2.9 / 5
Trust Score
2
Reviews
1
Social
5
Featured
4.5
Technical
Is dutyfreedepot.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
33
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 383 reviews
Smart.Reviews
2.9
33 reviews
Knoji
4.2
8 reviews
Mamma
3
5 reviews
Trustpilot
1.7
337 reviews
Dutyfreedepot.com Review
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Last update: Wed, Mar 9, 2022 12:34 AM
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
After making a few attempts via "the Complaint Page" I am still waiting on 2 shipments from the beginning of April... Below you will see the correspondence between "complaint page and me".
Can you please RE-SHIP these 2 ...and if I do receive the 2 originals I WILL Pay for them...I know you see I have been a customer for many years.
Thank you,
THEIR RESPONSE ::May 25, 2020 How many more times are you going to ignore our emails telling you YOUR ORDERS WERE RESENT? They WERE, so please wait. Allow the time. We will not answer your emails anymore until some time passes.
Sorry Duty Free but this was the only e-mail that I have received from you. I'm still hoping you do right, thank you
P.S. been waiting since 4/5/20
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Tracking Number: LX273299833IL
Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019.
Status
In-Transit
April 29, 2019 at 7:00 pm
Processed Through Facility
ISC NEW YORK NY(USPS)
In-Transit
Tracking History
April 29, 2019, 7:00 pm
Processed Through Facility
ISC NEW YORK NY(USPS)
Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019.
Origin Post is Preparing Shipment
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Last order was placed 4/01/18
It is now 6/23/18 and still haven’t received my order
They blame USPS but refuse to give me an actual ship date or tracking number
Stay clear everyone, right now they are not even returning my emails
I finally received my order 3+ months later this happened after I went to this trustpilot site
I am going to try an order again and will amend my rating IF I get my order in a reasonable amount of time
Wish me luck
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Cannot get response from "support" This is a very bad sign. Stay away!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Thankyou so much
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
For customs reasons i've got to reject the parcels (to be returned to Dutyfreedepot) and get refund.That was our agreement.
I asked my post office for the package to be returned to sender and they answered me this:
'In order for a postal item to be returned to its sender, it is necessary to make an express statement that he accepts to receive it. This is certified either by a relevant indication placed in advance on the postal item's Cover Letter or by subsequent receipt (Form CN17) via the postal service of the country of origin''
The issue with Dutyfreedepot is that they refused to send this form.As a result i can't reject the parcels and return them to get refund.I lost 800$...Liars,thiefs and scammers.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I initially found Duty Free while I was still in the U.S. Air Force deployed to Qatar in January of 2014 where they did not sell cigarettes on base and did not have Newport brand off base and your company saved the day. Ordered multiple times while there and would normally receive my products within 14-15 days due to the fact I was overseas and the products came from overseas to the APO port in N.Y. State and then shipped to Qatar on military aircraft. 14-15 days was faster than I would have though it would take. Thank you again!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
have reshipped 3 times I still don't have my order & it's August!!
They have had my $277.22 since April
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Order Number:404195...I don't like to talk bad about companies....i don't see the point....maybe we can get this straightened out?
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Dutyfreedepot.com Review
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Third shipment sent on March 29th and received on April 6th.
3 years ago
review by Jeff
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)