BMW Mini Specialists Bridgend Cardiff Swansea South Wales BMW Mini

As review below AVOID at all costs , my X5 went in for slightly notchy steering , after a £2000 payment my car was undriveable within 15 miles . As of yesterday it went in for an independent inspection .. Some of the problems highlighted are . Front suspenion not fitted correctlly , lower cover panels missing , bolts missing from subframe , bolts missing from front driveshaft, bolts missing from transfer box , incorrect bolts fitted randomly, subfame has been cut with grinder, no oil in differential leading to catastrophic failure and the list continues .. I notice a review has been removed because of a vendetta ? I think not !! . I was lucky to have got home, the next victim may not be so lucky. Am I not on your database Claire ?? I have emails , text messages and recorded telephone conversations to the contrary . I cannot understand how garages are not regulated . My grand children travel in this car and for that reason alone I hold you in the utmost contempt. Regardless to say a civil action will now follow and hopefully so will a criminal one.

Had service here last year too and couldnt fault them, this year however... Car booked in for service at 1330 they read off any errors there and then nice touch. Hear nothing for 3 hours try messaging and calling and given that online it states it shuts at 1700 I made my way back up at 1635. I was told that the car was still on the ramp thinking that it would be 30 minutes or so. 70 minutes after getting back to the waiting I get the car back 1815. thinking that everything would've been updated correctly I checked on the way home get a message on the iDrive saying service overdue when I got the service done 4000 miles early. Rang multiple times no answer sent messages on Facebook which they left on the read status and failed to reply to.
The following morning from 930-10 I was ringing as they should've contacted me first thing given that they messed up. Very rude on the phone and made it out that they were doing me a favour coming in later that day to get it fixed when it was them that caused this fault. Yes the fault got rectified however the length of time the tone on the phones and the fact it was given back to me with the iDrive updated incorrectly leaves me with a sour taste in my mouth especially taking another hour out of my day to get it sorted on the Saturday.

Yes I had initial confusion with the pricing that they were giving me before they try to reply with that but this was cleared up and I paid for brake fluid and a minor oil service.

Update after Response from Dragon:
I was told the service would take 1.5 hour therefore me leaving it there for 2.5 should've been ample time. All "THREE" of these Services that I asked for were done 4100 miles early therefore, were not DUE at all I was getting them done early. When a message saying it was overdue was shown you can understand my concern should the technician not have checked this before returning the car.
The Facebook message I sent was at 1601 replied to as I turned back up and not "instantly" as stated by Dragon it was 25 minutes after at 1626.
I contacted them at 957 after calling 12 times on the one number.
Dragon did not ring me at 1030 on the Saturday they rang me at 11:11 stating they were open for a short while, like anyone can drop anything and rush there this was meant to be completed the first time correctly. I would've been more sympathetic about the situation if I was updated more regularly instead of being told its "still on the ramp" and its "just having its brakes bled".
How if they started work on my car at shortly after 2pm did i get the car back at 1810 ? four hours for an oil change and brake fluid change !!
If your advisor was on the phone how come the line still rings ? It would give you a busy tone.
All of my timings can be backed up by screenshots of my call log and messenger for them to say these false timings/timelines is disgusting. REVIEW updated to a more appropriate 1 STAR.

Third update:
For those interested dragon have updated their reply several times changing their words to portray me in a bad manner. I have added my updates as separate sections unlike themselves. The facetious comments regarding picking up a spanner just show the unprofessionalism.

Saved me over £2000 on a quote from Sytner to repair my M3. It was truly different to see a garage that just does BMW vehicles. I've tried other so called specialists but found they were anything but specialists. Having a chat with Damien reassured me that the garage knows all there is to know about BMWs. I was given a tour of the facilities including the rolling road and electronics labs, both of which were impressive, the fabrication area and tooling was amazing. The range of tools and skills is like no other garage I've seen in the area and more like what you see from the states on the discovery channel.

I went in with a f11 520d handbrake failure after botched brake replacement elsewhere. The problems were fixed quickly and at a fair price. Many of the customers leaving reviews appear to have had the same experience as me. These guys more than know their BMW stuff, particularly with advanced diagnostics and reprogramming. I never expected a new car, just diagnosis and repair of the fault I presented and thats what I got. I did notice some of the reviews appear to be people expecting a silk purse from a cows ear.. others complaining of faulty parts diagnosed that weren’t the (actual) straw that broke the camels back when their car finally broke down. Having owned my own garage I know this situation only too well, often there will be multiple parts failures on older cars that could do with replacing, that’s what happens, they wear out. As for half the nuts and bolts missing, I’ve seen this too. Other garages have worked on it, a bit of diy, often not even the part of the car you’re looking at. I’m glad I went with my instinct, good service and I would go back. Cheers Dragon.

Dragon Auto is the best garage I have ever dealt with - they recently serviced my 1980s BMW 6 Series. They were superb in dealing with a recurring problem on the car, persevering until the problem was solved. They've also been very helpful when my 8 Series needed attention. Highly recommended.

Visited the bridgend branch today for a wheel alignment and was told to be here at 08.30, so car could be on the ramp at 09.00. Explained I was a waiting customer which was fine

I turned up with only one person on site, and waited half hour for the receptionist to arrive at 09.15 with no apologies. I then waited another 15 minutes until she asked me do they have your keys.....
The car was taken at 09.30 and has not been brought back and is now 12.15pm.The receptionist when trying to seek updates was very offensive and un apologetic. As for the work carried out cannot comment but as for customer service NON EXISTENT!!!! Will certainly not be coming back, and would like the curtousy of a reply as to why you think this level service of service is acceptable. Ps waiting facilities are freezing, no toilets on offer, overall poorest customer experience I have ever received!!!!!!

My car has been here on 3 occasions now and it has been a pleasant experience every time, even when my car was of the road Claire arranged for it to be picked up and have an MOT saving me alot of hassle, fast and friendly service and I would recommend dragon autos to anyone.

I called dragon auto works on a friday as they were recommended to me,and i explained the problem with the car,it was booked in for the following tuesday and was told a courtesy car would be available and job would take 2/3 days,true to their word had a call on thursday morning to say my car was ready for collection,excellent communication from start to finish ,would highly recommend this company to others.

I have a BMW 320 which is need transmission service, the gears were jerky and harsh after long years of driving it. I contacted the Dragon auto team and they did an excellent job with fluid change. Now the car run very smooth the gears absloutely changing perfectly on time.

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