4 / 5
Trust Score
3.7
Reviews
4
Social
5
Featured
3.5
Technical
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Reviews Analysis
14
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 3 mentions in other websites
Based on 14 reviews
Smart.Reviews
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14 reviews
Dechellishomes.com.au Review
Multi Award Winning Builder in Adelaide We have been building homes for South Australian families for over 40 years and are family owned and operated
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Last update: Wed, Mar 9, 2022 2:14 AM
One example: After the first day of bricklaying I was horrified to see the the lack of mortar between the back of the bricks. I took some picture and emailed to Dechellis and then hired a good Building Inspector who advised that in addition to a Brickwork Inspection - I urgently needed a report on the already paid for Wall & Roof Framing work. Subsequently 4 weeks later (and 3 more inspections after the initial Wall & Roof Framing inspection) - I finally achieved sign off that the Wall & Roof Framing workmanship was compliant with the Onkaparinga Council approved plans.
I hate to think what serious defects would have been covered over had I not hired a Licenced Building Inspector when I did. I still have copies of all Building Inspections, photos of the initial bricklaying workmanship and correspondence to and from the Builder to back up my expressed concerns.
In the end I have a nice house
I had to fight Dechellis right through the build process to get quality workmanship
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Terrible salesman terrible site manager
Refusing to come back and fix problems (lots) not just little problems
Regret building with this builder have built for homes previous with other builders with no problems.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Wish we'd had the opportunity to experience the other same great service the other reviewers had.
getting answers from the sales people
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Our site supervisor was brilliant, he made himself available to us at every stage of the build and was extremely knowledgeable and co-operative. He truly had our best interests in mind as he understood that customer satisfaction was paramount to Dechellis' reputation, something that we felt the bigger building companies had forgotten.
Our experience with Dechellis was extremely positive and we completely love our new home.
Build time (7 months), design and approachability of site supervisor
None. Pleasantly surprised at the smoothness of the process. Thank you!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
what they say is what you get, quality all the way
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
All dealings with Dechellis were very professional and efficient and the end result was an excellent home built very efficiently and without any problems.
Our site building manager (David) was very easy to deal with. He always answered my phone calls and he always delivered the things he said he would do, when he would do them.
I would recommend building a new home with Dechellis Homes and I will probably build with them again in the future.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Unfortunately our experience was not overly positive.
Pre-Build:
Sales person we dealt with was very knowledgeable, he did work hard for us, but unfortunately by the end of the process he was unprofessional & rude, telling us we were one of his worst clients and we ended up dealing with the office team from then on. (I should have backed out at that point)
Be mindful that they never itemised anything, so you don't really know how much things like linen cupboards cost and any changes unless you end up adding them after your first initial sign up. (We decided to get alot of items upfront to get a better understanding of total cost, but unfortunately this meant we didn't have a break down) I understand why they do this, but can be challenging to see how much these extras cost. Once at selections it is more transparent when upgrading. Their standard range is generally ok, but we found ourselves upgrading alot. In fact over 100k in upgrades!
Air Conditioner Promo:
Be aware they state in the promotion that the Air Conditioner will "suit their home from our builder’s standard range" A word of warning that the air conditioner will be slightly under powered for the home and will not be suitable for 100% cover. Our promo air conditioner was only suitable for 75% of the house coverage at any given time. 16kw cooling for a 246 square metre house.
Supervisor:
First supervisor was hopeless - had so many problems & poor workmanship not picked up. Subpar build & delays not managed.
He was terminated and got a new supervisor near the end of my build. Poor bloke was overworked fixing issues.
Quality of finish:
Slab is extremely uneven. Some parts of the house you can put a straight edge down and you can put your finger underneath the straight edge. The is evident across most of the house where there are large dips or lumps in the slab.
Be mindful of this if building through Dechellis Homes. They have themselves covered in their "standard build pack" where it states "The builder anticipates that the concrete floor will be carpeted by the owner. Accordingly blemishes are to be expected.
The flooring was not suitable for the floating timber floor I had installed after, due to the uneven slab. Even on carpet there are humps you can feel. This is a direct result of a poorly laid slab. The installer couldn't believe how bad the slab was! Be warned that if you build through Dechellis that you will need to ensure that you include costs to level the slab after the build to avoid these issues. This is not the responsibility of the carpet/floor board installer.
Would this be the case if I went through Dechellis Homes to do the carpet and floating timber flooring? Would they have fixed the slab before installing the flooring? I will never know!
Other issues include
-Fridge measurements incorrect size to plan its 965mm instead of 1000mm - no way to fix.
- Cavity sliders installed incorrectly. Have had issued on a few doors since hand over. They have tried to fix, but when you close the dual cavity doors they roll back about 5-10cm, no matter how much I try to close them, they keep rolling back.
-Sliding door was not installed correctly - not square. They tried to fix by adjusting the wheels underneath, but still not square and door scrapes along the track. The company that supplied the doors said that they were not installed correctly. (Probably didn't help that these doors were left in the mud for weeks, as they arrived late and the carpeter took a long time to come back and install.)
REPAIRS
Get them to fix before hand over. I have been in 6 months and still waiting for items to be fixed. Slow in responding to requests.
To their credit most issues addressed have been fixed.
The list of issues continue, but unfortunately I have hit the word limit.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The standard specification is fantastic, no games.I shopped hard and was
shocked to learn from some other builders I approached that things like flyscreens on sliding doors were extra,different color window frames were extra and different style panel lift doors were extra,gutters and fascias were painted not colorbond, front entry door only semi solid etc etc. Not so at dechellis,its all included and top quality,even the overhead cupboard were included and a flat extended benchtop and dishwasher provision and heaps more.I was blown away.Even after I signed up, I kept making more plan changes before I was happy,satisified & ready to sign off on them and they never came back and asked for more money.Cant wait to start selections.My sales consultant said its huge and I will be sent to lots of suppliers.My friends who have built with them before have confirmed this, telling me its not like other builders who have a very small selection,in an area the size of a garage and it has to be done in a few hours take it or leave it.This I had confirmed to by sales consultants from other builders when popping into there display homes for color ideas.
transparent, honest,great communication and guidance by the sales consultant,great service.No Whooha.When I shopped the builders, some said 25 k promotions sign now.I said can I have the cash discounted instead and other builders said sure,you can have 8k cash.Thanks,thats all it was really worth,and it didnt go far,cos the garage wasnt even included in the base price so If I wanted the garage i had to forfeith the promotion,I got nothing.At dechellis they gave me the best price and it was.
nothing, well done and thankyou.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Great display homes
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Things started happening one thing after a another the Site supervisor was sacked, they had to pull down a hole brick walls and rebuild it, the 2 bay windows out the front of the house where two rows of brick short and the 2 small roof had to come off and it sat like that for 6 weeks the insulation went from pink to white, the tile at the end of the bath did not line up the same at each end and had to be replaced, our new site supervisor kept justifying bad workmanship and dose not want to know I asked him to get back to us and we haven’t hear a word.
We are still waiting on engineering reports because we called in an independent Building Diagnostic Inspection and he went over the house and found thing that we would never have seen or thought to look for
We have never had a receipt for any payment we made, it was debit into there account.
They do build a good show home to suck you in and to win awards but you never get the quality unless you buy a show home.
The big rooms
You have no rights or say and they will not compromise when you building with this company
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
beautiful houses, nice finishing touches, value for money, lots of inclusions
have to be on the ball and on top of everythin, but this is the case with any builder
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 3 mentions in other websites
Dechellishomes.com.au Review
Multi Award Winning Builder in Adelaide We have been building homes for South Australian families for over 40 years and are family owned and operated
Dechellishomes.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
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The selection process is good with lots of choice.
Build quality is bad, brickwork not meeting Australian standards, framework and gyprocking well below what I would call "merchantable quality", structural defects in roof, the building inspector reports that incorrect timber used in parts of roof, cracks and tears in gyprock sheeting and generally what I would call bad value for money.
3 years ago
review by Karma Z.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)