Eurocell

4.4 / 5

Eurocell

4.4 Great
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4.4 / 5

Trust Score

3.7

Reviews

5

Social

5

Featured

4.5

Technical

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  • This website has existed for more than 3 years
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Reviews Analysis

20

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0

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0%

NON VALIDATED REVIEWS

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Based on 1144 reviews

Smart.Reviews

4.4

20 reviews

Reviews io

2.82

62 reviews

Trustpilot

4.3

1062 reviews

Eurocell.co.uk Review

Eurocell supply a full range of quality UPVC products to homeowners specifiers trade customers Find your local branch installer or buy online today

Eurocell.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 2:18 AM

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Eurocell.co.uk Reviews & Complaints (20)

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delivery 3.7 /5

price 3 /5

quality 4 /5

customer service 3.4 /5

on-time

Beware, Eurocell charge higher prices in branch than online....

I purchased 1 length of Window Board with 4 end caps in my local branch, costing me £73.78. I later found out that their online 'click & collect' price for the same goods (from exactly the same branch) would have cost me £35.73...50% LESS!!!

Customer service was shocking. It took 7 days and 2 e-mails before my complaint was listened to, then I was just told that Eurocell charge more in branch to encourage customers to use their website. If this was the case, you think Eurocell would be promoting this a little better wouldn't you?!

I was eventually offered the difference off my next order. NEXT ORDER! After 3 years of buying in branch, what makes them think I will ever return!! The issue is still not resolved 20 days on. If only I had stood at their counter and purchased the same products on my phone, I would have walked away with a massive £38.05 saving!
1

3 years ago

review by John

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have just placed an order an hour ago for about £200, thinking due to Covid itll take a few days if not weeks. The order just arrived in less than an hour!!! I am amazed. I live in North West London so whichever the branch is for that area!
5

3 years ago

review by Rozita Rezapour

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I’ve been a good customer always paid bill
However had a horrible 7 day notice landed on my Matt saying due to there mistakes I owe them money 2 months after I was told my account was £0 phoned them and accounts team seemed to make it up as they went along and customer service was awful
I will not use again and feel like I’ve been treated shamefully
2

3 years ago

review by Darren Hobden

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a composite door and side panels, was told on delivery date it had not passed the quality control and would be another week or so, Then received a call from Workington office to say it was on the van, I questioned if it could have been the failed door, was assured no. My fitter tried to fit the door which was wider at the top than the bottom , he had to move a hinge it still stood proud, took photos sent them in, no one would come out to look, disgusting service, said could send an engineer from head office BUT if it was found to be my fault had to pay £200 for him coming out.
He came and had quite a number of other inspections in our area. He agreed to door was the wrong size, checked the frame and side panels, said wouldorder a new door, give us £100 off a new door or fit it,we agreed they should fit it. They now deny saying this and head of sales Andy Salisbury said the frame was fitted incorrectly. Rubbish if that was the case they would not have given us a new door. There is no aftersales service they do not care about customers, all you need to do is look at the trust Pilot reviews, we can’t all be wrong, do not entertain them
Judith Pearson
1

3 years ago

review by Frederick Sorfleet

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Rip off company,online price for 30mm cloaking fillet £3.08p ,went to my local eurocell branch in Camberley and was charged £7.27p says it all really ,i complained but didn't get anywhere but will never use them again, so be warned. I will be using Angel plastics from now on there online pricing is the same as in store.
2

3 years ago

review by Mr Mark Russell

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have had a trade account with Eurocell for almost 5 years with our local branch being in Inverness. We have always received a top quality service from them, the delivery time is always punctual, we have a great rapport with the staff and the quality of goods is great. If there are ever any problems with delivery or goods the issue is sorted promptly with no hassle.
Jim Jenkins is our main contact at the branch and is always very helpful if we ever need advice on what is the best product to use on a job. They are always happy to help and I will continue using Eurocell because of the great customer service that I receive from the team at Inverness.
5

3 years ago

review by Neil McAndrew

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered (under Quotation number 679) a 3-meter double glazed French door, it didn’t arrive on the day it was promised – when it did I had to collect in spite of the fact that delivery was promised, the door also had the wrong door furniture, which they refused to change.
The staff at Hereford genuinely could not have cared less, zero interest, zero customer service.
Avoid this branch of Eurocell at all costs, they have good products but appalling staff, appalling/non-existent customer care, non-existent aftersales.
2

3 years ago

review by Graham Herefordshire

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Our builder bought a load of fascia and guttering etc ( over £800.00) for whatever reason he bought 5 lengths of 5.5m downspout ( we only needed one) and forgot the outlets,shoes and the stop ends etc so I popped in to the shop in Hereford to ask if they could exchange and I would pay any any difference. At the time the shop was undergoing a major refurbishment so he asked me to return in 3 weeks ( when the refurbishment was complete) I called in today and was told "tough it's over 30 days so no exchanges" - I explained the situation where I was told to come back in 3 weeks due to the work - made no difference! Customer service - Non existant! I will never shop there again!
2

3 years ago

review by David Heyes

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered some guttering items online on Saturday 13th July and received the items today (16th) so I'm very happy with the service I received.
5

3 years ago

review by Bobegone

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Steve Jenkins (Truro Manager) has been absolutely brilliant. I've been corresponding via 'phone and email and he has responded immediately. The level of service has been second to none. Hopefully the rest of the supply chain will be as efficient with my order. Keep up the great work Steve!

Martin
BBS Evercreech
5

3 years ago

review by Martin Hynes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Popped into my local branch only spent £50 but once I’d placed the order didn’t expect it to be slung out the warehouse door in the pouring rain in foot deep puddles. Then to finish it off discovered it would have cost me £11 less if I’d ordered it online to collect bit naughty that!!!! Just off to tell 10 of my mates now!!!!!!!!!
1

3 years ago

review by M.Winfield

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Honestly wish i had read reviews before ordering a door its been 8 weeks they are supposed to be sending a engineer out as the part on door is too big and i can't use but nothing have been in store rang aswell im a very patient person but this has literally taken the biscuit £1500 down the drain DO NOT USE THIS COMPANY
1

3 years ago

review by Ruxana Kamar

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Have been buying from this company for over twenty years, recently had a problem with a dales composite door which has warped, eight weeks later still waiting for a replacement door, this is very concerning as we have purchased many doors from them. The Leicester depot are great, but the company who manufacture the doors are a shower of shi*. You need to re-think your options as this third rate third party company is damaging your reputation and mine
2

3 years ago

review by Chris Duffin

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Recently went to the Southampton eurocell store, Gavin Crooks was the person who served me, I found him very helpful and knowledgable of the products on offer. first class experience.
Thankyou
5

3 years ago

review by Steve

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My fitter purchased composite Cladding from this company and in less than a year from it being fitted it had shrunk by an inch on either side and now looks terrible. The brochure states minimal shrinkage which is absolutely incorrect. my fitter contacted Eurocell and showed them pictures but were unhelpful in resolving the issue or offering any form of compensation. I have had to incur further expense to get this rectified.
1

3 years ago

review by dean

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I buy regularly from the Leamington store but it seems every time I buy a roll of easy lead the 150 mm roll which is £24 including vat they always charge me £24 plus vat... And apparently that's what there computer says... Rubbish I've bought many rolls and it always seems to be a problem... One week I will pay £24 the next week £28.80 and so on... Get your act together or I'll just go elsewhere
2

3 years ago

review by Tony Beston

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had a cash account with you for around 10 years, and have recently found out that you can buy over the counter cheaper, a gentlemans agreement means a hand shake, its still the way i do business today. my prices wore set, or so i thought, until one day i found out i was being ripped off.. at no point did i ever think when being asked if i had an account, that i needed to ask if it was cheaper over the counter?? an account means that you are looked after...
so if anyone reads this. think before you trust them as a cash account means nothing
1

3 years ago

review by Consumer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So the Ransome Europark branch had my roof lantern which was delivered to myself for my fitter to install, when noticing that the box with all the bolts and accessories were missing so I decided to go myself and collect them thinking it’s one of them things, only to be contacted my my fitter to advise that the Latern that was delivered was not the correct one, it turns out that mine hadn’t even been ordered, so now I’m left with no roof, back up went the plyboard however it’s now raining and my room is now soaked. My fitter has now last a days wages and his customer is not best pleased, an explanation would be great as someone definitely has not done their job properly.
1

3 years ago

review by gary renfro

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

One month after my order I am still awaiting a couple of very small parts that could have been posted, getting an email reply to a simple question shouldn't be hard but this lot can't be bothered to do that most of the time.
1

3 years ago

review by David Jones

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 9935 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Eurocell.co.uk Review

Eurocell supply a full range of quality UPVC products to homeowners specifiers trade customers Find your local branch installer or buy online today

Eurocell.co.uk Customer Service Contacts

No contact details for this company.

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