directtvs.co.uk

2 / 5

directtvs.co.uk

2 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2 / 5

Trust Score

2.5

Reviews

1

Social

1

Featured

3

Technical

Is directtvs.co.uk legit?

  • This website has existed for more than 3 years
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

4

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 4 reviews

Smart.Reviews

2

4 reviews

Directtvs.co.uk Review

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Last update: Fri, Nov 5, 2021 10:50 AM

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Directtvs.co.uk Reviews & Complaints (4)

Ordered Headsets on 24th of January with delivery date within 2 weeks, they haven't delivered anything until i messaged them a month later and they claimed they have delivered the item. After asking for a refund i got bunch of lies until they agreed to do a refund, that was 3 weeks ago. Still no refund or anything. Make sure that you don't buy there if you want your money safe.
3

1 year ago

review by Dario34756 C.

Gosh where to start I think if you want a bargain and are willing to have issues and you have time to get the items (think 6 weeks) then maybe maybe buy from them. Plus points price, good customer service they do get back to you. Now my experience with them:
I am having a new kitchen (we have saved for about four years) so wanted all new appliances and that feature of a beautiful bright smeg fridge. Which I have found to be difficult to by in Ireland. So on the 19th August E2700 with buyitdirect.ie. We paid via telephone by debit card. They have a strange security check that means they have to ring you up via your land line to confirm your address. We have not got a land line phone as we are in the middle of nowhere. So they cancelled the payment. We had to wait three days to get the money refunded back into our account. Then we paid by bank transfer. (why this security check had not be explained at point of sale I have no idea, we would have paid by bacs in the first place if requested) The transfer went though no problem. On the 29th August we noticed that the company had debited from our card E428.55. Just randomly stole the money. We had to wait three days for the money to be returned back. so not only had they got E2700 with no sign of any goods, they also had E428.55 of our money. Normally this is enough to make you go nuts but it impacted on us buy our kitchen as we had to pay the kitchen company. I had the choice to not eat until the money was returned or put the kitchen on hold for a week missing our build slot with the company. The head of customer service was very good and offered us a sorry refund of £50. because of this and the price I decided not to cancel the whole order. I will point out we did get the stolen money back, but we did not get the £50 sorry refund. When part of order arrived on the 12th September it was missing an expensive item. I was very concerned as the shipping label was bizarrely lacking information, no town, no eircode it would be like sending an item to Mr Smith Stephen street Lancashire. anyway a E390 washer/dryer was missing from the order. Customer service was very good they at least believed me when I told them it hadn't arrived. They found that there was a problem with the consignment numbers and promised it would be shipped. It never came. 17 days later all my order apart from the missing item had arrived. When I spoke again to customer service they would send me another but it would take two weeks. I decided I had had enough and asked for a refund. So on Monday 2nd October (remember first ordered on the 19th of August!) I was told the refund was processed. The 4th of October I got another email asking for my bank details cause I paid via BACS. So when I get this refund will be interesting.
The 12!! Of October still no refund!!!!!! So two months they have had our money. TWO months! By law is 30 days.

So if you want items for a good price that 'might' arrive very slowly, have good customer service with bad shipping and a very bad system to check if items have arrived. Then use this company. If not I think you should buy from someone else for the stress it is worth paying extra. I also believe that they us other trading names so double check before you give them your money.
3

1 year ago

review by Horsemaddd G.

I ordered an LED TV from Direct TV's back in December. They took payment (and charged all of their additional fees) on the order date but it took weeks for the TV to come in to stock.

As if that wasn't an omen of things to come, once the TV arrived it had a manufacturing defect.

At first Direct TV's tried to charge me for collection of the faulty item and then added another fee for redelivery of the replacement! After several phone calls they eventually agreed to waive these fees. This was only after a long discussion on their flagrant abuse of Sales of Goods Act 1979.

I finally thought the end was in sight when they promised to replace the TV, but then another problem cropped up. I was told by Direct TV's that the manufacturer had stopped producing the TV I had ordered and so they could only offer me a different (inferior) model. Needless to say that when I contacted the manufacturer to check this statement, it was news to them that they had discontinued their new range.

Frustrated and now in the third month of this saga I requested a full refund. However, Direct TV's were adamant that they would only refund the cost of the TV and not all of the extras fees that had been added to the bill. It was not until I threatened legal action over their practices (that contravene the Sales of Goods Act 1979) that I finally was promised a full refund.

Beware, this company has no concept of consumer rights! And remember, where goods are faulty or not fit for purpose the consumer should not be left out of pocket.
3

1 year ago

review by Shopperindistress Q.

We searched online and found that this business has an active Facebook page with 82 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
2

by Smart.Reviews

Directtvs.co.uk Review

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