equifax.com

In 2017 Equifax managed to disclose private data including social security numbers of more than 100 million people. After that I placed a security freeze. I was given a number that I was supposed to use to manage the freeze. In 2020 I tried to lift my freeze, but when I try to log into their my.equifax.com website it tells me I cannot access my account, and should call a number. When you call the number a tape tells you to use my.equifax.com. After several attempts of navigating through the phone system (typical endpoint is that taped: 'Thank you for your all, goodbye!') I was able to reach the part where you can talk with an agent after 1h waiting time in a loop. The agent told me that the number I was given couldn't be used any more and wanted to ask questions instead like when was the last time I requested my credit report. I never noted that down, because I was never told at those instances that this would later server as critical information. Because of that I was asked to send in driver license and social security card. I did that and 1 month later I am still waiting. I called again and was told that I should send it again. Nobody on the phone was able to fix the my.equifax.com account. They did not know what the problem was. I asked to delete the account so that I could recreate it but that also was not possible. I now had to file a complaint with the US consumer credit agency, but the estimated time for resolution of a complaint is 8 weeks, which would make it 3 and 1/2 months for being able to lift a security freeze. I am a small buisness owner, if I would provide 'services' like this I would have been without customers withing a month. Equifax is a company that has reached the terminal level of dysfunction.

We found that this business has an active Facebook page with 147020 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.