4.3 / 5
Trust Score
3.9
Reviews
5
Social
5
Featured
3.5
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31
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Based on 31 reviews
Smart.Reviews
4.3
31 reviews
Fairhavenhomes.com.au Review
Welcome to Fairhaven Homes Browse our range of home designs all across the Melbourne area including house land packages displays and more
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Last update: Fri, Jul 1, 2022 1:39 AM
The second person we would like to thank, is Nikki Bacelic. Great communication skills! My partner and I have built several houses and we have never been communicated so efficiently before. We have really appreciated the prompt responses and the warm and professional conversations over the phone. Nikki was/is always ready to support and explain clearly the steps that have been taken and the ones that will follow. Hopefully we will be able to have the house ready before Christmas and celebrate this special event in our new home!
Fairhaven Homes is lucky to have two employees like Susan and Nikki! I will certainly build again with Fairhaven Home. Thanks
Giorgio & Ash
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Right from the beginning, Fairhaven have been accommodating with all of our requests.... we really can not fault their customer service.
Our Sales Consultant Tony Wu was fantastic - he explained everything in thorough detail, helped us get everything we wanted into our very tight budget, answered all of our questions/made changes for us after office hours, and made time to meet with us after hours whenever we needed it. We were very appreciate for all of his efforts to make sure we had the perfect outcome for our first home build.
Our Client Relations Officer, Natalie Weiss has been incredible. She’s always very prompt with her replies, helpful, friendly, and always does the best she can. Any request we have - she accommodates/actions/follows up for us straight away. So thankful to have her helping us along this crazy journey!
Our Site Supervisor Daniel has been giving us weekly site updates and has been very prompt in responding to any questions we have as well. It’s still very early days, but so far so good!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
After fixing all the problems I supposed to write it so I had a wait and now almost finished my journey. Unfortunately I cannot write Best review for them.
My house handed over to me in Nov 2019. After the handover, I had issues with plaster works and a few other things.
But our site supervisor [name removed] organized well and still processing to fix step by step.
Human works always have a mistake so I can understand and wait to fix happily so I don't write any minor issues.
(I will fix by myself-running paints, minor cracks, or any small damages so I don't worry about it)
But I would like to talk about Fairhaven homes' STANDARD quality.
I built a double storey house with Fairhaven homes and spend over 15K only for the facade with balcony (I think it was the most expensive facade) because I think the facade is the face of the house and it has to look good.
After the handover, I found many horizontal cracks on the facade beam (located on the front balcony base) and Alfresco beams.
When my friends came to my house for a new home party, they found it straight away and it was very embarrassing. I paid a lot for it but looks very cheap and it feel like I am a miser.
So I got a warranty from Fairhaven homes for making it normal.
They filled gab with putty and repainted the only facade. But still, I was able to see the horizontal cracks.
I asked my private inspector and he said it needs to cover by thin lamination unless crack will bigger and wider because of weather and wood's movement.
Now just 2months pass after fix the crack but now getting bigger and worst as he said.
So a week ago, there was a site meeting with all related 3 people(site manager, warranty department and office person).
Unbelievably, after seeing the cracks, they said it is natural wood beam so horizontal cracks are natural and normal even they said it is very well done works...
See my pictures and this is Fairhaven homes' well-done work...
So I insist to cover buy thin lamination and finally, we made a solution- I will another pay for lamination and they will repaint for free.
Because their solution was just to fill the gap with putty again and repaint again so anyway painting included-- but I already did it only 2 months ago and not it looks worse and even more chipped!!!
I had visited many display houses and never seen this horizontal cracks on the facade. So I never imagine this kind of work. I still can't believe it is over 15k facade.
Anyway except this problem(we made a solution although I need to pay again), we had a very good experience with our site supervisor [name removed] and officer [name removed].
They made the whole experience less stressful for me and my wife and was also available when I had any questions. Also, [name removed] was very good and professional to help colour selection.
Thanks so much, guys.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Sales Agent: Jen Chua (5/5) - She provided us an excellent service. Whenever we had a question, she can immediately answer our question.
Color Selection appointment: 2.5/5, the color selection was the worse part. As it was keep on changing person and the agent did not give us any good suggestion.
I am so happy that we have Rene Mallia (Client Relations Officer) and she always answer our silly questions. As some stage, i was also hesitating to choose Fairhaven due to so many negative comments. However, Rene always there to assist us with our questions and follow up with all issues that we were concerned. During the building period, We had Jamie as the building Supervisor. He assisted us and showed us the building construction. After the handover, he even dropped by to our house and double check if there is any problem with the house.
We are so happy with our first house at this stage. If there is a second chance, i definitely choose Fairhaven again. Thank you so much Rene and Jamie.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Robert was so professional and understanding throughout even after moved in found out that the corinthians door was not in great and mentioned to Robert, he came and checked and he ordered a new door which certainly describes how he values his customers specially when paid a fortune.
I'm looking forward to build again with Fairhaven soon and will definitely request Robert Cleland as the supervisor.
Will update further once 6 months inspection done.
Well done Robert and Team.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
On many occasions, she has gone above and beyond to help us and speed up our pre-construction process. She is more like a friend than a CRO, always kind and warm hearten person.
Other person we would like to thank is our color appointment representative, Paige. She handled our expectations really well and gave us choices which we would like.
Hayden our land sales rep, was also very helpful to us from beginning. He helped us found really good block of land and provide package in decent price. Also, helped us in customizing our design as per our requirement.
We can write probably few more pages on overall good experience but we will save it till site builds.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We are so excited to finally have our forever home!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The completed home has surpassed our expectations of quality and finish thanks to our site supervisor Ryan Vincent. His communication, organisation and attention to detail has been amazing. He has built this home in a little over 6 months during a Melbourne winter!! Apart from a couple of minor paint scuffs that were fixed, there has not been one issue. I would highly recommend this company, and unlike other builders Fairhaven are not giving me gift cards to sing their praises!! Thankyou Fairhaven.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I really appreciate your service Rene , whenever I need help to clarify anything, I just emailed her and got response back Before than hour.
We do not have enough knowledge as we are being first home owners , Rene did help us on each step what next to do .
Thanks a lot again
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
During half construction five supervisor has been change.
Lot of DRG Mistakes by drafter and Every times done wrong things on site.
Supervisor not come to inspection on site after finish each job.
If any body want to see fairhaven workmanship Please call me on [contact details removed].
I don’t recommend other to build house with fairhaven.
April 19th 2019 Update: Don’t build the house with fairhaven homes
No construction scheduled and planning,
No construction update,
No corespondents with workers,
Delayed construction due to every stage DRG mistakes by drafter and wrong things done by tradies.
Builder have only local tradies with no experience.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Also, we want to mention Venus & Susan who guided us through the initial part and both were extremely helpful & very professional as well.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We picked our plan in Jan 2017 but due to the delay of our land titles we didn't start building until September 2018.
Our sales person was very responsive to our emails, addressing all our questions and concerns as well as providing his own recommendations which we, as first time buyers, would not have thought of. We were able to add big changes to the floor plan from the very beginning, ticking off all the boxes we wanted for our dream home.
We were able to add all the features that we wanted (40mm waterfall bench, floor to ceiling tiles, upgraded tiles etc) and still be within our budget! All the other builders basic floor plans were so out of the budget range that it would have left us nothing to play with during the colour appointment.
Our Customer Relation Officer (Erin W) was speedy with their responses and kept us up to date with their weekly responses and future plans for the build. There communication skills really made this build a smooth and calm build.
Our Site Supervisor (Rob C) is an absolute Godsend. He was very accomodating in allowing us to have our private inspections, even pointing out what needed to be rectified and when those issues were booked in to get resolved before we even realised it was a problem!
He was prompt in answering our questions, happy to meet us on site if we wanted to have a look, and also told us what days he was in the office so we knew the best time to contact him.
We truly felt that we were in good hands and could see that he takes pride in his work. We honestly could not have had a smooth build if it wasn't for him.
We received our keys 3/5, 2 months before contract was completed. Because of all the pubic holidays, our bank was a bit delayed in providing us the final cheque. While we waited for the bank, Rob met us on site every week correcting all the minor issues so that when we received handover there was hardly anything left to rectify. Even after receiving our keys, Rob has followed up on asking us if we had any concerns.
All in all, the communication was great, the quality is everything we wanted and extremely budget friendly to give us all of our dream features.
Highly Recommend this builder!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Fairhavenhomes.com.au Review
Welcome to Fairhaven Homes Browse our range of home designs all across the Melbourne area including house land packages displays and more
Fairhavenhomes.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
They made an assurance that site cost would be $50K, and I quote their Sales Manager "Fixed site costs always have a buffer for the unknown" then at tender raise the costs to over $160K. Build price from around $550K to over $700K.
Very dishonest, stay well clear.
Building companies are in financial trouble and could be why they are being so dishonest with their customers.
1 year ago
review by HarryHanegraaf
#price(1/5) #customer service(1/5)