DECIEM Inc.

4.1 / 5

DECIEM Inc.

deciem.com
16 Reviews
4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

2.8

Reviews

5

Social

5

Featured

5

Technical

Is deciem.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

16

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 77 authority websites mentions and 0 mentions in other websites

Based on 16 reviews

Smart.Reviews

4.1

16 reviews

Deciem.com Review

Were a humble and happy umbrella of good beauty brands Explore our brands like The Ordinary Hylamide NIOD and more

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Last update: Mon, Sep 6, 2021 2:01 PM

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Deciem.com Reviews & Complaints (16)

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delivery 3 /5

price 5 /5

quality 5 /5

refund 1 /5

customer service 2.6 /5

I do not understand all the negative reviews lately. I ordered my goods from Deciem for the first time in my life and received them soo quickly minding that we’re in the middle of a pandemic and all the products were in a perfect condition. Nothing missing. Customer service is there and it is great and very helpful. About the tracking issue - yes, i couldnt track my order for a couple of days too but after that i was able to track it just fine. Dont leave negative reviews just because you’re impatient. Very good company! Keep it up P. S the packaging is dirty because it got dirty in my bag. It arrived completely normal and clean
5

3 years ago

review by AgL

#customer service(5/5)

Just love the ordinary products and how there is a regime for everyone. If you are unsure of what products to purchase you can email or use the live chat and tell them the type of issues you have with your skin or what you are trying to achieve and they will write you a regime. The ordinary products are super cheap but this does not show in the quality. In 2 months my acne has cleared, my skin is less dull and more hydrated and my rosacea is much less visible. Give it a try you will not be disappointed.
5

3 years ago

review by Jodi

#quality(5/5)

if I could, I would give a minus star. I love their products but when it comes to customer service..... oh, mama! really! it's a pain! I have tried to order directly from Deciem website for several times, during the years. Every time the delivery took about 2 to 3 weeks. This time, it's been 4 weeks already and I cannot find my delivery anywhere. Deciem says they delivered it, DPD says they did not receive it. It's a complete mess and I am paying. Deciem is not replying to any of those customer service phones and of course to any of the emails I have wrote to them. So, basically, I have paid 100 euro for ..nothing + a lot of stress. I will never again order from Deciem. I am very disappointed and, right now, in peace with the fact that I lost 100 euro.....
1

3 years ago

review by Cristina

#delivery(1/5) #customer service(1/5)

I ordered $150 worth of products. I got a shipping notification and when I checked a week later the label had been created but it had still not been brought to USPS let alone shipped. I reached out via email and phone and got no response. Ended up reaching out over Instagram DM and finally got a response. The package had been lost. They resent it AND THE SAME THING HAPPENED AGAIN. Now they aren’t answering calls, emails, or DMs on any platform. I can to receive a refund nor have I gotten my products. It has been over a month. I’ve heard such great things about this company and I am so disappointed. Never referring to a friend.
1

3 years ago

review by F. O.

#refund(1/5)

My order had been placed 43 DAYS ago and I have not got it yet. I tried to communicate with them and they just sent me an email, which was written by a robot (computer), telling me that they will contact with me whithin a few days. I never got a response since then (I sent the email in the 2oth day of my waiting). I'm still waiting for at least a response of where my order is...
1

3 years ago

review by Maria

it's been weeks and my package have not arrived yet! I've contacted and DM'd them via instagram but they haven't replied. When I tracked my package it is still at YORK, PA. Their custom service is not good at all. My friend recommended me this website, but I am kind of disappointed. PLEASE DO FIX THIS.
1

3 years ago

review by U. W.

DECIEM, (specifically The Ordinary), is a really bold company with different ideals to the rest of the cosmetic industry. I recently started using their daily kit and I won't look back, my skin is improving daily and it feels like a treat to use, the products also feels expensive for the price point. I actually received a wrong product in my order, with a quick call, which was picked up almost immediately with the most helpful customer service the probelm was sorted and the correct product arriving only one day later! Fantastic company, fantastic service = incredibly impressed!
5

3 years ago

review by W. H.

#price(5/5) #customer service(5/5)

I ordered directly from deciem website and after a long shipping period all of the items in my order were broken. The box was soaking wet from the broken items and I cut my finger on glass when opening the box. I’m so disappointed because there’s no way for me to contact anyone with customer service.
1

3 years ago

review by Sarah Dinkins

#customer service(1/5)

Love the products, long time customer/fan/advocate. Suspect new corporate overlords are underfunding and trying to put them out of business. My favorite product gas been out of stock for months. Finally placed a large order, without favourite product, a month ago. Received an email that said my order was shipped, then got a cryptic message saying 'order refunded' and, after asking what happened, got two robot emails saying 'we will get back to you'. Very frustrating and sad for a once amazing company.
1

3 years ago

review by MSalmon

#refund(1/5)

They sent an email asking about my shipping address which was correct, but proceeded to send it to THE WRONG ADDRESS!! I can't get the items now. They refuse to give back the money for the items and shipping. A waste of money and awful customer service.
1

3 years ago

review by Sophie Lee

#customer service(1/5)

Just ordered from DECIEM for the first time, user friendly website, great prices & very quick delivery. Would highly recommend this company, everything i needed was in stock and it was very easy to place my order, thank you DECIEM for your superb service!
5

3 years ago

review by H.McGregor

#delivery(5/5) #price(5/5)

It's been 2 weeks and I have not received my order. I could not get any clear response on the e-mail what happened to my order. USPS showed that it has not left the warehouse. I tried to call but was on hold for very long and unable to reach a person.
1

3 years ago

review by L. R.

I was sent broken products because the package was not packaged properly over four weeks ago. When I contacted Deciem - you can't get through on a phone. They are completely taking advantage of the COVID situation in not handling customer inquiries. I submitted an online form as there was no chat feature although there email says that you can "chat" with them. Finally, when I received a response in two weeks (not 72 hours), I was asked to repeat what the problem was and whether I wanted a refund or replacement. It has been another week, they have yet to respond. Hope that ripping someone off with $31 was worth the review.
1

3 years ago

review by U. K.

#refund(1/5)

Went to the store in NYC 6 months ago and very disappointed with the service and I was surprised with my last 3 visits from 3 different NY stores the Few past weeks as everything changed in terms of service and store experience. Whatever Deciem did to fix this, I totally salute and keep it up! Everyone was helpful and able to help me and fiancé with our needs. Stores looks great and will definitely come back! Happy to purchase my first NIOD product.
5

3 years ago

review by Tonya P.

Placed my order on May 8th and today on 19 of May I received my order, 10 days in total, every item is whole and safe in my hands!!! :) (Mind you, I live in Greece ) I'm test patching today and will start using them asap!!
5

3 years ago

review by Anastasia Y.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 77 authority websites mentions and 0 mentions in other websites

Deciem.com Review

Were a humble and happy umbrella of good beauty brands Explore our brands like The Ordinary Hylamide NIOD and more

Deciem.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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