exploretrip.com

Alaska Air canceled our flight so I called exploretrip.com to reschedule after searching the web myself and guiding them to what I wanted they tried to add $150 per person for the change. I asked for help and they hung up on me. Called Alaska Airlines to confirm and they rebooked me. Shoot out to Alaska Airlines plus I could understand the customer service person.

Will not use exploretrip.com again, literally trying to rip me off.

I booked my flight in January for June to go to Istanbul for summer vacation. My flight was originally from IAD - IST. Due to COVID-19 all international flights are canceled to Istanbul which is including the flights from USA. The flight was officially canceled over a week ago by the airline company. I have reached out to the customer service which is a REAL JOKE!! They have waited me over 1 hour and hung up on me over 4 times!! First they told me that I can get the refund with $450 of penalty due to non-refundable taxes, after I shared with them my knowledge on the purchasing details and the announcement of the Department of Transportation which states that if a flight is canceled for any reason the passenger is entitled to a full refund, they offered me to pay $350. We had 4 times back and forth conversation and finally they asked me to only refund the ticket price with $50 of penalty. Even though I talked to the airline company and they confirmed me that the full refund should be given to me ExploreTrip is still trying to get $50 of penalty from me. I have been on the phone with them for over 2 hours and whenever they have no response they basically hang up on me. I have shared with them that they are violating The Department of Transportation flight policies. If the Department of Transportation policies are not followed then how they are allowed to operate in the United States?? I am in the process of reporting to FTC. This is the WORST CUSTOMER SERVICE I’ve ever had!. I wish I was getting my ticket from flight provider directly. I understand all the problems of travel sector is going through during this time however this company is NOT doing the RIGHT thing. I will never book with them again. I would highly recommend that you avoid this company which is just getting your money with no regard to their services. Disregard to make the purchases through ExploreTrip company.

very awful experince, the flights are cancelled due to Coronavirus since feb,2020, prime minister announced no more flights to china , still we r calling them for refund , no one answer, they drop ur calls, need to go for small claim courts against them. ridiculous company, our second ticket was booked for 15 march through cheapoair , whn all flights are cancelled worldwide, they refunded within week all the fare, we struck with explore trip before them a month earlier then tht , and no answer for it , very bad company

Paid for insurance and wouldn’t refund my money canceled under 1 hour

I booked my flight in January for Summer travels backpacking through Europe. My flight was originally phl - bos - lis - orl (Paris). Due to COVID all international flights are canceled. There is a travel ban that does not allow any noncitizens to travel to international countries. It is in effect by both USA and France. The flight was officially canceled over a week ago by the airline. I have not been able to receive a refund. The customer service at this place is a joke. They have hung up on me over 5 times. Any request to talk to a supervisor is placed on call back status - which surprise, they do not call you back. The Department of Transportation policies states that if a flight is canceled for any reason the passenger is entitled to a refund. When speaking to Explore Trip they say they can only provide vouchers that expire within 6 months. Due to school, I can only travel internationally in the summer. So I told them the voucher is not good for me. I am entitled to a. refund. They say that it is the airline's fault. I call the airline and they say it is the travel agency. The travel agency refuses to do their job and call the airlines. I have been on the phone with them for over 3 hours and no response. They either hang up on me, or they say they can give me a voucher. I have tried to inform them that they are violating The Department of Transportation flight policies. That if the polices are not followed then they are not allowed to operate in the united states. I am in the process of reporting to the better business bureau and DOT. At this point, I have to call my bank and try to get a refund through them. As the agency is ABSOLUTELY USELESS! They barely speak English and the connection for all phone calls is horrible. Between their static, broken English and horrible customer service. It is not worth time. Pay the extra money and book through the flight provider directly. There is a reason that their flights are so cheap. You can just keep in mind that if any delays or cancellations that you are stranded without any options. I understand that COVID has created a lot of problems with traveling, but this company is not doing the right thing. I will never book with them again. I would highly recommend that you avoid this company like the plague. They are not a legit agency and they are scammers. They just want to get your money with no regard to their services. The airlines are not at fault just the sketchy and shady business practices of Explore Trip. Spend your money elsewhere!

Booked two tickets with exploretrip back in January scheduled to depart on April 24, 2020, but the flight was cancelled due to the ongoing pandemic. The airline has decided to waive the rescheduling fee and would only need to pay the fare difference. I looked up the available tickets on Exploretrip for the same route and found the dates I wanted to fly on. Contacted exploretrip to reschedule assuming all I would have to pay was the difference between the new ticket amount on their website ($1563 per ticket) and the amount I had already paid ($1285 per ticket), which comes down to around $278 per ticket. I was told that I would have to pay an additional $470 per ticket, when asked for the breakdown how they arrived at that amount, they would refuse to explain. I had the same ticket booked with a different agency (Flight Network), where I only had to pay the difference between $1568 and the amount I had paid for my initial booking. Not sure why Exploretrip is not doing the same....

They talk about the refund, I bought the ticket for $ 1,200 and then returned just $ 729 to me !! And it didn't end like that , they want me wait to get money back after 70 days !!
really? Is this fair?

IF I CAN GIVE 0 STAR, YOU WOULD NOT EVEN GET THIS 1 STAR. Absolutely terrible customer service. I booked the round trip flight from YVR to IST and ATH to YVR on their website last year. Due to the coronavirus, our flight is canceled by the airline Lufthansa. I called Luftansa to confirm that they can issue a full refund or voucher, but we will have to go through the agent where we bought them. I called Explortrip trying to get a refund for my ticket but they refused. I even made a connected phone call with the airline and ExploreTrip so the airline could tell the agent directly about their refund policy. THE AGENT STILL DENY MY REFUND. Even if I want to get a voucher instead of a refund, ExploreTrip still asks me to pay a few hundred dollars for the service fee in order to issue me a voucher which makes completely no sense to me.

My friend booked the same flight directly with the airline, got hers fully refunded in 2 min. I called ExploreTrip multiple times and still trying to get this solved. SUCH A WASTE OF TIME. AVOID EXPLORTRIP AT ALL COST.

I booked a flight for March 10th to Amsterdam and return. I received a very good price for the flight. Then the Corona virus struck. All my hotels and other flights were being shut down so I needed to cancel my flight. My flight that I booked with Exploretrip was going to be with United Airlines, Minneapolis to Amsterdam and return. Because of the virus, United Airlines agreed to refund or reschedule all tickets. When I tried to get a refund with United, they declined because I didn't book directly with United. They said I needed to contact Exploretrip. Exploretrip refused to give me a refund because the ticket was nonrefundable. I explained that United was now allowing flight changes and refunds, they sent me back to United. I spent hours on the phone explaining the situation with different representatives and supervisors. It was now March 10th my flight would be leaving in 8 hours, Exploretrip agreed to allow a flight change but I had to pick a date in the future, not knowing how long this virus would last. They would not refund my money, as United would nor would they give me a voucher to be used in a year as other airlines were doing. So I picked a date in October, hoping at that time the virus situation would be cleared up but not knowing what else would be happening in my life that far ahead. I booked a new flight but now the ticket price was $300 more than what I paid before. So do I lose the money I paid before or do I put out more money for a new ticket? This was absolutely terrible customer service. At the very least, Exploretrip could have provided a voucher to be used at a later date but that was to difficult for them to do. This will be my last adventure with this company.

My flight was purchased for Apr 22, MNL - TPE with China Airlines last August. On Apr 2nd, 2020, I was searching flights for a friend on the China Airlines website and found out that my flight was cancelled because the Taiwanese government would not allow transit passengers until Apr 30, 2020. I called ExploreTrip and was told that I could not rebook without paying a fare difference. But the would not tell how much, and told me to call China Airlines to rebook. He disconnected me abruptly. Subsequently, I called China Airlines North American hotline. The rep at China Airlines told me that there was no guarantee that my re-booked flight would not be cancelled again because of border closures. She told me to call ExploreTrip back, and get a refund instead. I called many times in the following days but to no avail. Finally after 3 days of no lucky getting hold of a real person, I put in a refund request online. After waiting for another 3 days, I called ExploreTrip for status of the refund. The rep then told me another story. I had to pay $55 USD for penalty or I could rebook without a fare difference. I told him that I was informed by China Airlines that I would get a full refund under the circumstances. He hung up on me. I am now on hold for an hour to speak to an agent at China Airlines. Hopefully I could also persuade China Airlines to remove Exploretrip from their list. I was given the run-around by ExploreTrip twice and they expect me to pay them $55 USD for not doing anything. They are the most irresponsible travel agent that I ever had the misfortune of using.

I have an issue to refund money due to COVID-19 and all flights are cancelled, since April and right now is already June, 2020, I send tons of emails and spoke numerous time with their agents, and every time they are saying just wait a little bit and we will refund your money next week. Today, I tried to call them again and their line had only voice message no one even not picking up telephone. I totally frustrated and disappointed...

I’ve been waiting for my tickets refund for more than 2 months and they can even reply to my email

I had a flight back in January to February that had been cancelled due to COVID-19. Since then I have been in contact with multiple different people who keep telling me my refund was processed and i should be receiving it in 3 weeks. I have waited patiently for what is now almost 6 months and still have no refund. Every person I have talked to has not only been very very rude but will hang up on me when I explain my situation. This is the worst experience I have ever had when booking a flight! All i want is my $892.54 back.

I purchased tickets for travel April 10th thru 25th 2020. These tickets were purchased in December of 2019. Because of the pandemic I cannot travel and the country I should of been traveling to has there airport shot. I contacted the airline and was told because the tickets were purchased through a third party, they are responding to issuing my refund. Instead Explore Trip, is not willing to refund me. There customer service rep are either hanging up on you or leaving you on the phone for over 20 minutes. Don’t know how they could of been accredited by BBB, which I think they only put that there to get more customer. Please whoever is reading this AVOID this company.

Don't use this company, it is the modern day travel equivalent of the Ponzi scheme.

Booked a flight, got cancelled due to corona (not their fault) call for a refund and they wont help and say call the airline. What the f is the point of this company?

People are rude, wait time is forever and have no interest in resolving your issue. Call center clearly in India (i dont have anything against india, infact i love their food, just not there call centers)!

I booked a flight on exploretrip from Budapest to Istanbul for March 24, 2020 with Turkish Airlines - this flight was cancelled when the Hungarian government closed boarders due to COVID-19. I confirmed with Turkish Airlines that I should be getting a refund. My father booked with Turkish airlines and got a full refund with no problems since he booked directly with them. I called exploretrip and they said my case would be placed in line for a refund but it could take up to 30 days. I called again today, after a month and a half to follow up since I did not receive a refund yet. They asked me to wait on hold for 30 minutes to talk to the airline. They came back and said they talked to their team (not the airline) and that I am not eligible for a refund. I had told them that this information is not correct since I talked to the airline directly and that I was given other information earlier by their team. They told me to call the airline to get a waiver fee code. I called the airline and they said there was no such thing.

I paid for a service I did not receive. I called again explaining this and they said that the airline is lying and that it is not applicable for flights under $200. Exploretrip has changed their word multiple times. They have lied to me multiple times and changed their words just to keep my money. This is dishonest and selfish during a world pandemic. I really need the money, I would just like a refund.

I am less than 24 hours ahead of my flight. I hadn't received any emails from Explore Trip to check into my flight. I attempted to check in through the airline website, I couldn't check in with the information (confirmation number/ e-ticket number) so I called the airline and they have just notified me that my flight changed. Explore Trip has not contacted me once about this. Had I not called in, I would've missed my flight tomorrow. Terrible service. Terrible.

This is a absolute fraud company run from India...Stay Away folks absolutely astay away...when I purchased tickets I got email saying transaction denied...thus I purchased tickets directly from airline...later without my authorization exploretrip rechanged my credit card without my authorization...Kindly stay off this fraud company absolutely

I booked 3 Tickets 7 months before my departure.
I had to cancel 2 tickets 72H before my departure for medical reasons.
I just asked my INVOICE, my confirmation of cancellation by written in a formal letter.

NOTHING YET! Means i m gonna loose my refund from my insurance because ExploreTrip does not give you any INVOICE and any letter stating that you have cancelled your tickets

AVOID THIS COMPANY!

The last thing they even refused to refund me Airport Taxes which are always refunded even if your fare is not refundable.

Stay away not Worth saving few $$ after you gonna loose much more

And to end up i finish my only ticket which i used on a português charter company instead of Corsair!

In December 2017 I bought an airfare for 613.79, but some days later I had to cancel it; they applied a penalty for $375 and gave me a credit for the difference to buy a new ticket under this conditions: only by phone, for same passenger, same routing and same airline. If I don't use it trough December 2018 I lose it.
So since April I am looking for an airfare in their website and several times I found flights to an specific price, and immediately call them to get a reservation, but unfortunately the employees of this business overprice the airfares when I mention my available credit. I feel like they have an advantage over me because they have my money. For example, yesterday I found a ticket for $628.06 and called them immediately but the agent told me "the price is $998 but we can gave you a special discount so your final price is $850". I told him "but the price in your own website is 628.06. Why are you overpricing it by phone?" and the agent "let me ask my manager..." after 15 min waiting he hanged up. I called them 3 more times and they did the same. Today, 24 hours later I am checking their website and the price keeps the same, in the same airline, same economy class and same routing. I think this is a robbery and a type of discrimination, If they don't want gave me a refund or a credit they should be honest. This company has the worst customer service I ever used. I'd never use it again.