DynaSpy

I ordered a hidden spy camera from Dynaspy on Wednesday Dec.21 and received it before Christmas!! I will be buying more spy gear soon.

I ordered my item on the 14th of November and it still in the processing stage as of the 29th of November. No status email stating a problem.

Dynaspy has been good in the past, but this order has been one of the worst experiences I have had in a long time. Ordered on June 5th, credit card charged on June 6th. Called them on June 18th to check on order and was told it had shipped out on June 15th. Postal Service received electronic pick-up request on June 19th. Called again on June 22nd and was told "he will look around for it" and call me back in an hour. No call. It is now June 26th and the USPS site still says the package has not been picked up.

06/26/12
Update: US Postal service had lost the package during shipping. Can you imagine that a Government run facility could actually mess something up? ;) All is well with the World again. Dynaspy shipped my package via UPS. United Parcel Service has NEVER lost a package on me. Thank you Dynaspy for your understanding and quick response once the problem was figured out. Yes ... I WILL do business with Dynaspy again.

Dynaspy service was quick, product was received with in two days. The on person hidden camera is great. The only problem is the written instructions were written in literal translated English which made no sense at all. I learned to operate the camera through trial and error. But again, the camera works as advertised once I taught myself.

Placed order in Oct. 2013 have yet to receive although they debited my account for the purchase. Unable to reach by phone, no promised return call.very dissatisfied, feel I was ripped off...intend to report to states consumer protection division.

The owner is the nicest and greatest customer service representative. He changed my shipping options with no extra charge, included a memory card as bonus, this is the store to purchase this type of products.

Thank you.

I recently purchased a product that I had an issue with. The customer service department worked with me to make it right. Dynaspy's customer service is one of the best I have encountered in many years.

In the first place, do not believe any of the 5 star "reviews" that you see for Dynaspy. Those are surely family and friends of the owners, posing as customers. It would be impossible to have a 5 star experience with a company like Dynaspy.

Where do I begin? Dynaspy is a drop-shipper of cut-rate, Chinese merchandise. If you know how drop-shipping works, then you know that means that NOTHING at Dynaspy is ever really "in-stock". Once you place an order with Dynaspy, they order it from China. Of course, according to their website, everything is always "in stock". I waited 2 months and14 days for a camera that was supposedly "in stock". After a month of waiting, I called them and talked to "Cara" (the woman who handles everything for the company). She admitted that the item was never in stock to begin with and that they had to "order it". For the entire 2 months and 14 days that I waited, the item continued to say "in stock" on their website--as do all of their items. That is part of their scam.

It gets better. The camera that I got was advertised as having a 1280x960 resolution. In reality, it had a resolution of 480x640. This is like telling someone that they are buying a Cadillac and then sending them a Hugo instead. The camera was completely unusable under any conditions. The same crappy camera that they sent me was widely available (and still is) on eBay for $8.95. The high resolution one that they were supposed to send me costs $70-90 with legitimate retailers. So you can see that the resolution makes all the difference in the pricing. I paid Dynaspy $69 for, what was supposed to be, a 1280x960 resolution camera. I knew about the $8.95 cameras on eBay before ordering with Dynaspy. I could have easily gotten of those instead, but I wanted to high resolution one that Dynaspy supposedly had.

I let them know my grievances in a calm and respectful manner. I could have easily called and told them know that they are nothing more than a Mom&Pop drop-shipper with a fancy website, that they claim that everything is in stock to lure customers, and that they purposely misrepresent their products and that they should all be up on charges. But I went the polite, but firm, route. I told them I was sending the camera back and wanted a refund. About two weeks later I received am email from Cara, telling me that I would receive a refund. Get this...Cara decided to lecture me in the email, saying that Dynaspy is breaking their "no refund" policy just for me and that they were "sorry that I didn't like the product", but they would not break the policy again. Of course, all she was trying to do was cover Dynaspy (from a legal standpoint) by making it look like I simply didn't like the product. This had nothing to do with my "liking" or "not liking" the camera. It had to do with Dynaspy purposely misrepresenting an item, in order to sell it.

I could easily, and successfully, file against them with the FTC, BBB and others, and may still do so. I have never encountered such a rogue company, and I have been online for close to 20 years. Here is hoping that they never get even one more customer.

Purchased a camera for $437 it took 20 days to receive it, It didn’t work and now they want me to pay shipping back. They also charge a 15% restocking fee. I am in the process of shipping it back. I was under a time deadline when I ordered this item and they couldn’t even tell me when I would receive a working one.

I have not received anydevice yet and it has been 20 days.....I called left a voicemail no return call and no package.

have not received product as of 12/19

I have been seeking a reliable, trustworthy merchant for my security purchases and selected Dynaspy. I now know I made a wise choice. I received prompt service. I needed a lot of technical assistance, Dynaspy exceeded my expectations. I found myself well advised as well as offered an excellent selection of the best products at the best price available. Delivery is prompt! Dynaspy is my choice for professional goods and services.

The directions that came with the camera are badly written by someone whose first language is not English. The instructions say something about a CD accompanying the product but there was no CD included with my package. I have not had a chance to contact customer service to get help. Not sure I can figure out how to use the camera with the current instructions.

Order No: 69554 and Date: 07-18-2012
THE ITEM I ORDER HAS A BAD RESOLUTION AND THE RECORDING IS DAMAGE, I HAVE SEND EMAILS AND CALL SEVERAL TIMES IN ORDER TO GET AN RMA AND NO RESPONCE. I GUEST THEY WAITING FOR THE 30 DAY RETURN POLICY TO EXPIRE.NEVER AGAIN, THEY SUCK

I placed an order for a couple car cameras they had them listed that you only had to pay shipping on the items like they were running a promo- my order went through they charged my credit card then I get an email(computer generated) saying my order has been successfully I email and ask why then the owner of the company proceeds to tell me that people like me were ruining the economy. Don't shop at this place the pull bait and switch.

We searched online and found that this business has an active Facebook page with 87 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.