farhi.co.uk

4.1 / 5

farhi.co.uk

4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

4

Reviews

3

Social

5

Featured

4.5

Technical

Is farhi.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

10

reviews

vs

0

AI declined reviews

0%

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Based on 349 reviews

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4.1

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Farhi.co.uk Review

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Last update: Wed, Mar 9, 2022 2:21 AM

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Farhi.co.uk Reviews & Complaints (10)

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delivery 3.7 /5

price

quality

customer service

on-time

I ordered the product last weekend and paid for premium delivery so that it would be received on Christmas Eve. Then, on Monday 23rd, I went to the DHL website to request that it be delivered to a parcel shop instead of my house.

On the morning of Christmas Eve, the DHL website said that my order was out for delivery - and that was the last I heard of it until trying to get an update at about 6pm. By now, the DHL website said that they had not been able to find the address - despite the fact that it was one of their own parcel shops. The delivery date was changed to Friday 27th - obviously disappointing, given that I had wanted the product in time for Christmas.

Yesterday (December 28th) I checked the DHL website again and it said that the order had been delivered at 10.12am on the 27th - so off I went to the shop to collect it. Nope - not there. And the owner told me that he had not received ANY DHL deliveries for several days. When I got back home, I checked again - and the latest is that the order is now back at the depot, even though it still says that it was delivered on Friday.

NOW I see that your own website says orders received after the 20th will not be delivered until January 2nd. I am sure this advice was not on the site when I made the order, because if it had been, I would never have placed it and bought a product from elsewhere.

Having paid a premium for delivery and STILL not received the product nearly a week later, I am obviously extremely dissatisfied.

I appreciate that this problem might have been caused by DHL rather than by Farhi, but since you asked for my opinion, I wanted to share it.
2

3 years ago

review by TimHJ

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I paid extra for next day delivery but the package didn't arrive until the day after that. Very disappointed! Jim
1

3 years ago

review by James H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Had a problem with an order, but 1 phone call and it was dealt with and I now have my purchase, mistakes happen, it's how there there dealt with that matters.
5

3 years ago

review by Lee Beaumont

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First bought Rita Farhi products from Barkers of Northallerton at Christmas time. Absolutely wonderful. A1 product. Couldn't wait to try again. Unfortunately none to had. So tried to find on line. Could only get what I wanted through the Rita Farhi website. Worth the wait. Will be buying again . Only wish I could buy locally. I live in the Durham area. Once tasted not forgotten.
5

3 years ago

review by Customersue

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I bought a couple of these gorgeous bonbonnieres years ago from a now defunct online company and didn’t know who made them. I am so glad to have found Farhi again. The product is unique, beautifully made and so glamorous- the contents (chocolate covered coffee beans in this case) are delicious too. Would make a stunning and unusual gift if you can bear to give them away! I can’t so will be ordering more-for myself!
5

3 years ago

review by Customer Anne-Marie Lowndes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Love the chocs but one arrived and then I had to prompt the second, which arrived promptly after.
4

3 years ago

review by Amrana

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have rated 5 stars purley on the ordering and delivery, I cannot comment on the product as it is for a Christmas present therefore not sampled yet but I am sure they will be delicious
5

3 years ago

review by Gillian

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Products were absolutely delicious... I would have given you a 5-star review if your website had allowed me to send gifts to different addresses and pay for them at one time... As I couldn't, it was mildly inconvenient to have to make 4 different transactions...
4

3 years ago

review by Jan Lewis

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

During this time of lockdown, whilst some online companies orders have struggled with deliveries and taken a long time to arrive, my 'emergency' chocs were dispatched and delivered in 4 days. Amazing! Great service indeed and delicious chocs, as always. Big Thanks to everyone.
5

3 years ago

review by Mrs GB

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Farhi.co.uk Review

No description for this company.

Farhi.co.uk Customer Service Contacts

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