dixons.co.uk

Ordered Samsung LED 32" at best price found on internet. Delivery within 3 day .

Purchased Goji earphones (a brand part-owned by Dixons) from Dixons Travel Gatwick airport. Sadly, turned out to be faulty (loose connection) when I opened them up on the plane. After holiday, politely emailed customer services expecting quick resolution (see Dixons fake promise about 'Easy Return' below!). Instead, was faced with aggressive, rude customer service reps. EVENTUALLY... After an email chain where customer service pumped out copy-and-paste replies designed to 'dead end' customers into giving up, was told to 'return item to Gatwick airport' and they MAY "consider" (!) a replacement. WOW, so generous of you! What, so you want me to fly back to Gatwick airport just to return some headphones?! Er, no. Clearly unfair – and NOT what they say on their website (See fake Our Promise section entitled "Easy Returns"!). Offered to post them, was told 'No, because we can't verify your purchase because we don't have access to retail computer system – online online'. Told them I already verified the purchase in the very first (polite) email I sent! The rep - an aggressive, rude woman called Katum – simply ignored what I was saying. IN THE END... I asked for the name and address of the correct DSG entity so that I could take them to the small claims court in the UK (CCBC). Katum told me, "We are all the way in South Africa, there is no address we can give you." I said that was totally unfair and clearly not the way Dixons would want to treat customers with a complaint. After five further minutes on hold, I was again told "We cannot give you any address". ESSENTIALLY... the point of Dixons customer service is to frustrate customers with excuses such as 'no access to systems' and 'We are all the way in South Africa, so you need to fly back to Gatwick Airport to return a pair of headphones'. To expect people who buy from Dixons Travel Gatwick to return there in the event of a fault is clearly ludicrous and unfair! Dixons Travel, I look forward to seeing you in the small claims court. THIS IS THE GARBAGE DIXONS TRAVEL PUBLISH ON THEIR WEBSITE: "If your product develops a fault during the remaining guarantee period we’ll provide a prompt and professional resolution." – Sorry, but you need to REMOVE THAT CLAIM unless you're willing to at least try and live up to it!

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