Dreams Living

UNDER NO CIRCUMSTANCES ORDER FROM THIS COMPANY THROUGH GROUPON OR LIVING SOCIAL ETC AS DESPITE PROMISING A 5 DAY DELIVERY - I AM STILL WAITING FOR THE DELIVERY OF MY BED THAT WAS DUE ON THE 12TH DECEMBER (I ORDERED IT AT THE BEGINNING OF DECEMBER) AND DESPITE VARIOUS EMAILS TO THE COMPANY ALL IM GETTING IS LIE UPON LIE THAT ITS NOT THEIR FAULT BUT THE DELIVERY COMPANY AND THEY BASICALLY WILL NOT STEP IN AND RESOLVE THE ISSUE!!

MY SON HAS NOW BEEN SLEEPING ON THE FLOOR SINCE THE 12TH DECEMBER AS WE GAVE HIS BED AWAY WHEN WE WERE ADVISED THAT THE BED WOULD BE DELIVERED THE SAME DAY AND THEREFORE I AM MORE THAN ANGRY!!!

I bought a parasol off wowcher I was emailed by them on Tuesday19th May to say I would receive delivery on Thursday 21st May... I rang... I emailed and I called again on the phone for 15 minutes each time then asked to leave a message I have done twice. No call back no email appalling service I assume they will blame the coronavirus !

Steer clear of this business I wish I had read the reviews on Trustpilot ????

I purchased an 8 seater Yakoe Monaco rattan sofa set and a rain cover off Pigsback on 30th March.
Never received it so I got in touch via Pigsback to see where it was. Initially someone called Keo just kept copying the same response that it will be chased up and they will get back...which they never did.
Unfortunately this is the point that I came across Trust Pilot reviews and my heart sank.
I had to resort to contacting their other company, Furniture Maxi via Instagram as they seemed to be good at getting back to queries.
They did put me in touch with someone called Zoe that was, at the time, very helpful and I seemed slightly hopeful.
Keo basically lied and said that my furniture was on the way and Zoe was upfront and told me that it actually wasn’t in stock, they were waiting delivery and it would be out the following week.
Also, when it did come in stock my raincover wasn’t so she asked if I was happy to wait 2 weeks on that...I was more than happy to because I was trusting everything else was on the way.
I was told about the fire, however I know that I purchased my stuff after the incident so I was sold something that didn’t even exist.
Anyway...yet again my item didn’t turn up. I asked Zoe what was going on as I hadn’t heard from their courier Countrywide.
She sent me tracking but I had to email someone instead of just checking online.
When Countrywide finally got back they told me that tracking number isn’t belonging to something they have.
I emailed them back and found out that Dreams Living had requested for the deliveries to be taken back to them and Dreams Living still have the freight.
Obviously this panicked me and when I emailed Zoe she was out of office.
I then emailed Sherry and Kurt as directed by Zoe’s auto reply asking what was going on.
Sherry finally got back and after explaining what I had experienced so far she basically confirmed that they don’t use Countrywide at the moment as a courier and they are awaiting other arrangements.
LITERALLY that was it. Nobody informed me of this I had to find it out myself.
I asked when can I expect this to be sorted and of course I’ve heard nothing and now it’s the weekend, rolling the issue over to another week.
How annoying knowing it was on it’s way and got taken back to the warehouse?! I paid for delivery so how can there be no courier?
Not far off 2 months I have been waiting on this. I’ve been very reasonable to wait as long as I have and didn’t request a refund I was happy to see if it would arrive when it came in stock.
However this weekend I have sourced another furniture set and unfortunately I’ll be getting the ball rolling for a refund first thing Monday morning.
Absolute disgrace. I’m just gutted I read trust pilot so late. I just thought they would be a reliable company as they were on Pigsback.
So over €600 almost down the drain...now I’m dreading the refund process but I have had enough.
Don’t use them there is similar stock from reliable companies use them instead.
****UPDATE****
Just to let other customers that are in the same boat know that a refund process isn’t that stressful.
I already have my refund back...Dreams Living aren’t to thank for that still to this day they are ignoring me. So don’t wait around just get on to your bank for a charge back.
Pigsback eventually allowed the refund anyway.
Also funny thing was after refund was authorised I had an email explaining the fire again and apologising. They told me Palletways has now been sercured as the new courier and had already left the Thursday before...no tracking number.
I called Palletways myself and they told me I was the 3rd person to call and see if they had my order...they had nobodies order because DL was lying yet again.
SO glad to be rid of this company. I have told Pigsback not to use them as apparently they do review companies and remove them if they are bad. Let’s hope other voucher sites follow suit!

Excellent... Ordered furniture on Sunday via wowcher (large rattan set) and it was estimated 10 days. Was delivered by tuffnel delivery service 5 days later! Excellent!

This company also sells under the name furniture maxi, I place an order over a month ago, I’ve called emailed so many times, they have £760 of my money, I cancelled this order as the customer service and the reviews are like nothing I seen before, they just totally ignore you, my bank is dealing with this now, please void this company and furniture maxi they are the same company scammers that take you’re money and deliver damage and broke items , void void

Only 1 star as can’t give zero!

No customer service
No contact
No sofa

Avoid at all costs.

Ordered radiator covers from living social on Tuesday and arrived today Friday I live in Dublin so so happy with them and delivery was so quick

Absolutely terrible service damaged goods never delivered & can’t get though to them on the phone, their email address is non existent £700 of my money they took finally managed to get hold of wowcher & having a refund after 7 days of trying ! This company is a joke ! It’s a 0 star from me

Where to start with this company, basically we warned if you order from this company two things are likely to happen:

1). You may be lucky and receive you're items (probably late and with a 12 hour delivery window) and receive no/little communications - when you unpack it you may have no damage and therefore be happy with the product (at least initially - though overtime I'm dubious of quality).

or...

2). If like the many posters like me you have any sort of issues e.g. damage, missing parts, general level of quality then expect a whole world of pain dealing with the non-existent customer services who you will have to spend on hours on hold ringing and pleading with and then when you do have a deliveries/collections booked they won't turn up wasting your time in an endless cycle of despair.

I like many order a rattan Yakoe cube set from Wowcher - it was supposed to arrive 29th May, I rang repeatedly for a prior week to confirm delivery and was getting worried and thought about contacting my credit card company when 2 days before I finally got through only to be told my delivery would be 6th June.

This day arrived and to be fair it arrived on that day, alarm bells should have started going off when even the delivery driver was having a moan about how bad Dreams Living are, they are employed by a sister company Roadeeze who use agency staff.

When I unpacked the items the frame of the couch was crushed (send photographs to Dreams by email) and the table leg was faulty. Arranged a collection or broken couch and damaged table leg - first attempt didnt turn up, on second occasion turned up with couch and no replacement table leg - delivery driver shows internal correspondence from the warehouse repeatedly asking for the leg. Oh and the replacement couch box had a cigarette butt in the bottom - nice.

Further calls to dreams and demanded compensation, offered £10, and insult escalated to managed offered £29.99 (which I had to chase for weeks for) - the table leg was then sent out by Yodel. They sent the courier out with no warning so that was missed and then the courier immediately attempted delivery the following day (before I could even call them!) - If I didn't make this delivery it would stay at their warehouse 30 miles from my home, so I had to return home from work to receive this - to be fair Yodel have an up to the minute tracking service.

Opened the box for the table leg and found that it appeared to have been squashed by a forklift truck (no damage to box though), again email photographs, lots of chasing and another missed delivery (no communications) - by this point I'd spent something like 20 hours on hold/speaking to Dreams Living (most on hold) - only twice did they ever call me.

I requested further compensation and this was denied - stating they only give this once! Don't think that approach is consistent with the Consume Rights Act.

During this time I'd had the rattan sat in the garden for about 5 weeks and one Saturday morning I noticed that the rattan weave beneath the glass screen had split (must have contracted under the heat) and the rest of it was very brittle. I'd also found that I was continually having to re-weave bits of rattan that would pop out and look frayed.

The whole quality in my opinion is rubbish, therefore I sent photographs and raised this to a manager stating that I would be getting a section 25 or charge back through my credit card company.

Dreams to be fair didn't dispute this but ask that I return all this fully boxed (luckily I still had the boxes squash at the side of my house and it hadn't rained too much), so I was able to rebuild these.

The collection (on a Sunday came and went) due to the issues experienced I even called on Friday (as Customer Services don't work weekend). I called now furious and as I'd also been liaising with my back a credit card charge back could now be issued.

Dreams stated that they would collect this on Wednesday and this actually happened though the delivery driver told me this was only added to his round that afternoon and he barely had room to fit my items on the van (at one point he thought he'd had to leave one box) in the end he managed to squeeze in my items with the shutter door bowing out and his trolley on the passenger seat.

I enquired what all the other goods were as this was now 6:45pm and he was returning to Birmingham - and he advised me that this was all the returns - Yes and entire van full of returns from customers just like me.

I see Dreams Living heaving advertised on Wowcher national deals and as a result I've had to unsubscribe from that mailing as I just don't want to even think about this company ever again.

I suspect if this company fails they'll be back under another name - I think beneath the hood they are a cheap Chinese import/export company with minimum customer service - they advertise at high prices e.g. my set was £999 on their site, and then discount by 50% on wowcher or groupon etc. and seem to rely on trading in volume and apathy of customers to just accept inferior products to make a margin.

You have been warned, in the end I went to Argos and bought another rattan cube - this to be fair isn't as comfortable and there was a missing part (which Argos sorted immediately) - but at least I know this set will last about 5 years, alternatively go to your local garden centre when they are doing a clearance and I'm sure you could do better than this lot.

Well I received the 8 piece rattan furniture on the day it was promised after submitting my WoWcher and buying the set from Dream. The quality of the furniture is very poor - cheap and nasty is the only way to describe it. I paid in excess of £500 for a set of furniture which is worth less than half of that. I feel that I have been ‘hoodwinked’ coz it was advertised as being reduced from over £1,200.00. It took me over 3 hours to put the flat pack together. I had to use my own drill to align some of the holes in the metal frame and also I had to glue parts of the rattan which were frayed. Big mistake buying on line without seeing the product first. Think they prey on people expecting a bargain. I would advise people not to buy this inferior product.

My partner purchased some rattan furniture through Wowcher and then we read the most awful reviews (from both Dreams Living and Wowcher) which completely terrified us that he'd just thrown his money away. However the process wasn't as bad as we feared. First of all, when you redeem your voucher you are given a ball-park delivery date from Wowcher. We received absolutely no confirmation from Dreams Living that they'd received our order or that the delivery date was correct but I stayed in just in case. Delivery date (Tuesday 23rd April) came and went, more bad reviews were read and my partner then decided we should just cancel the order and get his money back. So, as he’d bought using his credit card, he started the process through the bank the same day. The following day (Wed) I emailed Wowcher with no great expectation that they would do anything about it, just to let them know that we had decided to cancel the order. I did it through the online chat system. The woman I spoke to said she'd email Dreams Living, telling them of our wish to cancel and copy me in on the email, which she did. Heard nothing from Dreams Living straight away but I wasn't expecting to. On Friday, I just happened to have the day off as I was organising a family party at the weekend, between trips to the supermarket LUCKILY I had popped home to discover a lorry outside my house with the furniture in! He had been ringing my mobile but I'd missed it. I’d had no email, text, nothing to say they would be delivering on that Friday. Usually I would have been at work. The delivery guy was really really nice and helpful - I have no idea which company he worked for. So, after talking to my partner we decided to accept the delivery, see what the quality of the furniture was like and go from there. The furniture was actually fine. Yes, it's not the most expensive or top quality but we were pleasantly surprised, especially after reading the reviews - everything was present and correct and apart from a tiny piece of damaged rattan which was about the size of a 10p, everything was in excellent condition. So Wowcher's part in this saga was good, they communicated with the merchant when we had a problem so I cannot complain that they didn't help. The only problem we had was with communication from Dreams Living because there was none! *** After receiving the order on Friday I checked my emails and Dreams Living had responded on Thursday afternoon to the Wowcher communication about us wanting to cancel so I let them know it had arrived and did complain about their lack of communication. They did apologise. Fair enough but not great!

Bought a 4 drawer 1 door cabinet for the bathroom via Living Social it came very quick and looked great until I discovered I had been given 4 extra sides instead of 4 backs for the drawers, So emailed them and he email keeps bouncing back contacted Living Social but still waiting

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