DIYGADGET

I've ordered a few things from them in the past few years, and found the service acceptable. Things must have changed dramatically since the last order I made about a year ago. This time an item was missing from the package. I only bought 2 items, so that in itself was bad, but anyone can make a mistake. I contacted support via their website form. It took a day and a half for a response, but they did promise to ship out another one. I had also asked for express shipping since it was their mistake, and I had customers waiting, but they refused, saying it would cost $30. They did not provide tracking info. Sixteen days later I contacted them to ask if item was shipped, because I have not received it. It took two and a half days this time for a response. They said it may be delayed at customs, and it is out of their control. That's understandable. I asked for a tracking number. It took another 2 days for them to tell me that they didn't have one. Eight days after that, I received the item. It came broken. They put a fragile part in a bubble envelope, without any cardboard or box for support. I send yet another message. I have been waiting 2 days for a response, and nothing. I hope they resolve the issue, but next time I will just spend the extra money for original parts, and not the knockoffs they sell.

Decent quality adapters, received my order promptly as it was shipped within 24 hours.

Bought the CK3 with USB probe for my Liteon on May 9th. Received it on Friday (13th), considering the there is no shipping charge (free shipping), I'd say the shipping was very fast. Initially I had problems getting the key out of my liteon, so I contacted them via their support ticket site, I got answer within a couple hours, which was really good. The helped me to resolved the issue as I missed one import step (try need to be half open).

Anyhow, I am very happy with their service. If I need more adapters from them, I am sure I will buy from them again.

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