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3.9 / 5

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3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.2

Reviews

3

Social

5

Featured

5

Technical

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15

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Dulux.co.uk Review

Disover a wide range of paints services and ideas at duluxcouk to help you add a splash of colour to your home Shop today and find your perfect shade

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Last update: Wed, Mar 9, 2022 3:36 AM

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Dulux.co.uk Reviews & Complaints (15)

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delivery

price 3 /5

quality 3 /5

customer service 3.7 /5

on-time

Well after 52 years of building and decorating, I can honestly say that today I tried to use the worst paint in all those years! I brought 2.5lts of Dulux Easycare matt for walls and ceilings, for a feature wall in the kitchen of my own home. I attempted a 1.2m X 2.3m wall to the left of the chimney breast. As usual cut in all round first and already had reservations of the paint, does not flow and pulls. then came the disaster with the roller the paint was picking up the cutting in and even picking up on the area I was rolling. Had to finish this small wall as best I could!
I am so pleased this happened at my own home and not on a job! What an embarrassment that would have been! The paint is not fit for purpose even for experienced tradesman, so not belittling DIY'ers but stay well away from this one. I will be returning the remaining 2lts to B&Q hopefully for a full refund because at £22 it's not cheap!
2

3 years ago

review by Keith Appleyard

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

PLEASE DO NOT BUY THIS PAINT MY HUSBAND IS A PROFESSIONAL DECORATOR OVER 30 YEARS HE HAS PAINTED THE HALL WAY 4 TIMES NOW???????? ITS GOT ROLLER/BRUSHES MARKS & STREAKS EVERYWHERE ALL CHALKEY WHEN ITS DRYS!!!!! AND ITS NOT WHITE BRILLIANT WHITE ITS LIKE CREAM ???????????? I BOUGHT 4 10LITRES TUBS WAIST OF TIME & MONEY ????????????DULUX IS RUBBISH!!!! NEVER WILL I BUY FROM DULUX THEY REALLY NEED TO TAKE IT OFF THE SHELVES ASAP!!!!! MY POOR HUSBAND THOU HE WAS DOING SOMETHING WRONG HE WAISTED HIS TIME & MONEY EFFORT ITS ACTUALLY THE PAINT FROM DULUX VERY CHEAP PRODUCT PLEASE AVOID!!!???????????????? IM FRUSTRATED DISAPPOINTED & BLOODY ANGRY ???????????????????????? I THOUGHT DULUX WAS THE BEST NEVER EVER WILL I BUY ANYTHING FROM THEM I WILL USE DIFFERENT COMPANY PRODUCTS FOR PAINT ????????????????????????????
2

3 years ago

review by Royel afshar-mehr

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Never ever have I experienced the issues with Dulux Silk I have faced over the past four days. I’m a Narcoleptic so energy does not come easy. At the end of today, What is the fourth day I realised, I need more paint. The walls were previously Magnolia, four days, five coats,15l and £40 later I can still see the cream beneath. The room is approx 12sqm, I’m outraged. I got a Dulux satin here which I think I need to return. I’m defo going to invest in an alternative brand For the final coat. I’m exhausted and I don’t think I have the energy to finish the job. A massive waste of time and money. Fix up Dulux, this is not deluxe paint.
2

3 years ago

review by ashlei19

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We bought 2x 2.5L of Easycare paint to decorate the nursery, thinking it might help in future if marks need to washed off. When I moved in 5 years ago, I painted the whole house in Dulux paint. I don’t know if Dulux has since gone downhill or if it was the easycare range, but even after 3 coats, steaks are viable. The paint doesn’t go on well and it’s taken half a day to paint one wall! I would not recommend!
2

3 years ago

review by marie

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So following my previous review regarding the dulux brilliant white paint, I was contacted by Joanne from dulux, and was given a refund and some vouchers, and Joanne was very professional she was very apologetic, it was nice that she took the time to contact me to put things right, instead of being left to get on with it.
Thank you Joanna
5

3 years ago

review by Julie Keyes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought dulux easy are washable and tough Egyptian cotton matt 5ltr to paint kitchen,absolutely terrible paint to thick to cover rolling and does not allow cutting in without pulling off in clumps, now on 3rd attempt to cover all walls and cutting in, would not recommend this paint
1

3 years ago

review by Kala _Does _It 1010101

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Just wanted to say a big thankyou to dulux ,I brought dulux( easycare first time ) and wasn't very happy and sent a review, may I say thay were amazing, fully REFUND also a voucher for 5lts free next time many thanks didn't expect that .many thanks D edmunds .
5

3 years ago

review by Lily Edmund

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Covering power so poor it don't even deserve one star
66 years age always repaint the house rooms, trying to repaint a similar colour, no joy, alternative brand just great, 5 litres of paint to the recycle center and it was expensive ??
Don't buy a Dulux Product.

After your reply which suggests to get in touch to resolve the problem, just have to laugh, Dulux have no idea how much prep goes into a paint job, the room has to be decommissioned completely cleared and all fittings removed,the solution is to never buy a Dulux Product again, Dulux up your game and stop trying to sell very substandard paint through normal retail outlets (trade must be a different story as you would not last a day in the competition)
Do not buy Dulux through retail

New Info

In fact Dulux have screwed Trade as well RIP DULUX
1

3 years ago

review by fred barker

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order for paint at the begining of april, obviously expected a delayed shipment due to this and that but I had heard nothing via email for a while so I chased my paint with customer service, explained to the guy I had already called about it he gave me a reference and advised me I'd be called back. Unfortunately no call and no paint another two weeks had past, I call Dulux again get through to Marius who swifty sorted my problem out and got my paint to me the next day! I'm happy I finally got my paint but this is not down to the Dulux order system, if it wasn't for Marius and his great customer service I would still be sat here waiting for it. So I'm not best impressed with the Dulux website but Marius Husaru was 5 star! he could of easily fobbed me off again like the past two service agents but Marius actually sorted my problem there and then. He was polite and helpful and I don't think you can ask for more in a representative!
5

3 years ago

review by James

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

in June 2020 purchased paint from Dulux trade center Wimbledon. Despite them selling Dulux trade paints at higher prices, that any other retailer chain (Brewers, Screwfix, etc.). Staff members on site are rather arrogant, as is the manager. Bought Vinyl Matt "white mist", but 2x 5L tins (out of 3 purchased) were probably old stock - inferior quality! Tins inside partly corroded as well as lids. paint had lots of dry pieces inside. Nightmare to work with and waste of my time as busy tradesman.
On Saturday 13/06 around 2PM I'we called customer service.
...For 43 minutes I was listening "Your call is important to us, please wait ...", until call was disconnected !!!
I've been using Dulux products for years, but my recent experience was shockingly bad.
1

3 years ago

review by Jay JBL Multi Trade

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Dulux Pure Brilliant White is a garbage, Doesn't cover the walls, paint stay on the brush/roller waste of time painting with this piece of ..... Very disappointed and angry I wastes so much time and 7,5l paint to have slightly white walls. I need to buy different brand now. DO NOT BUY DULUX IT'S NOW WHAT IT USE TO BE. You will waste time and effort and you will be mad after seeing you painting walls without any effect.
2

3 years ago

review by Łukasz Nowicki

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Hi All
I bought a 10L TUB of Dulux pure brilliant white matt emulsion a few days ago. I wanted to freshen up already white walls.
I mixed the paint really well and applied the 1st coat. When applying it looked cream, however i know the colour changes once fully dried. The day after i checked and it was still cream. I again mixed the paint for as long as i could. I applied a second coat and still the same...Cream ! :(
I have emailed Dulux but no reply as yet. This cost me £22 from B& Q and now i looks like i will have to get another brand to try to make this white. It looks even worse now i have glossed the skirting boards, which have come out great. But the walls are awful !
2

3 years ago

review by Mrs Harrison

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Put grey Matt emulsion on brand new lining paper that had been left to dry for over a week.thought this would be an easy job and would cover with one coat.how wrong I was.could hardly apply paint,it would not spread and dried as quickly as I was applying it.left it overnight and it was a complete disaster,patchy from top to bottom.applied yet another coat ,but this time it was more patchy than the first coat! Now had to purchase another tin and was hoping for third time lucky.no such luck,it just gets worse the more times I repaint the walls.at my wit's end,wasted over a week trying to sort these walls out and don't know what the solution will be.do not buy Dulux,you will waste your money and time
1

3 years ago

review by Debbie Walker

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Update 5th June 2020 - Excellent customer service by Dulux who called me to discuss the circumstances and provide a number of resolutions. Thank you for responding and dealing with the matter so quickly.

Bought the Dulux Magic Pure Brilliant White Emulsion paint to freshen up our ceilings and our bedroom. The ceilings were great and the paint done the job, however, when we painted our bedroom wall the paint has dried in grey in large sections which has left our walls needing completely repainted. Disappointed and frustrated doesn’t even cover it. Always used dulux paint but don’t think I will ever use this particular one again.
2

3 years ago

review by Debbie Gow

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 6771484 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Dulux.co.uk Review

Disover a wide range of paints services and ideas at duluxcouk to help you add a splash of colour to your home Shop today and find your perfect shade

Dulux.co.uk Customer Service Contacts

No contact details for this company.

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