DPD Local

DPD is a scam!

I was moving overseas in January and flew to Edinburgh just to pack up my stuff from my flat. DPD local took 3 boxes of literally everything that I own and I was later told that because of Brexit, it couldn't have been delivered but they picked it up anyways. After this, my parcels got lost and I have been begging them for months to find them. Two of the boxes came back but the third remained lost. Now, in May, they told me the third box had been found but since the parcel was damaged, it got "disposed of", after me writing to them every week for 6 months!!! Now they never answer my emails and I still haven't received any money from my claim. They also made me prove the value of whatever I was sending, even though they had collected the insurance money beforehand without mentioning this "proof of value" requirement anywhere obvious. This box contained personal things that meant a lot to me that I couldn't bring on a plane.
DPD kept lying to me about what was going on with my parcel and that they will reach out to me but they never did! I also submitted a 100 page PDF with invoices for most of my things that I had purchased online but they returned it saying they need more supporting evidence. I had to reach out to support again via the live chat to have that changed. They keep telling me to be patient and that the claim will take time because "it's high value", yet they threw my stuff in the bin (or so they say), for whatever reason, knowing full-well that I am looking for it. It actually never left Scotland.

I've used them before and my parcel arrived broken with half the stuff missing and they didn't even allow me to make a claim.

Avoid at all costs!

Awful. This is a joke of a company. I am normally understanding of some failures and mistakes. I have never been so disappointed by a courier to this extent. I have lost all faith in their ability to deliver. They do not know yet, but they have lost a very big customer. Firstly they are hiding in a false shadow of being DPD. DPD local are owned by DPD. When you have a problem and you accidentally dial the customer care (which they provide) you will not get anything except be redirected to DPD local. DPD local only deal with everything online. So good luck speaking to a human. When you speak to someone on their online chat be prepared to be taunted. They lost my package and where impossible to get hold of, this was picked up by the driver and was lost within 24 hours of them picking up. It took 2 weeks for them to launch a search. They are not regulated by anything or anyone e.g. POSTRS, so their word is the last one, so good luck. DO NOT USE! I wish I could give them 0 points.

DPD collected my parcel on 23rd November. It stopped tracking there. I called customer service several times, who initially confirmed it "may be lost". I haven't had an update for 3 weeks. Any time I call they can't find the parcel number, reference or enquiry number on their system, which is their own number provided by them, funny enough. This shows just how organised they are. I go through an hour of a painstaking process for them to find the tracking on the system, just for them to let me know that they have no idea what has happened to the parcel.
They haven't owned up on it either. Parcel protection? It's a laugh. I haven't received any compensation yet. They seem to just let their customers wait until they have forgotten about their 300 pounds.
I cannot warn you enough of this company.
My enquiry number is DPD4609677

I am reading all these ridiculous reviews and as a customer I feel a sense of need to place a review to all these idiotic and irresponsible people on here including you DPD Firstly DPD is NOT deemed as one of the governments KEY WORKERS this company delivers NON ESSENTIAL items from the likes of ASOS M&S (NOT FOOD) PRETTY LITTLE THING M&M SPORTS ETC ALL OF WHICH IS COMPLETELY NON ESSENTIAL. THEY ARE NOT IN THE SAME CATEGORY AS THE SUPERMARKETS WHICH WE OBVIOUSLY ALL NEED A serious note to DPD content.zip domains domains.tar.gz domains.zip -grams-chaussee-berlin-10115 latest.zip mc-root -osteopathy-covent-garden reviewsio_urls systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -tehran- wordpress START FOLLOWING THE GOVERNMENT GUIDELINES AND PUT THE NHS AND YOUR WORKFORCE FIRST BEFORE YOU COST LIVES Then a note to all the imbeciles and idiotic people posting reviews DO YOU SERIOUSLY EXPECT THE DRIVET TO PUT THEIR LIVES AT RISK JUST TO DELIVER YOU AN OUTFIT OR OTHER NON ESSENTIAL ITEM HAVE YOU ACTUALLY LISTENED TO THE NEWS ABOUT NOT LEAVING THE HOUSE UNLESS NECESSARY AND SOCIAL DISTANCING???? DPD SERIOUSLY SHUT YOUR DOORS STOP PUTTING PEOFIT BEFORE THE LIVES OF THE UK WHEN YOU ARE NOT DELIVERING ESSENTIAL ITEMS

I didn't realise DPD local online is just posing as DPD. I wanted to use DPD as they are a reputable big company and now I've been scammed by DPD local online! They lost my next day delivery and decided after I've complained for 5 weeks to offer me a fraction of what my parcel is worth. I wish I knew they wasn't DPD, my son is 11 months old now and missed out on a month of his soft play equipment. 1 star, it's not possible to rate any lower.

I was suppose to receive a parcel on saturated, waited whole day, nothing arrived. Then I was told it was delivered somewhere in Peterborough by mistake and my parcel should be delivered on Monday.....then Tuesday.....then Wednesday.....I had a text message saying it’ll be here today between 1 and 2. No deliver. They’re 5 days late on a next day delivery, for which I had to pay extra

I wish I could give them zero stars. Absolutely appalled. I paid for next day delivery to have some baked goods sent to a customer so that they would get them as fresh as possible. The parcel was delayed and the guarantee said it would be delivered by the close of business on 3rd June. It did not get delivered until 5th June. When I rang DPD Local on the 4th, they told me it was because the parcel was misdirected. That is NOT my problem. They then claimed that I did not purchase guaranteed next day delivery. They have misleading information on their website and do this to charge you more for a substandard service. The baked goods were not fresh, so not only have I wasted product, I'm out of pocket for the product and the delivery. To add insult to injury, the box was battered when it got to my customer. They claim that food is on the prohibited list but they have added ridiculous items to the list that have catch all terms like 'fragile items', ‘clothes’, ‘documents’ etc to absolve themselves of any responsibility. I had to beg for them to give me a refund and even then they refunded me a tiny portion as a 'goodwill'. Even with that, they said they would add it to my prepay account as if I would ever risk using DPD Local again. I put my foot down and asked for the refund to the account I used to pay for it (Paypal) and eventually they agreed. All that hassle for practically zero payoff. If you are a small business, DO NOT USE DPD. Especially if you are new and still trying to build up a loyal customer base. This will harm your business.

My most recent experience... After many bad experiences this one will be my last. We contacted customer services multiple times over the course of 2 days as the driver kept going to the wrong location. After 2 failed deliveries (driver went to a completely different postcode to the one on the shipping label), I contacted customer support to make a complaint and escalate. DPD said they would not escalate as it wasn't an issue, I could never continue working with a company with such little regard for its customers and no willingness to identify mistakes made and improve.

Never ever use this company for transporting goods!!! How difficult is to move something from Wales to England? This company, damaged my parcel and then destroyed it! They only refunded the transportation costs, I lost £25.00! You can never talk with a real person, it's only live chat on-line, if your lucky! I pointed out 4 areas of concern, they weren't a bit interested to look into them. This company needs exposing to the government and for it to loose it's operating licence! I rated this the worst company I have ever had the miss pleasure to use in my life!

Failed to deliver a next day delivery parcel. Asked for it back after the parcel sitting at the depot for 1 week and ended up with a damaged parcel. Don't bother to complain, their answer will be " it's not the driver's fault, they are pushed for time."

WARNING: DO NOT TAKE INSURANCE. it is a total scam. After the item is sent hey will contact you and direct you to a prohibited items list. The list contains every item you could possibly send. It even states that documents are a prohibited item. Watches, cameras, clothing, clocks, personal belongings!, posters, shoes, stamps. Really the list is endless and covers pretty much anything you might be sending. It is a total scam. I have contacted the ombudsman and I ask all of you who have been cheated to do the same.

If I could give them no stars, I would. Awful customer service, can only talk to people online. Although they have a number on their website, it is for DPD and there seems to be no communication between DPD and DPD local. DPD local lost a package of mine that I insured for £500 over two months ago and I have still received no refund. All of the documentation has been sent, yet they are still asking for more (just the same stuff again). Completely ridiculous and unacceptable.

I used to opt for DPD as a preference but now I actively avoid companies who use them. 2 parcels last week, both containing close to £200 of goods. I updated my safe place as I was at work. First parcel - notified on app that it was delivered to my safe place, I checked the photo and it was in fact on my door step in plain view so I had to leave work to drive home and rectify. I notified DPD who just don’t care. Second parcel - this time I was notified that it had been handed to recipient and there was a close up photo on a piece of cardboard. Odd really as I was 10 miles away. This was 1pm. Checked my CCTV and once again it’s on the door step not in my safe place. I called DPD who assured my the driver was going to return to resolve, I’ve heard this lie many times and never has the driver returned. Sure enough 4 hours later it’s still there. I called again this time to be told I’m not DPDs customer so speak to the company I ordered from as they are DPDs customer. At 7pm I got home and retrieved the parcel myself, 3 days later still no sign of the returning driver. The very minimum expectation from a courier is that they deliver your goods as requested but this service is awful, if drivers are not going to use the safe place notifications then it shouldn’t be an option, and DPD themselves couldn’t care less. They will just lie to you to get you off the phone with zero consequence.

Extremely bad customer service - stay away from them!!!!! I had my parcel booked to be collected. They sent me an email with their one-hour collection window fro Friday. I arranged my colleague to be there at my address to assist the collection during the 1 hour window. My colleague was there on time. Suddenly I received another email saying - "Sorry you were unavailable." They simply took my door picture and left. No effort was made to get the parcel collected. Called immediately the customer service - they advised me that they can rearrange it to collect on Monday. It was a very urgent collection, about which I already informed to my customer. I though if that can be collected only on Friday would be great! I thought, if I escalate, it may be quicker. I made a complain. I got a an email from the complains department - "my colleague will be in touch with you to get this done." Not heard anything from anyone, and no collection on Friday. My customer was not happy. In my "sorry you were unavailable" emailI there was an option to "Rearrange Date". But when clicked, there was no option do that. I then called the same customer service number on Sunday, the representative said we can't do anything, you need to call the local department. I then called the local department, the call was answered, but without knowing the details, they put me through to another department even though the another department was closed. I again called the local department back again in numerous times immediately after my first call, they never answered my calls.

What a joke of a delivery driver! He turns up, looks in the back of the van, gets back in his van, looks me in the eye and updates the order to "sorry we missed you" with a picture uploaded of a blank screen. Only way to talk to someone about the order is their online chat who are also useless

2 "Lost Packages" I work with DPD Local for years, and so far never had a single issue. However within one month, I gost 2 lost packages, which one of them is still being "investigated" (which we know how it´s gonna to end). I send a package (DPD4198325) with 4Kg(!!!!), big size, easy to identify as is full of red tape, from London UK to Portugal. After some time of being in the deposit, I´ve asked them what was the reason of the delay and it started the red flag. They said that weren´t sure where it was or even if it left UK (wow). The package was sent without insurance and package value was marked with £250. However I missed to count some of the items which Value was worth it of £600. I´m not even counting the fustration/desperation it caused me, the ammount of work and customers I´ve lost from it. The loss of loosing that package is priceless. After almost 2 months of headaches and lost time contacting them, they said that the package was "lost". They request all the invoices of the content, with dates and receipient, and all the items were the same type (which obviously I couldn´t fake). After few time they said that they could only refund £50 (which if they knew this in advance, why asking for all the invoices of items, making me search and print everything to provide the "standard" refund? Is a fact I could select insurance, but 3 things made me not selecting it, - I was working with them for years without any problems (I used to use insurance before) - The terms & conditions of the insurance almost don´t cover anything, even personal belongings?? It seems insurance was only made to cover themselves - I assumed they were a reliable company. The people I spoke with were all nice to speak with, but none will help you out in nothing, make no mistake! I even got someone saying "you should select the protection when booking", that is correct, which I answered "you may be right, but I didn´t select "disappear package" option either". I can see now from other user feedbacks that this is a common practice, which makes me wonder that working there must be a dream job making disappear non insured packages and even receiving a salary in the end of the month. For them, as a company, it´s better to lose a regular customer throwing him a £50 bone, then stoping to make disappear packages. I hope this experience will get to you that is thinking to use this company "magic tricks services". I´m genuinely thinking to apply to work there, as it´s amazing to be rewarded monthly making packages vanishing without consequences. My last hope is that the second package will not get the same result as this one, but as I can see from other experiences, this one will end in a Circus Show also.

Driver in Nelson Lancashire. Nicest, polite, well spoken, just best parcel delivery person ever.

One parcel delayed 2/3 weeks last year Another lost this year ☹️ Not recommended!

Worst delivery service ever, lost my parcel almost a month ago now, and they still are saying they are looking for it. 0 stars, worst service ever.

I accept that it is possible for courier companies to lose packages but reading these reviews of DPDLocal, I am surprised they manage to make any deliveries. I booked my parcel and left it at the drop off shop where it was scanned in and collected by the courier. So far so good and all showing on the tracking site but that was the last time my parcel was seen. For over a month, I battled with agents via online chat to try and get some information about the parcel being continually told they will let me know in 1-2 working days (nothing), then 5-7 working days (nothing). They even told me they requested information from the courier who collected the parcel but after 21 days, the courier provided them with no information. I know what that suggests to me. I then discover Sinead Croke, Director of Customer Experience, who invites you contact her if you are unhappy. Don’t waste your time with Ms Crook as she will ignore your emails, will pass you to her minions and they will bounce you from pillar to post in the hope of wearing you down. You really get an insight to this company when you start to query these people. The way they deal with their customers is disgusting. Having given me no information whatsoever about my parcel, they finally said it was lost and I needed to submit a claim. At this point, they announced it was nothing to do with them but Parcels2Go who I had never heard of. They insisted this is who my contract was with and I needed to deal with them via online chat. How strange when they gave me a link to the DPDLocal chat service and I’m back dealing with the same useless people. It’s difficult to know where DPD Local, Parcels2Go and the red DPD start or end as they are so intertwined, and their agents will deny they are linked to the other companies. The one thing they have in common is the elusive Ms Crook who appears on all three companies promising miserably to make things right. Hopefully you find these reviews before booking unlike me who foolishly trusted them with my valuables.