Digital ETC

I ordered a E2000 router from them on 2/8/11. It is now 2/19/11 and I still don't have the router. I don't think there is any shipping service available which would take that long to get something from the east coast to west coast. The tracking information on their website is not accurate at all. They need to update their website to better inform the customer.

I'm never buying anything from them again no matter how cheap it is, it's not worth the trouble.

I purchased a Linksys E2000 refurb router from DD and it was shipped out fast and arrived in about three days. The router was factory refurb'ed by Cisco/Linksys and as sometimes happens it had a radio problem. The B/G 2.4 Ghz radio was very weak and I couldn't get the A band to work at all.
I contacted CS through email and got an immediate response. My problem was handled promptly and in three days I had a working unit in my hands. I wish I got this kind of service from all my suppliers.

Problems happen, that's just a fact of life. It's how a company responds to a problem that makes the difference and DD really stepped up on this one. I will definitely be doing business with them again as well as recommending to others. Great job!
Kevin
PineTree Computers

I ordered a router from these people and used a coupon that was listed online. The order went through and didnt get a response for a week. Sent them an email asking about it and didnt get a response for another week. Called them and they said they were out of stock and they would refund me. I checked their website and it said they were in stock but they raised the price and it appears they didnt want to honor the coupon that was used. They are just a bunch of liars. Avoid this company

While shopping for a Canon 24-105mm f/4.0L IS lens, I came across Digital Distributors with an unbelievably low price. The price reminded me of the horror stories of those shady dealers. Even though I was apprehensive, Resellerratings.com had positive reviews, so I decided to give it a shot.

Within an hour of placing my order, Sam called to verify my shipping information. I was having this expensive lens shipped to an alternate address and he wanted to be sure the order paid by credit card was on the up and up. After a pleasant conversation, we hung up and all was well.

A few hours later, I had a question; Digital Distributors had already closed for the day so I sent them an email. First thing in the morning, there was a response waiting for me with a brief, but accurate response.

In less than 24 hours my order had been processed, packed, shipped, and I had an email with a tracking number. Now that I have my lens, I can say this was a great purchasing experience. Digital Distributors provides excellent customer service, and has proven to be a reputable dealer. I will definitely look to do business with them again.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.