at the post office. Don't be fooled either, if you message asking where the package is... they'll just say it's on the way. However, when I questioned further why it said "expired" under pickup, she then explained it isn't their responsibility.
2

3 years ago

review by Tiffany P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 2 items from facebook. Both arrived (in separate parcels) absolutely scrunched up. The items are literally worthless and unwearable. They appear to have been woven from plastic. The jacket in particular was like woven tent material, not even recognisable as clothing. The seller refused even to allow me to return the items. Incredibly, paypal refused me a refund on the basis that I was 'complaining about quality'. No, I'm complaining that the items are unwearable rubbish. I am pursuing a further complaint and will try to ensure Trading Standards find ot about this company
2

3 years ago

review by Ruth C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If I could give this site zero stars I would. I ordered three products, 2 actually came to my apartment and were so poorly made that I can't even wear them. The third one never came and was actually delivered to an address in Florida when I live in California. When I contacted the website about the third item, they refused to give me a refund stating that it was "Not their fault", blaming the delivery issue on UPS instead of themselves. This has been the worst experience I have EVER had with a website. AVOID THIS SITE LIKE THE PLAGUE!
1

3 years ago

review by Lisa M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Their quality of their clothes is awful and their photos are extremely misleading. Not to mention even ordering in large, the sizes are all not thick girl friendly. I can only wear 2/4 of the clothing items I bought. A leather jacket (that i cant even zip myself, but at least I can get it zipped without it breaking) and a hoodie which is actually pretty decent while still being a little small. The winter coat I bought's zipper split on try on, and the long sleeve keyhole shirt I bought barely comes over my boobs. Seriously save your money and buy their stuff off the Wish app. At least you're paying a proper amount of money for their cheap garbage.
2

3 years ago

review by Tristressa S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought two items from this store a coat and a hoodie. On the site they said that it runs small, so I seized up 2 sizes and while the hoodie was okay, the coat was way too small. Instead of accepting the return which was well within 15 days of their policy for returns, they gave me the run around and finally said that it would cost more than the coat was worth to return it. Save your money...clothes run small and the coat is made cheaply. The head office is in Israel, but the clothing comes from a factory in China. I would highly recommend that people don't support this place, because when things don't work out, they don't support you.
2

3 years ago

review by Rae S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Avoid this merchant. Items come from a China and shipping takes forever. Sizes not anything like described (my XL hoodie was closer to a S) and it was cut for someone no taller than 5 feet. Quality was meh. And they refuse to let me swap out item unless I pay $14. Um, no thanks. Live and learn.
1

3 years ago

review by Suz R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They are a scam. They provide cheaply made products from China and don't allow returns. Customer service is horrible and they shouldn't be allowed to run this online business because the products you see online is not what they send you.
1

3 years ago

review by Cortney L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Firstly, my item got lost' in the post, so that meant it ended up taking nearly three months to arrive. And when it did I wish it hadn't. It was absolutely awful. Terrible quality, sizing all out and I'd never wear it (bought a hoody). I immediately contacted the person I'd been dealing with about the delayed arrival to ask how to return it. Got told not to return it (which to be fair, it would cost me more than I paid to return it) and they offered a free item by means of replacement. That free item is not free - it just takes a percentage off a price and leaves me with the rest to pay, so effectively it's about a 50% discount. That isn't free. And it would mean I have to spend more to get something to replace the thing I paid for that is atrocious. So, I have three options - do nothing, and lose money; use the discount, and lose money by having to spend more to make up the shortfall; or return it and lose money as it will cost me as much to return as I paid for the thing in the first place! And even better, PayPal have sided with the store because I've accepted the item! Which I did when they offered me a free item. It was only once I got the discount code I then questioned the whole situation. In short, absolutely terrible and I'd choose zero stars if I could. AVOID!
1

3 years ago

review by Kitt H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

All items are taking a long time to arrive, i've so far received 2 out of the four, which i ordered their "leather jacket" and "leather leggings"...well lets just say that it looks like those black plastic garbage bags, the material is cheap and garbage literally. I emailed them to get return information and they refused my return stating just because I don't like the quality or the look basically that isn't their problem. Not sure what kind of customer service that is, but I will make sure no one I know ever orders from them and will be fighting this with my bank considering I spent 130.00 for CRAP...DO NOT BUY
1

3 years ago

review by Kira K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company has the worst products and terrible customer service. The pictures are beautiful but the product is garbage and nothing like the picture. I bought a bra finally got it put it in was disappointed due to how cheap it was made when I took the bra off it broke the straps came completely off!! When I emailed this concern the my want to send another piece of trash to me! I want my money back but they don't do that and it's more money than the item cost per Laura in customer support!! WOW!! I will contact PayPal as others have!! Never again!
1

3 years ago

review by Tanya H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had the opposite experience, My item arrive after about 10 days, and I just love it. So surprise to see that this site have so many bad reviews. I will give it another chance cus i really love my corset
5

3 years ago

review by Sophia T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 2 authority websites mentions and 1 mentions in other websites

Darkmoonstore.com Review

No description for this company.

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