Dixon

3.6 / 5

Dixon

dixon.com.au
30 Reviews
3.6 Average
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3.6 / 5

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Dixon.com.au Review

The financial advice experts Strategic financial advice complete SMSF admin service solutions and wealth management

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Last update: Wed, Mar 9, 2022 2:11 AM

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Dixon.com.au Reviews & Complaints (30)

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delivery 5 /5

price 3 /5

quality 4.5 /5

customer service 4 /5

on-time

I have been with Dixon Advisory for 9 years. During that time my portfolio has shown pleasing results both in growth of value and the care taken to insure that my assets are well distributed over a range of investment products. The advisors and accountants that I speak to on a regular basis are always well informed and courteous. I have happily recommended this company to friends and family over the years.
A satisfied customer
5

3 years ago

review by Satisfied H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I did have an SMSF ''managed" by Dixons for about 5 years but fortunately severed my relationship with them about 16 months ago, closed the SMSF and moved all funds to a better performing industry fund. I found Dixons (now Evans Dixon) to be very helpful in the administrative side of the SMSF but I received poor financial advice on numerous investments including the URF (and related fund raising entities), NEW and some other funds owned and managed by Dixons.

It only became apparent to me after several years with Dixons that the first priority of their financial advisory team was to promote Dixon products with little regard to the balance of my portfolio. They also recommended investing directly in the Evans Dixon IPO (which I fortunately declined). I guess I am one of the more fortunate ones who exited Dixons prior to the URF unit price crash and did not take too much of a financial hit.

I am do not understand why Dixons are still getting 5 star ratings for their financial services. Maybe 5 stars for administrative service but I would be very wary of using their financial advisory services - do your homework first on any of their recommendations and make sure the investments are at least listed on the ASX so you can sell them more easily. Quite a few were not listed and consequently difficult to sell.
1

3 years ago

review by Gibbo Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My wife and I have been clients with Dixon Advisor for over 10 years and we have always been completely satisfied with the administration of our SMSF and the investment advice we have received.

There have, of course, been personnel changes over the years, but we have found all the staff to be very professional, highly competent, well-informed, accessible, friendly and very attentive to our needs. This very much includes our current ‘team’ of Dyon, Daniel and Komal.

The regular seminars offered by Dixons are very informative and we have also used, and been very happy with, Dixon’s estate planning services.
5

3 years ago

review by Graeme B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was a client of Dixon Advisory for 10 years and have consistently lost my capital on the recommendations from Dixon advisors and their broker RBS Morgans of Hervey Bay (Macquarie Fortress Notes, URF and Solar Energy). My advisor (name deleted) said he had invested in URF because of the yield and I should do the same. However, the high fees that Dixon take from this product erode its value. The dividends are being paid from capital raisings as new shares are issued. I am glad I have now left Dixon as I would have lost 50% of my investment capital for a mere 5% yield. Dixon now almost exclusively steers clients to its own products. They also limited the banks I could use to those they receive commissions from. Although their admin side is good, steer clear of Dixon's in-house products with high fees and conflicted advice. It's a pity they weren't considered by the Hayne Commission as Dixon (like the banks) has developed and promoted the vertical integration model to the detriment of clients.
2

3 years ago

review by Pip C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have been with Dixon Advisory (Gold Service) for seven years, during that time their advice has seen our SMSF grow every single year. They offer great investments and have access to products not available to ordinary consumers. They have also helped us restructure our SMSF to take the maximum advantage from the ever changing superannuation rules. I would recommend them to everyone and especially to those people on defined benefits pension schemes.
5

3 years ago

review by Mick M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I transferred my super across to Dixon about 2 years ago, and the transition has been very smooth. from the initial meetings with Alex and Randall to the ongoing management on the fund by Randall and Matthew, it has been comprehensive in the advice and information update. We now have my mothers financial management being handled by Dixons and the advice afforded by Laura and the other support team members has been invaluable in allowing us to set up her finance with all the complications of centrelink.
Would highly recommend the service
5

3 years ago

review by John S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The two trustees of this SMSF are retiring this and next financial years and we needed a thorough review of the 10 year old SMSF because of our due retirements, our fund dependence on Australian listed shares with franking credits were another big concern for us with the looming Labor proposals and we were looking for opportunities available to us to benefit and correct our situation. We used E-Superfund for the last 10 years for our SMSF administration, we don't have any complaints with them but they clearly advice clients to get financial advice from suitable financial and competent advisers.

Dixon did a thorough review of our situation and came up with solid recommendations with regards to:

1. The mix of our SMSF investments (ours - mainly Australian shares with a lot of franking credits), and recommendations on potential remedies for diversification.

2. Address the funds and personal taxable positions for the now and the future and how to remedy any issues.

3. Address the SMSF set-up and structure from a legal and inheritance perspective so that surviving partner(s) don't have the stress when you don't need that.

The concern we had that our fund only had 400K of assets and that the implementation and ongoing cost would cost us a fair bit. The cost of all of the above actions as upfront quoted to us were in the end very reasonable and cost beneficial, in fact the recommendations offset the majority of the cost to implement, with benefits flowing into further years.

A pleasure to deal with the staff involved, who are competent and capable and responsive
5

3 years ago

review by Joannes X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I wish to congratulate Dixon on a very professional and sound advice I have received in the past 12 months in managing my portfolio under SMSF. The financial advisors are consultative and actively consider the client's views before recommending. We can call them whenever we have any issues and they always respond with substantive analysis and answers. They take great pains in trying to get diversification within the portfolio and explain the reasons for a set of recommendations, in writing, so that the clients are fully informed of the rationale behind the investment decisions.
The other aspects of SMSF viz. the administration, preparation of financials, arranging audit and actuarial services are all done professionally and seamlessly.
I strongly recommend Dixon Advisory to SMSF clients to take the regulatory burden off the shoulders of the trustees and get the right advice at the right time.
4

3 years ago

review by Swamy E.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We have been clients of Dixon Advisory for 12 months, and we have been very satisfied with the decision to move from our previous advisor on our SMSF. In particular we have found the regular communications beneficial, and the high standard of Customer Service provided by Laura and Nicky to requests we have made to Dixon. Their response times to our requests have always been exceptional, and greatly appreciated.
4

3 years ago

review by Phill And

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Our SMSF was (expensively) with Dixons for a short time 5 years ago. I've just looked over their advice we received at the time. They basically advised us to sell most of our performing assets and move into their own such as URF which have sustained large losses since. We didn't implement most of their advice but if we had we would have been down over $300,000! Obviously this was in the days before new regulations mandating the client's best interests as the priority!
A big advertising budget does not mean a quality service!
2

3 years ago

review by Waxhead B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Our SMSF was first set up in 1996. After 2007, with little background, I have relied heavily on Dixon Advisory to help me navigate and better understand the many complexities involved in managing my retirement finances. From the heady years of 25%, the gloom of the GFC to the current doldrums, the changing teams have worked tirelessly to meet my needs by keeping up with national and global trends. The organisation has seen considerable growth and employs personable, energetic, versatile and dedicated young advisers in whom I put significant trust. They have educated me, through personal advice and many seminars, to appreciate the forces which propel the ups and downs of "the bottom line". My current investment and fund advisers, Andrew, Komal and their colleagues, are professional, patient, thorough, and adaptable to the many often burdensome changes effected by market trends or government policy. My portfolio is steady and for the moment sufficiently diversified to withstand too many shocks. As i continue to age I know I will be in safe hands and my family will transition easily into the Dixon world.
5

3 years ago

review by Ams W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I cannot speak highly enough of the outstanding experience I have had with Dixon Advisory managing my Self Managed Super Fund for the past 11 years.A totally integrated service model & a great client experience.
Nothing is ever a problem & the staff are totally client focused at all times.It's fantastic value for money.I greatly appreciate the terrific support I receive from Alex Haywood,William Linnett & Hannah Doherty-McMillan.
An above average Service provider.
Michael McDowell

October 8th 2018 Update: My view as a long term client of Dixon Advisory

I have been with the Fund 11 years

It's a first class service & great value for money.

High quality & capable staff who have a client focus at all times

Strong focus on education of clients on Superannuation & investing.
5

3 years ago

review by Bomber D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We were with Dixons for 12 years. For the first few years it was OK, but never really achieved anything comparable or better than industry funds. In the last few years before we left a number of in house Dixon products either made losses during restructuring or have paper losses of 30% to 90% of the original investment. At the same time we were being charged high fees. In addition to the the poor investment performance the administrative fees and the fees within the in-house products the SMSF lost money long before the 2020 downturn. The overall experience with Dixons was extremely disappointing especially compared to my SMSF management situation since leaving 18months ago. Further, the Dixon experience has left us considerably disadvantaged as we start to contemplate retirement and an income from our SMSF.
2

3 years ago

review by Jfb I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

From October 2009, when our fund was established in a contribution phase, to the present (Oct 2017), when the fund is in the pension phase, Dixon Advisory personnel have been proactive in managing the fund's assets.

In my opinion the investment committee have sought out and comprehensively investigated fresh and innovative areas of investment.

Their expertise, within the investment committee and in the personnel involved in the day-to-day operation of the fund is applauded. I would strongly recommend Dixon Advisory to all currently saving for retirement within the main banking groups in Australia.

In my experience the level of personal contact and the quality and accuracy of the advice has been exceptional. Considering the changes constantly being made to superannuation rules, there is no way I could have managed an SMSF on my own.

John & Jenny (now only John)
5

3 years ago

review by J. Reeve

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My impression of DA over the last 7 years is that they have been developing investment opportunities with the aim of protecting retirement savings and which will provide a reliable income. Our Investment Manager is Rahulan Rukman. He has impressive qualifications and has guided us into sound DA investment opportunities and a spread of other diverse investments. I am happy to pay the fees that DA require to be a part of their smarter approach to investing our retirement savings and managing our SMSF for us.
5

3 years ago

review by Retiree Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Unfortunately I have spent the better part of a year trying to dissolve my SMSF managed by Dixon. The fund performed particularly poorly and the portfolio somehow resulted in a net loss over several years during a tremendous bull run. I had high hopes for Dixon and I’m sorry to say they didn’t deliver.
2

3 years ago

review by Anthony N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

With Dixon for eight years. Their regular advice and market insights have been very valuable to my decisions. As always, there have been winners and losers, but overall my portfolio has performed very well. I am a well satisfied customer.
4

3 years ago

review by George V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We have been with Dixon Advisory for over 20 years and have always trusted our advisors to provide reliable and objective advice. We are very satisfied with the high quality service we have received and remain confident that we will continue to enjoy our retirement as our savings are secure and well-managed.
5

3 years ago

review by Robertlim N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been with Dixons for 3 years. Administration and staff are flawless. Their operating model however is not in the best interest of its clients. URF (US Masters Residential Property), Cordish and NEW are just a few examples . I trusted the investment advice and invested my life super savings of just under $500k. 3 years later it is only $30k better off with some significant losses incurred from my relatively small super fund. The remainder of my balance now is from my own contributions and salary sacrificing. Seriously considering going back to a managed fund. The fees are relatively reasonable for the SMSF service but returns are poor.
1

3 years ago

review by Jayel L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We've been a client of Dixson Advisory for almost 5 years and have found the team to be very professional in their service delivery and thorough in the governance area in particular. It is heartening to witness the professionalism of the team from top to bottom and the apparent desire of management to provide career paths for staff through in-house advancement and the drive of staff to take advantage of these opportunities when presented. We have been with our current account management and advisory teams for the past 2 years and have found the assistance and guidance provided by Tu and James together with their respective teams to be both helpful and informative.
One criticism though - the recently proposed changes to the investment parameters governing the original APOF 1 investment fund. The original proposal, given it is an in-house product, provided the investor a finite date for this investment even though some fluidity did exist in this regard. I have been assured at this point in time, there are willing buyers for this stock however, given the absence of a true market, the disposal/acquisition could come at a cost and one has to bear in mind, these changes have been made without an undertaking of asset revaluations on a regular basis. Looking around the room at seminars etc., in-house investments in perpetuity with the aging nature of the customer base could simply create issues for the Executers of Estates without an open market in which to sell.
5

3 years ago

review by Robert V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Dixon.com.au Review

The financial advice experts Strategic financial advice complete SMSF admin service solutions and wealth management

Dixon.com.au Customer Service Contacts

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