east2eden.co.uk

Only gave 1 star as unable to give NONE. Appalling customer service. How can you trust a company who are happy to sever ties an item on their website that they"no longer stock" confirm your order of this by email, take your money via PayPal and then send you a completely different item, all without letting you know. And continue to post it on website for several days after. No cooperation at all with regards to collection of wrong goods/refund.

These people have no idea what Customer Service actually entails. All I wanted was a simple nut and bolt, missing from one of their products, all I received was grief. I will now avoid at all costs and recommend my friends also avoid them.

very poor customer service. purchased two items, both arrived smashed due to them being sent in only a single layer plastic bag despite them being large brittle items. they then had assured me they had already sent two more replacement items only to then begin sending me sarcastic responses and then saying they had lied and hadn't sent any items and that i would have to post the items back to them for a refund. avoid this unprofessional and disgusting shop. unless you want to be made to feel like you should be treated like scum for having the audacity to want an item undamaged as listed. they do not act in a reasonable or professional manner at all. gives small businesses such a bad name when usually its the large firms that treat their customers like dirt, guess east2eden is bucking that trend and bringing poor service back to the small shops.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found this business on Pinterest, which could indicate that it uses Pins to help people find more information on products they're looking to buy. Pinterest is also a great tool for networking with customers and finding/sharing inspiration.