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I dont want to waste my time explaining this company's business model but I want to warn everyone about them.
NEVER BUY FROM THEM.

Have been ordering frames and lenses since 2008, no-line progressive, standard single vision, etc.
Every order has been perfect, customer service very good, and prices are great. Can't dismiss that other customers have had bad experience, but 13 pairs of glasses with no problems I'm not going
to fix what's not broken. Processing and shipping times could be improved a bit, but I live in Guam and 10,000 miles is a bit of a hike. Will certainly order again, actually tomorrow...

I sent in my frame for lens replacement and I noticed that one of the lens was cut badly; it didn't match the shape of the frame and I can see a big gap between lens and the frame at the inner corner of the frame. I sent back for replacement and it came back with a scratched lens and defective coating which I can easily notice when I reflect it to light. I didn't exchange this time because it cost me to ship it to them. I rather decided to live with scratches and defective UV coating because I didn't want to deal with them anymore. Now, after two months, I feel like I couldn't wear it any more because it make me dizzy and I couldn't focus to words when I read a book. I think the focal point is off from the prescription (I measured it from my eye doctor so it should be right). Only thing that I can think of is that they sent me a defective lens for the replacement to save money and ignore the focal distance to use it. This was my first time ordering from online store. I tried to save some money because local stores charge more for lens replacement but it was my big mistake. I am planning to go to a local store tomorrow to replace my lenses. It was that bad. Please don't make same mistake I made and DO NOT BUY GLASSES OR LENSES FROM THIS STORE.

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