3.9 / 5
Trust Score
4.4
Reviews
1
Social
5
Featured
4.5
Technical
Is driverguardian.co.uk legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
18
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites
Based on 908 reviews
Smart.Reviews
3.9
18 reviews
Mamma
5
100 reviews
Trustpilot
4.8
790 reviews
Driverguardian.co.uk Review
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Last update: Mon, Aug 22, 2022 2:40 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
First off: in the small print you will note that legal assistance for the small claims court – where most claims end up - is limited to £500. That should buy you 2-3 hours of a solicitor's time, at current rates of approx £200 per hour. IF that is, you can persuade Driver Guardian to take on your case. (On that note, I'd be delighed to hear from anyone who HAS successfully persuaded Driver Guardian, or specifically, its underwriter Co-Plus, to do so.)
I sought legal assistance from Driver Guardian after my car was damaged in an IMO automated car wash. The person who took down the details of my claim was extremely helpful and led me to believe that they would get on the case immediately. I eventually received a letter from Co-Plus, the underwriter of the Driver Guardian policy, declining to pursue my claim as it 'has less han 50% chance of success in the small claims court'.
One of the reasons it cited for this was 'the lack of independent witnesses' – a little hard to come by in an automated car wash. I then spent over six months locked in a war of correspondence with Co-Plus and Driver Guardian, tryng to persuade them to honour the policy and pursue the third party for damages on my behalf. It refused.
Since Driver Guardian declined to deliver on the legal assistance I was expecting, I suggested it make a payment of £500 so that I could pursue the third party in the small claims court myself. It declined.
Driver Guardian's 'help' consisted of suggesting that I get a second estimate for the work to my car – a pointless, diversionary tactic since they weren't going to pursue the third party to pay for it – and offered to advise on this. The representative then sent an email complaining that I failed to respond to his offer of help.
Sorry, Driver Guardian but this was not the kind of 'help' I was looking for from you, or expecting when I took out this policy. The clue is in the name. Motor. Legal. Expenses. Not advice on the cost of the work to my car or an offer to contact the car wash operator informally. (A somewhat disingenuous suggestion since you were fully aware that he'd failed to respond to countless emails, phone calls and correspondence from his own public liability insurer, who agreed with me that that they considered him liable, but couldn't pay out on his policy as he'd ignored all communication.)
Driver Guardian asks [below] 'how it could have dealt with my problem differently'.
Answer: by providing legal assistance to pursue the third party.
Postscript: Since writing this review Driver Guardian has, in addition to its reply below – which is inaccurate and mendacious* – sent me a threatening email ordering me to take this review down or they will pursue me for libel. People considering taking out this policy might wish to draw their own conclusions from that.
The company also violated GDPR by referring to me by my name in its response (which, after I complained to TrustPilot was removed). Again, draw your own conclusions about the manner in which this company operates.
[*Some of the inaccuracies and mistruths in the original response from Driver Guardian were removed after I threatened legal action of my own.]
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I found the internet site very easy to navigate round and found that the price of a great service not expensive ???? thumbs up for a great job ????
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I cannot say how good their response will be in the event of an accident, and I hope I will never have to use their services.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Carried out an assessment and a few tests and told me what the fault was and needed garage work, he got it started so I could take it to garage 5 mins away.
Top service, very friendly and do exactly what they say they will do, when other breakdown companies call and postpone you for hours.
Highly recommended.
Dal
Daventry
Northamptonshire
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Carry out and renewal package received very good.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We where offered an emergent driver as it wasn’t clear I was going to be able to drive, didn’t need it in the end but nice to know that was an option as my wife can’t drive our vehicle.
Very please all round.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites
Driverguardian.co.uk Review
No description for this company.
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3 years ago
review by Aron heath
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)