Airshoppen

3.1 / 5

Airshoppen

dk.airshoppen.com
10 Reviews
3.1 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.1 / 5

Trust Score

2.9

Reviews

1

Social

4

Featured

4.5

Technical

Is dk.airshoppen.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

10

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0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 6 authority websites mentions and 0 mentions in other websites

Based on 1035 reviews

Smart.Reviews

3.1

10 reviews

Trustpilot

4

1025 reviews

Dk.airshoppen.com Review

Kb taxfree i Airshoppen og spar op til 50 Vi har mere end 1200 internationale mrkevarer til Nordens billigste taxfree-priser - og vi leverer direkte til flysdet

Dk.airshoppen.com Customer Service Contacts

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Last update: Wed, Mar 9, 2022 3:35 AM

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Dk.airshoppen.com Reviews & Complaints (10)

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delivery

price 3 /5

quality

customer service 3 /5

on-time

The prices and service are fantastic, but they never pointed out that if I bought 8 litres of vodka and 1200 cigarettes and 1kg of tobacco, that it would ALL be taken from me as I walked through customs carrying the clear see through bags that they seal it up in? I have never brought anything back home before and I never knew that there were limits to what you can bring in.. Apparently, I could have been arrested for smuggling too? Everyone would say I should have known, but I never knew. I just wish they had told me about the limits before they sold it all to me? £350 down the drain :-( in reply to the reply, I did order by telephone and it was not mentioned. :(
2

3 years ago

review by Edward

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered duty cigarettes for my flight on 23 September the week before. Obviously prepaid for this. Thomas cook and airshoppen ceased to exist on the 23 September. Have the money back for the holiday but not the duty free. Anyone know where to go from here?
Owen
2

3 years ago

review by Owen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Prior to my daughter flight from America my daughter paid via the internet for 500g of golden Virginia at a cost of £75. When she received the tobacco on her flight she was given a credit note for £13 as the price of the tobacco was only £62. I chased this refund up on the29th of May to be told by the customer service operator that he had issued the refund and should be with me in a couple of days. It is now the 8th of June and the refund has not been put into my account. It seems to me that you want your money immediately but refunds take for ever. My daughter is Emma Bullivant and the flight was MT 2611 returning to the UK on the 5th of May, the order number was 202265. I am afraid that customer satisfaction with your company is abbsolutly at an all time low. Peter Green
1

3 years ago

review by peter green

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently travelled back to Manchester from Turkey with Thomas Cook. Like everyone else I purchased goods from Airshoppen for my return flight but failed to receive them. The money wasn't taken until Saturday 21st. I also travelled back on a Thomas Cook plane with Thomas Cook staff. I had paid for extra space seats and lost those as well as my goods.
2

3 years ago

review by Carl Whitfield

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Avoid unless you want money taken out of your account & kept for more than 1 month without getting anything for it. I ordered weeks in advance of our flight & then started to receive emails almost daily trying to coax me to make more purchases. I also put in an order for our homeward bound flight. On our outbound flight, goods were not delivered & crew informed me that they didn’t know or guarantee that the homeward bound goods would be available either. So on holiday, I’m emailing company & get a response that complaints take about 2 or 3 weeks. So far they have my money in their account for 3 weeks, add complaint procedure to that & it will be 2 months at least, meanwhile I have to purchase my goods somewhere else making my account balance less than I expected especially when you need it on holiday.
1

3 years ago

review by Joan Waid

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My Airshoppen order was not put on the plane, I was told by the stewardess, who was not particularly sympathetic, and simply said it was a separate company, and she could not refund any money, drop on-board prices to the Airshoppen price, indeed made no gesture at all to try to make amends for the problem. So I had to order the goods again, and pay the inflated price, with no refund at this stage.
I have been back 4 weeks tomorrow, and my complaint was registered the following day, but has still not been fully resolved yet.
I have spend a lot of time and energy on a problem that Thomas Cook created, a very disappointing service and response.
2

3 years ago

review by Chris Compton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Det er en super god idé at man kan købe 4 betal for 3 produkter
5

3 years ago

review by Ginette Plachta

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered duty free on outbound and return journey- received on outbound about 30 minutes before landing. Return journey 30 minutes before landing I asked about duty free to be told there was none on board no reason why and just given a card to contact them, if I hadn’t asked would they have told me? Of course they wouldn’t, if I had known I could have bought duty free in the airport. Will not use this service ever again as 1 item was a present.
1

3 years ago

review by emma cash

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Well 3 weeks have passed and no refund all I can do is keep warning people and I am sure another excuse will follow. Trust me I will keep going on every satisfaction web site until I get my refund you thief.
1

3 years ago

review by Paul Wilkinson

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We searched online and found that this business has an active Facebook page with 404 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 6 authority websites mentions and 0 mentions in other websites

Dk.airshoppen.com Review

Kb taxfree i Airshoppen og spar op til 50 Vi har mere end 1200 internationale mrkevarer til Nordens billigste taxfree-priser - og vi leverer direkte til flysdet

Dk.airshoppen.com Customer Service Contacts

No contact details for this company.

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