firstchoice.co.uk

3.6 / 5

firstchoice.co.uk

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

3.4

Reviews

1

Social

5

Featured

5

Technical

Is firstchoice.co.uk legit?

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  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
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  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

32

reviews

vs

0

AI declined reviews

0%

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Firstchoice.co.uk Review

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Last update: Fri, Mar 18, 2022 11:20 AM

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Firstchoice.co.uk Reviews & Complaints (32)

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delivery

price 3.3 /5

quality

customer service 3 /5

on-time

Used TUI for a number of years first time with sister co Paid in full including £90 for choose my seats I then had a refund of the £90 seemed to loose seats I wanted and had to do it all again wrote to customer services nothing back from them. Booked early Jan and due to flight times booked into Airport hotel. I then noticed flight times had changed to PM so could have saved on the hotel no warning and lucky I noticed on app. Again nothing from Customer services
2

3 years ago

review by Mr Devere

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Excellent service consultant went above and beyond with her help
5

3 years ago

review by O. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First class first Choice. Always book with them! So easy. Great value. Always recommending.
5

3 years ago

review by U. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would give five stars if they make there Web site better, when looking and trying different dates having to reset the filters, that is annoying.
4

3 years ago

review by Mr Harwood

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Would have given 5 stars but I always thought First Choice was the king of all inclusive. Now you are given the choice of all kinds of board. I don't really see the point of First Choice any more as it is exactly the same as their mother company TUI. Just log onto TUI and forget First Choice. There even use to be a small price advantage of First Choice over TUI but not any more. I think TUI are gunning to drop the First Choice name. Only reason I used First Choice was because I got more cashback from you know who than TUI.
4

3 years ago

review by Mr Millington

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

First class service and no problems we go away at least 3 times a year and only travel with first choice
5

3 years ago

review by Mrs Gomm

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First Choice were known for being All Inclusive, but not anymore, I'm now having to find the 'board' button, and quite often you are halfway through looking at what's on offer before you realise. I could stick with Jet2.com for that!

Think it's time you had your systems updated so that your passenger details match what is on my passport. My surname has an apostrophe in it, which my passport shows but your system doesn't accept. Please arrange to get it changed!
4

3 years ago

review by Mrs Obrien

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

firstly you cancel 3 weeks before a holiday that we had book a year in advance with no explanation
1

3 years ago

review by D. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We always used First Choice for many years and have never had any problems. First Choice, First Class.
5

3 years ago

review by Mr Dunn

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I booked through the Quidco cashback website and my 4% cashback hasn't tracked!
1

3 years ago

review by Mr Browning

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Booked 4 star all inclusive hotel only to learn from other hotel patrons it was being demolished few weeks after our stay, reviews read dirty rooms, limited staff who were disinterested etc Asked First Choice to let us cancel and refund or change to another hotel and pay more for the only one available. they refused and were rude and unhelpful
1

3 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They didnt make us happy - our plane was diverted from Cancun to Merida Airport for safety reasons - completely support this! However from landing at Merida to getting to our hotel took 17 hours, despite it being a 4 hour drive away. The coaches were very late, the coach we had was ancient, it had no Speedometer, no Sat Nav, no seatbelts, no usable toilet and the driver was fighting the steering wheel all the time. That said, he managed to use his phone to text, make calls and at one point counted his money, all while still driving VERY slowly. As he had no directions, one of the passengers used his Google Maps to give the driver directions! We then arrived at our hotel complex after 12 hours and he didn't stop, and wouldn't turn round. The straw that broke the camels back was when at around 05:45 he took a wrong turn and was stopped by some security guards - they told him to reverse out and he knocked over a small palm tree - the security guards wanting him to pay for the damage and he wanted US to pay for it! That was enough for us (there were still 6 of us on the coach). We asked the Security Team to order taxis which cost us the equivalent of £24 (we were STILL 40KM from our hotel!) All reported to TUI Reps on site, told to claim when home, and TUI say transfers are undertaken by a 3rd party so are noting to do with them! We lost virtually a full day in the hotel but TUI dont care! What a shower!
2

3 years ago

review by Philip Aitken

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Firstchoice.co.uk Review

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