eir

3.9 / 5

eir

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.2

Reviews

3

Social

5

Featured

5

Technical

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  • Facebook account found with large audience
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  • We found several negative reviews about this site
  • Instagram account found but audience is small
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Reviews Analysis

34

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0

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NON VALIDATED REVIEWS

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Trust score (5/5)

moldcell.md

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Trust score (5/5)

АКАДО Телеком - один из лидеров рейтинга лучших интернет-провайдеров Москвы Мы предлагаем вам услуги установки и подключения интернета по адресу цифрового телевидения и IP телефонии в Москве

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Trust score (5/5)

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Eir.ie Review

Unlimited broadband mobile TV deals on Irelands Gigabit Fibre network Great value bundles from just 2999 a month Lets make possible

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Last update: Tue, Sep 7, 2021 3:04 AM

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Eir.ie Reviews & Complaints (34)

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price 3 /5

customer service 1 /5

The switch over from our previous supplier was unbelievably difficult and cause unnecessary delay because eir had requested the broadband but not the line from my previous supplier. Only after my intervention and following advice from the previous supplier did eir eventually recognise what they needed to do to remedy the situation. Both the broadband and the mobile service is boarding on not being fit for purpose. When we were sold the service we were told we had 4g in our area. On the contrary it is onlyy by the grace of God that we are able to make a call in or around our house. There is often no signal, Calls are regularly disconnected, and the sound is often distorted even when we stand in a place where we first thought we had a signal. The broadband is also unbelievably useless for this 21st century. It is slow and unreliable. I reported the problem to eir before Christmas and only after threatening to cancel the contract did they put me through to an engineer. He told me that we should get 9MB download speed. When I tested it I was barely getting 7MB. He told me that an Engineer would come to our house within a few working days, but to date nobody from eir had visited, called or emailed regarding this issue. Given the above I believe I am justified in calling my experience with eir extremely poor. Patrick Hamilton 19/1/2017
1

1 year ago

review by Customer

As this survey is dated 1-11-17, regards purchase etc., at that time, I will use this survey in relation to recent enquires to EIR, about changing existing phone bundle, to a more realistic phone package. So on 13- 8-18 when speaking to EIR operator Chelsea, and she understood, that my existing phone bundle, was not suitable for the use I was making of it, she changed existing phone bundle, to a new Off Peak Bundle, covering Landline - Mobile Phone. In doing so, this in turn reduced my phone bill at that time, of which I am appreciative and thankful for that. I would like EIR to know how helpful and interested, Chelsea showed in doing something about improving, what was a totally inadequate phone bundle I had, and how expensive it was costing. It did not make any sense or value in any way whatsoever, which I had been on, for quite some time, not knowing, that this could be changed and improved. When Chelsea realised this, she was able to change from where I was to a new phone bundle, and if I had not rang EIR, I would have been left on a totally unsuitable expensive phone bundle, that I have been on for quite some time, that there was completely no need for, which could have been changed long before now, instead of I ringing and enquiring, to know is there anything can be done, to make this phone bundle - phone bill, more realistic and proper value, for the way I was using it. Again I say well done to Chelsea, in making the improvement to this, and I wish her well in her career with EIR, of which I am sure with her skills and determination, Chelsea will go from strength to strength, in every opportunity that will present itself, of which, she will find the solutions. I say well done to you Chelsea, and good luck and thank you. ------ On 16-8-18, when I had to ring EIR in connection about accessing voice-mail etc., the operator Barbara, from Brazil, a most helpful, courteous person, explained very simply to me how to do this as it had been some time since I had used this facility. It was purely by accident, I happen to mention, that I had only been talking to EIR recently, in relation of phone bundle etc., that Barbara immediately took complete control of my now existing phone bundle, and turned that in a totally new direction, of which I was just mystified, that this was possible ! But this is what this amazing girl Barbara did, of which I am more than thankful. Barbara was now able to create, I believe a Rolling Contract, covering landline - mobile phone, now at a further reduction to a phone bill, that I have tried everything down through the years to rectify, but Barbara certainly took major steps in correcting that, and again I say thank you to Barbara, for her Trojan work in doing this, and committed determination to improve, in any way, that was possible to do this. Barbara is a remarkable girl, of which EIR, should be so proud of her talents, skills, determination, and confidence in dealing with any situation, that is no problem to her. I say well done Barbara, and I wish you every success in your career, with EIR. Well done Barbara and Thank YOU again. Thank You.
4

1 year ago

review by Customer

The company and customer service from hell. I cannot emphasise enough how bad they are. Your bringing major trouble on yourself dealing with them. I was switching to them, waited 3 weeks to get it done but to no avail. They just haven't a clue what's going on. I had to cancel in the end and switch back to my original provider Sky. Was on the phone for 2 hours each day trying to get it done, gave up in the end. A pure nightmare how they can treat customer. Don't touch with a barge pole.
1

1 year ago

review by Noel Walsh

#customer service(1/5)

The worst company of all. Please can someone tell about your experience with your first bill, was it extremely high? I got in touch with eir sellers, chose a plan and I bought it. The value agreed for the first bill was €100 (total). But my first bill arrived and it cost 219€ (I WAS SHOCKED) I did call them, one hour on hold, and then finally I spoke to somebody and the person explained to me, that is normal (trick their customers) and it happens with everybody about their first bill, they charge extra fees, etc. I was super disappointed and had no option. I cannot cancel/change company because I have a contract until August / 2021. But it was the biggest disrespect I have ever experienced, coming from such a big, and popular company in Ireland. Very disappointed.
1

1 year ago

review by Jess

Your customer care is non-existant! No follow-up to complaints regarding our erratic in fact almost non existant wi-fi most of the time. However on 3rd Feb. last when I spoke with a Neal McGrane he agreed to allow us a discount of 60.00 euro on our internet account.I emailed details of payments made on 3rd Feb total 151.35euro,being 64.59euro for A/c No;ca0080980625,& 86-76euro for A/c No.27085433. Living in hope this email goes signal erratic all day to-day,no signal ystd.5th.Please send maintenance person to check our signal
1

1 year ago

review by Customer

I upgraded my package to fibre broadband with what i was told was the ability to reach a minimum of 22 m.b.The engineer was very good. everything seemed super but I see when the line was tested that i am only receiving max 15.m.b. Despite several phone calls to everyone- being passed from one section to another and back again I am now informed that there is a "block" on the line which restricts me in getting the minimum 22mb. Apparently they say it depends on the distance one is from the exchange! I have also been told that my land line can reach up to 34.m.b. I am approx 500 metres from the exchange so i cannot see what or where the problem is. My last phone call to you was on 22nd Jan they told me that a technican had called that week but I never saw one? They also said that a member of staff would contact me but i am still awaiting that call. This is very bad service and i think i have no option left now but to contact my local radio station to highlight it. I need to get this sorted immediately. I await your reply. Con Nolan 086 3519043 Land line 094 9371265
3

1 year ago

review by Deleted User

You never texted me to inform me the work had completed When I rung last Thursday you said because I didn't ring in 10 days that the order had now ceased though you could re-provide it the next day I rang up on Saturday from Ardara numerous times,got cut off once,was promised twice a ring back These never happened I am now back in the North deeply dissatisfied I hope to have an engineer out on Thursday the 2nd of feb Perhaps you should be ringing me in the North now for all the hassle on 00447713834214 ASAP seeing that we have been waiting from July last year Rgds Dr Andy Kinch-O'Kane
3

1 year ago

review by Deleted User

RE ACCOUNT:CA0083602640 FRANK MC ELHILL( RIP 16/9/16) Sent copy of death cert to you on 23/10/16.Still receiving bills .Very Poor
3

1 year ago

review by Deleted User

Shortly after starting my contract or line was cut/ replaced by a line which carried less strength than old 1,since then it takes sometimes 15/n20 mns. To connect ridiculous no improvement in site. Will have to review my contract ??!!
3

1 year ago

review by Deleted User

I have no internet yesterday evening or today. Very very very unhappy with service. I often have no service.
3

1 year ago

review by Deleted User

On receiving a new smart phone i called into Eir store on Patrick st Cork and asked the female assistant to please transfer the sim card to which she replied "we dont do that".later i visited Harvey Norman Kinsale rd and met a very obliging female assistant who was more than willing to help me and when i offered to pay for the service there was no charge.no marks for Eir.???
3

1 year ago

review by Deleted User

theman that called was very nice i hsd a question for him and as i was asking himhe told me he had it done for me and then showed me how to use it his work was very tidy diddnt even no he had drilled hole tidyed it all up himself then had quick coffee wit me while he was showing how to purchase movies 10/10 now quisten for you i got bill off ye today i only got c set up yesterday i cant pay that bill before feb th5 ring me if that problem remember i only set up yesterday after been told if i signed up online id b set up before christmas 21 to be purcise i moved from sky for double chargen me and going in earlyfor money i get bank charged for that i hope its not a problem i like ur set up and ye culd throw movies in for kids for and stress iv gone through them calls were recored i wasnt going to set up unless it was before xmas kids ya no he told me 21 dec when i rang a girl told me they suldnt tell me the costmer that he suldnt hav but i beleived in a irish company keeping to there word looking forward to hearing backk stacee sheradin acc31115804 lives in tullamore 191 church
4

1 year ago

review by Deleted User

I base my experience of Eir on the service that I have had with Eir over the last 18 months. On several occasions I have communicated this to Eir.
3

1 year ago

review by Deleted User

i got a new modem as my old modem was out of date i now have better and faster connection which is great.
3

1 year ago

review by Deleted User

I would like to familiarise myself better with my mobile. Where do I look it up in my IPad?
4

1 year ago

review by Deleted User

I have signed up for a 45 euro payment for broadband yet my bill has been 73 euro with no correspondence from eircom as to why this is so high I have no access to the internet in the bedrooms as the service is so bad yet people in our area say fiberoptic is on our street and I would clearly love to change to another server but I am tied into a 18 month contract which is like a prison sentence I have sent an email asking them to explain why my bill is over the 45 I agreed when signing up but of course no reply!!!
3

1 year ago

review by Deleted User

I ordered broadband to be installed in the summer of 2016. I was informed that a new line would need to be installed from the cross-roads. Contractors visited the house and noted that a pole would need to be erected outside the house. This would require a larger crew. I was then told the work could not be completed until January 2017. In January 2017 I received a call informing me that installation had been scheduled for March 2017. No guarantee that it will happen in March. The job is clearly inconvenient and therefore not a priority to EIR.
3

1 year ago

review by Deleted User

unfortunately I would only give a good at the moment because it took a few weeks for them to come back to me to regards to 3 emails I sent re my bill higher than expected. They got back to me this week with a resolution so I am happy again with Eir. thank you
4

1 year ago

review by Deleted User

Ive had no internet all through Christmas an still been charged, my direct debit never comes out when its meant too so i miss my last payment an now im been charged €10 by the bank an 18.60 by eir for a missed payment its a joke not one bit happy wit this service!!!
3

1 year ago

review by Deleted User

Broadband is crap TV keeps on freezing and my modem burned out just before Xmas no TV it's a disaster of a company
3

1 year ago

review by Deleted User

Eir.ie Review

Unlimited broadband mobile TV deals on Irelands Gigabit Fibre network Great value bundles from just 2999 a month Lets make possible

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