earthbreak.com

I have waited 2 days and still no response from the company to resolve the account / subscription problems I encountered with my initial enrollment. They’ve taken my money, but I have no subscription. I am now concerned this company is a scam.

Unfortunately waited to open the first box until we already had 3 of them on the table and now have 4. The remaining 3 may never be opened. I don't get the high reviews. You get a letter, a few (cool and high quality!) trinkets, and some card that you supposedly can use to access a website. I don't get how they can even call this a game. There was no game or mystery or story to the box. Just a letter about someone who went missing with no real clues or instructions on what you are even supposed to do.

I'm glad others liked it but I will never buy one of these kind of boxes again. Was really looking forward to something interesting to do with my wife.

After the initial 5 month subscription ran out, I noticed a pending charge for another 5 month subscription. I tried to hunt down any sort of way to cancel with this company. I was unable to find any published method so I reached out to their chat line on Jan 6 and Jan 9. The Jan 6 was responded to on the 16th. The 9th was responded to on the 20th. In the meantime, I filed a dispute with my credit card company. The company responded to my credit card claiming I never contacted them to cancel my subscription. If you must get involved with this service, make sure to document the cancellation information and put a note on your calendar. Their business model appears to require them to make it difficult to cancel. They should spend more money increasing customer service which they could get by saving money from the people that are tasked with spending hours writing deceptive responses to credit card disputes.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.