4.1 / 5
Trust Score
4
Reviews
3
Social
5
Featured
4.5
Technical
Is energyhelpline.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Linkedin account found with large audience
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
13
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 4041 reviews
Smart.Reviews
4.1
13 reviews
Trustpilot
4.7
4028 reviews
Energyhelpline.com Review
Save up to pound461 on gas amp electricity for your home Compare ALL UK suppliers including internet standard and fixed tariffs Switch in minutes energyhelpline is one of the UK39s leading gas and electricity price comparison services
Energyhelpline.com Customer Service Contacts
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Last update: Wed, Mar 9, 2022 2:18 AM
Just waiting to hear from E.ON
My Father was contacted by energyhelpline and they switched him to a new provider, anybody that speaks to my Father for more than 20 seconds would realise that he is a vulnerable person. In the last 2 years he has changed providers at least 5 times based on these nuisance callers, it is time consuming, unnecessary and highly frustrating.
I complained to Energyhelpline about this and after listening to the transcript they upheld my complaint, in my opinion however, it was not escalated to a high enough level to prevent it happening again. I tried to get this escalated beyond a 'customer services' operative but was met with obstructive behaviour to the point that when attempting to obtain contact details for a senior member of staff I was lied to and given fictitious first names only without a direct email address to take my complaint further.
This was only the beginning of the issue, I decided to take my complaint to 'OFGEM' the regulation authority. They claim to be 'fully accredited to the confidence code' it turns out that this is just 'spin' as they are not a member of OFGEM and judging by my upheld complaint, do not adhere to their code of conduct.
Try as I might I have been unsuccessful in escalating this complaint due to the aforementioned obstructive behaviour which means in effect they are a law unto themselves and totally unregulated, my next step is to contact Which and WatchDog, Take note Mark Todd.
19-05-2020 UPDATE I have now had a reply from Energyhelpline.com regarding my Trustpilot review, and the response is astonishing. The main focus of my complaint was that I was frustrated that I had resistance to escalating it beyond a customer services operative and Energyhelplines reply? Please contact our customer services team if I want to pursue my complaint further, the arrogance is unbelievable
Thank you very much.
from MR William Courty
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Energyhelpline.com Review
Save up to pound461 on gas amp electricity for your home Compare ALL UK suppliers including internet standard and fixed tariffs Switch in minutes energyhelpline is one of the UK39s leading gas and electricity price comparison services
Energyhelpline.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by Miss Louise Ruane