Divatress

4.6 / 5

Divatress

divatress.com
19 Reviews
4.6 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.6 / 5

Trust Score

4.1

Reviews

5

Social

5

Featured

5

Technical

Is divatress.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

19

reviews

vs

0

AI declined reviews

0%

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Based on 134 reviews

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Divatress.com Review

Divatress Is Your Ultimate Online Wig Store Where You Purchase The Highest-quality Yet-affordable Wigs But we39re more than just wigs Browse our vast selection of lace front wigs crochet hair half wigs ponytails remy bundles hair extensions and beauty products We39re here to help you look and feel your best

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Last update: Wed, Mar 9, 2022 3:56 AM

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Divatress.com Reviews & Complaints (19)

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delivery 4 /5

price 4 /5

quality 5 /5

customer service 3 /5

on-time

I ordered wigs last year that ended up being returned back to divatress due to delivery issues. They promised a full refund, however after over 6 months of follow-up emails, and endless back and forth I realized that they had no intention to send me my money. Such thieves
2

3 years ago

review by Teresa D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Just received my 2 wigs today and yet again instead of 1b you guys have sent me black I'm leaving in the morning on vacation and I've got this black hair that totally washes me out I've complained before and now I see it's done no good so I won't be ordering again. Please loose my email address.
1

3 years ago

review by Doris M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been ordering from Divatress.com for 5 years or more and have had excellent service. My orders are always correct and delivered on time. And the prices are very affordable. Being a woman with alopecia these wigs are perfect for me. I change my hair like I change my clothes. Thank you Divatress.com.
5

3 years ago

review by Kimberly W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I contacted their live customer support chat, and sent my concern (I couldn't view all of my items that were in my wish list / favourites, aka the wigs that I "hearted"). And they take so long to respond, so far they haven't, and I thought the customer support persons name and profile picture looked a bit fishy. So, as I'm siting here bored and waiting for a reply, I decide the look up their name, "Sarah Pearson". Nothing significant comes up, really. So I decide to reverse image search their unusual looking photo. Many results showed up from that one. Low and behold, their photo was just a stock image! A PREGNANT one, at that! Lmao ! All in all though, they didn't even end up responding; so not a great first impression. Clearly, their customer service is shady. So, I'd imagine their site must be, too. Be careful, people!
1

3 years ago

review by Caillou L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They're essentially trying to steal my money after I requested to cancel the order and they shipped it out anyway. This is after lying saying they already shipped it & will be shipping it out, hence why I wanted to cancel to begin with. Reps are extremely unprofessional, lacks complete transparency & really shouldn't be in business. Look through email thread; they're never even on the same page. After asking to cancel the response I receive is "done." Now I'm on the phone with a rep and they're saying my order was already shipped and I have to wait for it to arrive, refuse it, and then they'll issue a refund. Safe to say I won't be seeing my refund for the next two weeks... Yea, this place needs to be shut down ASAP.
1

3 years ago

review by Mecca M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a wig, and received the wrong item-- a weave sew-in-weft! There should be a corporate number to speak with someone if there are customer service issues, and who has to fill out a form to return something when the wrong item was received-- And no one answers the phone!
1

3 years ago

review by Hemoine G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I rarely write reviews but I felt compelled to do so. I have ordered from many online wig stores but Divatress is the BEST!! They are professional and provide a very quick service. I have been very satisfied with this company and will continue to do business with them.
5

3 years ago

review by Mckeeta A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It seems quite unprofessional and very rude for me to order something next day air and it's only in label has been created status and I ordered it on the 13th of September. When I call sometimes you get a lady that's nice, sometimes you get one with a nasty attitude if you're too happy. And I feel like since I was too happy somebody deliberately did not deliver my package to me. What side is I'm trying to do business when support my own community and this is how they treat you as though your money means nothing. Every time I order from this company is well over $200 sometimes three and four and $500 that I've ordered from this company so for them to be as careless as they are it speaks volumes for why we don't get ahead.
2

3 years ago

review by Sabrina B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received the wrong color unit. I immediately let them know and as of yet have received no response. It's been a week. I left a review on their site and checked back few days later to see it's been removed. Be careful this website is shaddy.
1

3 years ago

review by Storme A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have ordered three wigs from divatress Fest far, and I am more than satisfied. I can't wait to see what else they have so I can go ahead and order. I would love to order at least one wig per month from divatress.
5

3 years ago

review by Denise S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Divatress always has displayed items in stock! I always receive exactly what I ordered! Super fast turnaround from the time ordered to when it ships! I ordered before going to bed and by morning, my order was processed and scheduled to be shipped! I have ordered from other online shops and it sometimes takes weeks to receive my order! Divatress' fast and expedient service gives them a competitive advantage and places them ahead of the others! Keep up the good work!
5

3 years ago

review by Nita R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I recently ordered from DivaTress as a new customer. They kept me informed of the status of the order from the time I submitted it. My items arrived in less than week and I received exactly what I ordered. I'll be ordering from them again!
5

3 years ago

review by Jen P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

If you are Canadian and you order from this website, then expect to pay 63% more then their US amount! I ordered 6 wigs. with the exchange, my order went from $179.30 USD to $241.74 CAD, which I expected (approx. 30%). That included a shipping fee of 36.45 USD/approx. 47.39 CAD. But then all of a sudden I get an email saying I can't get my package unless I pay another $51.85 CAD for custom fees. $50.00 some dollars for 6 wigs, really? That ridiculous. So with every thing, I paid 293.59 CAD which is 63% more than their price. I asked if we can request a different shipper next time, because I have never been charged customs from EMS. (UPS always always charges customs and broker fees etc.) They refuse to let the customer pick a different carrier. So just beware! All in all it doesn't seem to be the great deal you are thinking it is.
2

3 years ago

review by Daphne M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

All the Beauty Supply stores were closed in NYC during the Covid-19 Stay at Home Order, so I placed my order for three Motown Tress wigs and received my order within 5 business days by free delivery. I got exactly what I ordered and will definitely order from Divatress again. Very happy customer!
5

3 years ago

review by Diane E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

If you want a person answering your calls, responding to your emails, excellent communication and a quality product, then look no further. This was my first order x's 2 and I won't look for another online wig store. I can see why they get 5 stars from their customers!! #Love
5

3 years ago

review by Bridgette D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've never been a person to order my wigs offline but divatress came through for me, I placed an order and within a few days I got my tracking number and it came right on time I'm definitely ordering from them again.thanks divatress
2

3 years ago

review by Shina H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Hi I just want all women to order from you my wigs were of Great quality I don't wear wigs but they both look amazing and natural on me so I will definetly be ordering again Thanks Diveatress!!!!!
5

3 years ago

review by Patrice V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ok so this is my first review on diva tress, so I was a tad bit skeptical about purchasing online, because of horror stories & I actually had my own horror story about light in the box... So I said let me give divatress a try & I am very pleased with my units, I order on a Monday, I received my tracking numbers on that Tuesday & received my items Thursday, I luv I luv Luv Divatress & definitely is my new go to place for all my units & hair products
5

3 years ago

review by Blake A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We found that this business has an active Facebook page with 13765 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Divatress.com Review

Divatress Is Your Ultimate Online Wig Store Where You Purchase The Highest-quality Yet-affordable Wigs But we39re more than just wigs Browse our vast selection of lace front wigs crochet hair half wigs ponytails remy bundles hair extensions and beauty products We39re here to help you look and feel your best

Divatress.com Customer Service Contacts

No contact details for this company.

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