digitalriver.com

4.2 / 5

digitalriver.com

digitalriver.com
7 Reviews
4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

3.2

Reviews

5

Social

5

Featured

4.5

Technical

Is digitalriver.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

7

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Trust score (5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites

Based on 864 reviews

Smart.Reviews

4.2

7 reviews

Mamma

1

128 reviews

Sitejabber

1.15

115 reviews

Trustpilot

1.5

614 reviews

Digitalriver.com Review

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Last update: Wed, Mar 9, 2022 1:18 AM

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Digitalriver.com Reviews & Complaints (7)

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quality 3 /5

refund 3 /5

customer service 2 /5

I you want to buy the X1 Extreme or P1 just buy an XPS instead. Lenovo outsource sales and logistics to Digital River who are hands down the worst organisation I've ever tried to deal with. They don't respond to emails, ignore direct questions and leave tickets open for several days at a time without status updates while they wait for other departments to respond to them. My new £3.5k laptop shipped with clearly visible defects on the screen and requesting an exchange be shipped prior to collection of the system (so I'm able to work in the -- shipment of the new machine will happen within 15 days of receipt!) required escalation. Lenovo and Digital River have no process for supporting their higher end models. Avoid at all costs.
1

3 years ago

review by Luke Carrier

I ordered headphones and after an order confirmation email had no communication. After 11 days was told the item was on back order. I emailed 3 times indicating I wanted to cancel the order, and was told they may not be able to cancel with the warehouse, which does not make sense if the item was on back order. The day after I cancelled the order the item was shipped. Unfortunately I had already ordered the item from another vendor who got it to me in 2 days.
1

3 years ago

review by S. T.

THE WORST CUSTOMER SERVICE EVER EVER EVER! If you have a Problem with your newly bought lenovo, for example because it encrypted itself after 3 month of usage and there is NO WAY of decryption possible or because the camera is not working then forget about a helpful customer service. They just refuse any help and hope that you‘ll give up. Avoid at all costs!
1

3 years ago

review by E. M.

#customer service(1/5)

I bought ThinkPad tablet x1 gen 3 it cost me around £2000 with top spec. quality is questionable my tablet stopped working after 23 days of receiving it. Shocking knowing that it past some military test. Lenovo with partner River Ireland has extremely bad customer service. It looks like they are armatures trying to get peace of the market by not looking at their customers. Just selling goods and services and ignoring us. Like dishonest people do. My journey with Lenovo and River Ireland started on 1 march 2019 (bought tablet from Lenovo.com web. But invoices are from River Ireland) when I place an order. Tablet received around 12 march 2019. Tablet stopped working 4 April 2019. Called to Lenovo tech. support I was advised that they can collect and fix it. But i wanted full refund because I believe it’s not to satisfactory quality (stop working in 23 day). Advised to go to River Ireland but no result they were sending me forwards and backwords through departments till this day 08 May 2019. My advice to you forget that Lenovo and digital river ireland ltd that they exist it is frustrating for you to get it sorted when they give a dam about you. I will never buy again from them and if i will see that someone is partners with Digital River Ireland LTD i will cancel my order straight away. I advise for you to do the same.
2

3 years ago

review by V. Trinka

#quality(3/5) #refund(3/5) #customer service(3/5)

I just agree, Digital River is the worst service provider I have ever dealed with. My payed order was automatically canceled after 30 days, Contact via email and phone were useless and my tickets were systematically delayed.
2

3 years ago

review by Madse C.

They put a 10 day "reserve" on £74.99 on my credit card without any warning, without my permission and my card went on negative balance. For an order that I never placed with them. After numerous emails and complaints they responded "Your refund is on its way and you should receive it within 5-7 business days". 11 working days after and still not refund! They NEVER refund the money fraudulently taken! Their "30 days money back guarantee" is just a joke! I have asked my bank to block any further attempts from AVAST or Digital River and to refund the money. This review Is going to be posted on other websites as well, people need to know and stay away. They might do some legal e-commerce as well but they I understand that many others were scammed just like me.
1

3 years ago

review by Deleted User

#refund(3/5)

We found that this business has an active Facebook page with 5618 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites

Digitalriver.com Review

No description for this company.

Digitalriver.com Customer Service Contacts

No contact details for this company.

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