3.7 / 5
Trust Score
3.4
Reviews
2
Social
5
Featured
4.5
Technical
Is dvor.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
20
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 3446 reviews
Smart.Reviews
3.7
20 reviews
Knoji
4
41 reviews
Mamma
4
100 reviews
Trustpilot
4.2
3285 reviews
Dvor.com Review
Dvor - Your Destination for Exclusive Deals! Dvor is the members-only store featuring exclusive deals on the gear you want and need.
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Last update: Wed, Mar 9, 2022 1:39 AM
If you don't mind being lied to, having shipping times unmet, delayed, not getting through to an agent, getting an agent who knows nothing or lies, being put on hold, returning merchandise and not getting a refund unless you call them, (which happened to me on a previous order). then dvor might be for you. Or if you just like terrible customer service and getting frustrated and annoyed, dvor might be for you. But its not for me!!
UPDATE: My order #19317482 placed on May 21. This is not unusual customer service from Dvor I placed an order on March 31st and you couldn't ship these items in a reasonable time either. YOUR CUSTOMER SERVICE SUCKS! JUST LOOK AT ANY OF THE REVIEW SITES -- OUT OF 36 REVIEWS ON RESELLER RATINGS, YOU HAVE A 1 STAR AVERAGE OUT OF 5 STARS.
YOU CAN'T GET MUCH WORSE THAN THIS, THEY DON'T ALLOW ZERO STARS.
#delivery(1/5) #refund(1/5) #customer service(1/5)
On Dec 15th I was told the order had been sent to the warehouse for fulfillment and would be shipped out that day or the next, and I would be sent a tracking #. On Dec 19th I still hadn't received a tracking #, and contacted customer service again. This time I was told the order had actually been shipped directly from the manufacturer and they were waiting on the manufacturer to give them the tracking # which they would then forward on to me.
10 days passed and I still didn't get a tracking #. So Dec 29th I contacted Dvor customer service again. This time I was told the order WAS NOT shipped from the manufacturer, and was still waiting to be fulfilled by the warehouse. They had no idea why the order had not been shipped yet or why I was told by the previous representative that it was shipped directly from the manufacturer. So at best they dropped the ball multiple times and have no idea what is going on with the order, and at worst they downright lied about the status and who/when/how the order was being fulfilled.
I have the chat transcripts to document everything mentioned above, although not sure what good it will do. Each interaction with the representative is "we're really sorry but this time it's taken care of" yet nothing actually happens. I am going to give it a few more days to see if they are able to ship the order before cancelling and seeking a full refund. Either way, I certainly will not be buying from them again.
UPDATE: It is now Jan 06 and I still have no update on the order. Shortly after the last contact on Dec 29 Dvor emailed me with another "Sorry we're looking into it" and offered a $10 credit (which is basically worthless since I don't plan on buying anything there again). Even worse, they have the exact same item posted back up for sale, and obviously have no way of fulfilling orders for this item in a reasonable timeframe. Absolutely terrible business practices, downgrading rating to 1 star.
#refund(3/5) #customer service(3/5)
#price(3/5) #refund(3/5) #customer service(3/5)
Most important, everything that I have ordered has been in it's original factory packaging and in perfect condition. And the brands that they offer are really top shelf.
#refund(3/5)
#price(3/5)
The only complaints I have with DVOR is their shipping is a bit expensive, especially when the item you are buying is less than say $100 or so, which is a lot of items they sell, I find I can usually get those items cheaper elsewhere once you add 10 bucks for shipping. My only other complaint is that yes, you may find a decent deal on something, but sometimes they won't ship the item for several weeks, if you look close enough it will usually tell you when they expect to ship it, but I have purchased items thinking I would have them in a few days only to find out they won't ship for several weeks. All that said, I think DVOR is a great company(basically optics planet), not everything they have is a good deal, but occasionally you will find a better deal here than you will find anywhere else.
#delivery(3/5) #price(3/5) #refund(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Dvor.com Review
Dvor - Your Destination for Exclusive Deals! Dvor is the members-only store featuring exclusive deals on the gear you want and need.
Dvor.com Customer Service Contacts
No contact details for this company.
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I cannot understand why they list items that are not in stock, back ordered, or otherwise not avaialable.
2 years ago
review by Kenneth Licker