4.2 / 5
Trust Score
3.8
Reviews
5
Social
5
Featured
3.5
Technical
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3
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 8 authority websites mentions and 0 mentions in other websites
Based on 1462 reviews
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1458 reviews
Epubli.de Review
Buch drucken und binden zu gnstigen Preisen und in Top-Qualitt Auf Wunsch knnen Sie Ihr Buch kostenlos verffentlichen
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Last update: Wed, Mar 9, 2022 12:38 AM
I am an author in the USA. My question do you have a website for your company that is also in English
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 8 authority websites mentions and 0 mentions in other websites
Epubli.de Review
Buch drucken und binden zu gnstigen Preisen und in Top-Qualitt Auf Wunsch knnen Sie Ihr Buch kostenlos verffentlichen
Epubli.de Customer Service Contacts
No contact details for this company.
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I remember selected the A5 print size, but when I called to inquire the service desk stated that because I had not uploaded the novel in A5 format, the fault was with me.
Perhaps it is the German-English translation, but the only instruction on their website is, “We will automatically scale your documents to the desired format.” I assumed it was just that – automatic. Scaled. To desired format. Am I wrong in my interpretation? I don’t understand how epubli can take that sentence and insist that the ‘real’ meaning behind it is, “upload the file in the size that you want.”
When I asked for an exchange (I offered to send the A4 books back and obtaining my desired size, A5), or a refund, I was met with a resounding “NO!”
The ironic thing is that I have an A4 printer and binder not only at home but also in my office. I could have easily saved £70 and done it myself.
I was disillusioned at epubli’s unhelpful nature, at their condescending manner and their complete and utter delusion that a “No refunds, no exchanges, nothing not even if we made a mistake” Policy will work in a competitive market such as printing.
To be fair on epubli, they seem to be doing well in Germany. However, if you are based in a different country (I ordered my books from the UK) I would strongly suggest avoiding them. Heaven forbid you send a large and expensive order through them, they stuff it up then refuse to help you, as they did me.
Pick another printing company, there are plenty around.
3 years ago
review by Sarah Smith
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)