FaZe Clan

This company is a disgrace, I wish I could rate them a 0! They take your money when they don't have products in stock, they do not meet their own shipping policy window (7-21 business day) and then still try and refuse to cancel your order. They have TERRIBLE customer service and no phone number. I have had to contest all charges and file with the better business bureau. Save yourself the trouble and do not order form this "company". Wish I could leave a picture of their overpriced merch below, but I was charged 5 weeks ago and they haven't even shipped it because they don't have it in stock.

Ordered a hoodie for my son's birthday on 4/4/19 expecting it to be here before 4/29/18 and haven't even received a working tracking number and it's 4/30/19... wouldn't order anything off this site! Plus they have a no refund policy!

My 11 year old saved all his birthday and Christmas money for a sweatshirt. Upon receiving it was too small. The company has a no return or exchange policy which they do not tell you upfront. Once you submit your order it says all sales final! So I have a sweatshirt that doesn't fit a sad disappointed kid with no money! I would give zero stars but was not an option. They don't even deserve 1 star! Scammers!

Just DON't SHOP here. This has all the signs of SCAM/bogus site:( Order confirmation said shipping in 5-7 business days. Still waiting on shipping confirmation. Now they are pointing at FAQ with information not shared during ordering or order confirmation (no refund, no cancel, no exchange, and up to 21 days to ship). The company behind this site is Wanderset, Inc. That's the name used for Paypal, and likely by credit card companies. Try to cancel through them! Good luck.

Order online 12/2, got tracking info that stated it was to be delivered 12/10. Fedex cant find the box, says since its been almost 3 weeks to have sender file lost package claim. I asked for refund since this was to be a Christmas present. Faze Clan wont issue refund until they get money back from Fedex which can take months. What a joke. Should have known not to do business with a company that has ZERO return/cancellation policy

I am so angry I can barely even type. I don't want to think about how horribly this company's merchandise is ran. It's amazing they're still in business. I ordered a Faze Jersey Dec. 16th of 2020. It is now January 26th a month and some change later and my order has STILL not been shipped out. I've sent multiple emails to customer service and they only repeat exactly what is found on the faze website. No help at all. Our last exchange they said they would be escalating my case and order and will get back to me with details. It's not been two weeks since they've said that. This is such a terrible company. I will never order from them again. I hope they get sued and lose all their money. This is God awful, I'm so angry. I don't even like this company, it was a CHRISTMAS GIFT to someone who loves them. I can't even get a refund either! Like what kind of dumb company policy is that?! This coming needs to reevaluate their whole business model because one day all this $#*! service will bite them in the ass.

The FaZe boys have really stepped it up! I ordered a while back and it took forever and I could never get a hold of customer service. Now I placed another order for a hoodie that I got with a code they gave me and this time they were on it. I got it in like less than a week and I'm wearing it right now! It is fire! Happy to support the FaZe Clan

I ordered faze rugs exclusive hoodie and haven't even revived a tracking number. It's not even like I live in a whole different country I would expect to already have gotten my hoodie but I haven't even got a tracking number. I downloaded the app arrive but it still says your order is being prepared for shipment

I wish I could give this company and the costumer service a zero star. Ordered a package and shipment was confirmed to the wrong address! Faze clan customer service is a joke, they offered me a $10.00 refund for the shipping cost. 2 months later and multiple emails back and forth and I still don't have the product I ordered or a full refund.

I ordered a Jersey for my sons birthday 3 weeks ago. With in 7 days they sent an email that the order is on its way. Sent me a tracking number from Fedex, which up to today, still shows only the Label has been created and the parcel not collected. I've emailed customer service probably 4 or 5 times over the past week, and not once have they replied. Pathetic customer service! Not #Fazeup, should be #RipOff

I ordered a jersey from FaZe in early November as a Christmas present. It is now December 17th and no shirt, no tracking number, and NO RESPONSE from customer service. I have emailed 4 times, and have not received an answer. What a disappointment! Customer service is A JOKE because it doesn't exist! At this point, the jersey will not get here before Christmas coming from California to the Midwest. BUYERS BEWARE! DO NOT ORDER ANYTHING FROM THIS COMPANY! I will be contacting the Better Business Bureau, plus seeking a charge back on my credit card. FA Ze. If you are reading this, you have a golden opportunity to be big time and you are blowing it! Step UP!

Ordered a shirt on 11/25/20 and still waiting for it to be shipped. Funds came out immediately as only limited methods to submit payment. I have received a response from my inquiries blaming the pandemic and that they weren't expecting as high sales volumes. But if youndokt have the merchandise, then don't accept a customers purchase. Also they offer no acceptance for exchanges or returns.

I am shopping for Christmas gifts for my son. There is absolutely no info on their website to give any clue about expected shipping or arrival dates. No phone # available to speak with anyone. I took a chance and immediately received a confirmation stating that "we are getting your order ready", but that I needed to know that it would not be shipped out before 12-25-19. They also had info frequently asked questions. All purchases are final from the time you place your order. No returns or refunds, and no phone # if there's a problem

I should have read the reviews before purchasing however this is what my nephew wanted for Christmas. Ordered a custom jersey on November 7th. Shipping label finally printed on 11/22 however no additional updates until 12/4 when the USPS tracking number showed the package was finally received by the post office. This after multiple emails assuring me the jersey was already mailed and that a case was being opened by their "brand partner" to look into it. Well today is December 10th, still no jersey or status from FaZe customer service on my allegedly shipped custom order. Next step will be to dispute the charge. Like I said earlier, be warned they are a scam and their customer service is complete garbage.

I ordered two items during their Black Friday Sale on November 24th, 2018. These items were meant as presents for my Nephews on Christmas. Payment confirmation came within a few moments of finalizing my purchase. I thought all was great, but boy was I wrong. In the confirmation email for my purchase it stated that product would ship in 5-7 business days. That sounded great but it was not true. I contacted the support team and asked about my order. I got a reply back from someone stating that the actual time for product to hit their warehouse is 5-21 business days. That is ridiculous and I decide to look into their cancellation policies. I come to find out that there is a no order cancellation policy and all orders are final. What a joke. It has now been close to 30 business days without any contact or updates from Faze Clan Apparel. I highly recommend that you stay away from doing business with this company. I will be telling all my friends and family as well as this is the worst online retail experience that I have ever had.

I ordered from the website and didn't receive the item until almost a month later. By that time, my son didn't need the item anymore so I returned it. I called to ask exactly what needed to be done to return an item and the gentleman who answered informed me I needed to call them once the item was delivered to them and ask for a refund. I ask why they couldn't just credit my account once the item was received on their end and his response was I should call them back "to make sure". I've been calling everyday (several times a day) for the last 2 weeks and there has been no answer. I understand they may be extra busy, but really - 2 whole weeks without answering your phone? That's no way to run a business. I planned on buying other things from their website but won't now that I know their customer service is so poor. They do not give you an option to leave a message or send them an email. Again, bad business!

It says 7-14 business days until it moves from production. I ordered my jersey 03/01/2016 and it is now 04/05/2016 and it is still in production. No emails from FaZe since ordering it the first time. Can't email them and no luck on the phone. $79.99 jersey. You can't possible be this busy.

Communication was awful. On December 21st we received notice of tracking number which is the same day delivered. Shipped long after promised day. Never could get answers to many inquiries and. Would never order from Faze Clan again.

I ordered a hoodie back in Nov for my son and it came in about a week. He was so happy he wanted the same style just a different color. So I placed an order for the second one Nov 29th. It's now Jan 2 and still no hoodie. Ive emailed them 3 times and they said the first 2 times I would get a tracking number in a couple days. No reply to my last email. No tracking number either. Still waiting for his hoodie. Oh they did send me a 30% off coupon on my next order. Yea won't be using that.

Customer service is nonexistent with this company, especially if you live outside the US. They do not have email and I would have to call LONG DISTANCE from Canada to the US on my CELLPHONE if I had a hope of getting through, which by the reviews I see would be NO CHANCE. My 13 year old spent some of his birthday money ordering Faze apparel and now it looks like he has gotten RIPPED OFF. I do not recommend these yahoo's. *edited to upgrade review as we did finally receive the product. However, the remainder of my review stands and I would avoid doing business with them again because of it.