esure.com

3.9 / 5

esure.com

esure.com
29 Reviews
3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

2.3

Reviews

5

Social

5

Featured

5

Technical

Is esure.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

29

reviews

vs

0

AI declined reviews

0%

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Esure.com Review

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Last update: Wed, Mar 9, 2022 9:17 AM

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Esure.com Reviews & Complaints (29)

I was due to get 11 years NCB when my partner was involved in a very minor accident. When I renewed I was told that I only had 3 years NCB because of this claim. I phoned them and asked why I'd lost so much of my bonus. The young woman was trying to be polite but I could hear people in the background giggling. I asked for a complaint form. I was told a manager would call me back soon to discuss this. That never happened. I'm still not finished with esure regarding my NCB , I wrote this review to let people know to avoid this company at all costs.
1

3 years ago

review by Lee Russell

Have esure home insurance, we got burgled on the 2nd November, called police fingerprinted house next day , called esure to make claim with list of stuff stolen, made it very difficult as did not have receipts for some of the the older items so they won’t payout, esure sent an independent lose adjuster who in his words where “ I can’t believe there not paying out this is a straight forward calm and if I was you I’d complain “ now having more stress having to go to the ombudsman, rude staff
1

3 years ago

review by Sb I.

I contacted them due to change of vehicle, which should be available online easily most of the insurers are providing this service and they don't charge administration fees, But esure charge fees.
4

3 years ago

review by M. B.

I had an accident. Other party were with Esure too. Claim was settled very quickly 50:50 even though I was not at fault and had photos, witness etc. Ombudsman involved and 2.5 years later they get their lawyers to look at it which is what they should have done at the outset. Lawyers decide I was not at fault. That is after the other side has made a personal injury claim against me which no doubt has been settled. Shocking customer service.
2

3 years ago

review by Joanne Marie

Yes I agree with the previous reviewer - in my wife's case they sent her a renewal for £900 when the previous year it was £400. On contacting Direct Line we obtained insurance fir £230 ! (and on checking the less favourable reviews on 'Trustpilot' it seems esure do this financial trick with other customers). Direct Line Great. Esure cannot be trusted.
2

3 years ago

review by John Holland

Avoid this company paid last year £330, they send me a renewal letter with £600. When I call to don't renew the adviser Pipa turn off the call, poor costumer services.
2

3 years ago

review by Paulo W.

I started with esure several years ago for my car insurance, I have since added building/contents. I find them easy to deal with and offer very good value for money.
4

3 years ago

review by Bruce A.

Had a claim some 2 years ago and I have just received repayment of the excess, original estimate 4 months. I had been assured that the loading on my premium would also be refunded but this has not been mentioned. Spoke to Esure and told it would be passed to the underwriters to consider. Competitive premiums and ok provided you don't make a claim! Now insured through a different company.
1

3 years ago

review by Deleted User

I am on my second year of car insurance with Esure. I have found them competitively priced. I was unlucky enough to be involved in an accident four days into my first policy and they were amazing. Sympathetic, quick, efficient. I would probably stick with them even if they weren't the cheapest as I trust them.
5

3 years ago

review by Rachel D.

I took out the policy nearly a year ago. The payments were not taken on the agreed day. Also recently had a two car pile up that was not my fault and got told by the advisor that I should call the other people's insurance company's and sort it my self. I thought I was paying esure to do this in the event of an accident. Five days later and still got a damaged car and no support. The only reason I scored a two is because the signing up process is easy. But I strongly recommend using another company.
1

3 years ago

review by Deleted User

I had my car insured with this company for years. The first time I made a claim last week and was treated badly by their customer service. While i am giving the details of car theft , she asked me to call somebody else as I can not speak English, That m ount to harassment and discriminatory behaviour.
2

3 years ago

review by Mo M.

I found them to be helpful and they saved me over a hundred pounds
4

3 years ago

review by Deleted User

Shocking car insurance company took payment from my bank account then cancelled my insurance 2 days later and didn't inform me for 6 days! 6 days of driving with NO insurance then when I phoned to complain they have no complaints department and no manager to speak to will never use esure again customer service is shocking!!
2

3 years ago

review by Deleted User

I insured with Esure last year as they had given me good rates on my car and my house insurance, but have changed both policies this year as, in. both instances, there was a big jump in the annual premium. Although this is a quite frequent event with insurance providers, it is still annoying when it happens.
1

3 years ago

review by Paul Gunnion

I am currently going through an insurance claim with them at the moment (they are my insurer) had to wait 6 days for a courtesy car which is not helpful when i need to get to work!! have a dashcam with video evidence of the accident and have now been told the party at fault are disputing the accident (they don't know about the video evidence) which when I told a representative of esure I had this evidence they asked if I was an expert on speed!! sorry I am your customer you are to represent me, cut the rude attitude and get on with the job i pay you alot of money for. Will never use again wouldn't recommend
1

3 years ago

review by Deleted User

I suffered a bereavement last year and had to move areas, I rang esure yesterday and told them of change of address, because I suffered a bereavement I would be charged £25 for admin fee. The heartless management were more interested in the money than in real life tragedy that befell their customer aka money making machine. THE MANAGEMENT DOESN'T CARE ABOUT US, ITS ALL ABOUT THE MONEY, DISGUSTING I WILL NOT BE RENEWING MY POLICY IN JULY. if the management is interested at all, I miss my baby everyday and my hear is broken.
1

3 years ago

review by Kishori W.

Standard esure policy not to defend customers if accidents happen during a legal move such as a u turn, also felt penalised for the fault accident with the poor courtesy car compared to when my missus was hit, same car same company different car due I guess to whose paying.
2

3 years ago

review by Jason Y.

Speedy response when I needed to make a claim,soon put in touch with repairer and good work completed.The other driver was at fault,this was soon resolved and refunds made as appropriate.
5

3 years ago

review by Nigel From

After purchasing online and requesting my payments to be taken on the first of each month the First 3 payments were taken as and when they felt like Taking it which meant I had missed two or more payments and then I got told to pay in full or lose the Cover I made a complaint to no avail and had to pay in full I would not recommend esure and I will never use them again
2

3 years ago

review by Deleted User

Absolutely disgusted at charges for first of all a number plate change ( on same vehicle) at a charge of £26:00 - then 10 days later after I sold the car a cancellation charge of £45 I had two cars insured with esure ... NEVER AGAIN !!! Other reputable insurers allow plate changes on same vehicle at no charge and allow amends on line . Esure do not allow this online amend and probably charge for the phone call too ( some 16 minutes hanging on listening to irrelevant options before speaking to someone) A very unhappy experience and one never to repeat !!
2

3 years ago

review by Unhappy Soon

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Esure.com Review

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