Floors By Greensborough

Floors By Greensborough sanded and polished my Tasmanian oak floorboards late last year. I wasn't sure exactly what colour for them to stain it and they were so helpful in applying stains on my floor for me to choose from. I have a gorgeous grey/brown mid tone floor with a great finish exactly what I wanted! The guys were very helpful and friendly and made it easy. My friends have all complimented my floors. I would highly recommend Floors By Greensborough.

We have had Floors by Greensborough sand and seal our floors several times over the last twenty years.

We have always found the service and the professional approach of the sanders to be exemplary.

I would have no hesitation in recommending them to any prospective clients.

These guys quoted to do a full sand and polish of my baltic floors, they did such a terrible job, the floor was covered in dusty lumps and sanding marks in the polish because they used paper that was too course. I would not recommen them - to top it off the admin team could not even spell my name and are rude - they hung up on me when i tried to call them to discuss the matter.

Following very minor water damage to a beautiful solid timber Jarrah floor the insurance person brought in "Floors by Greensborough" to advise and I met their representative on site. Lovely man. The damage was so minor and in a descrete area so it was line ball whether to do anything at all. I was advised by Greensborough to have a light sand and re finish as it would be good for the floor.
I had to move out while work was done but old I would be back in the following week (10 days total).

First issue: F by G made an incorrect choice regarding the finish to put on the floor. This meant that the original floor finish rejected new finish, it looked appalling - part matt, part shiny and the rest smeared. I was NOT told that there was a problem and had to 'discover' it myself the night before the furniture was to be brought back in. Consequently I could not move home.
We had a meeting onsite next day, F by G barely apologised but explained the error and said they would remove the incorrect surface and re sand, then apply new finsih for me to inspect in 2 days.

Second issue: I turned up 2 days later as requested and not only wasn't the floor finished to the standard they advised, it was only half sanded. Even more upsetting was that they had sanded against the grain and there were now circular scratch marks all over the floor. Even I know not to sand against the grain!

Third issue: They had applied the new finish to a small area of floor for me to look at and it was terrible, they had applied the coating over circular scratch marks left by sanding, the new finish was also bubbling and being 'rejected' and was rough and furry.

At this point I said no more, they have had two cracks at my beautiful floor and it has been damaged more each time, I am not giving them a third crack at ruining it.
I am still not able to move back in to my home, my floors are a mess and I am awaiting expert advice on how to remedy the situation.
Feeling devastated and totally let down. I advise you stay away from this company.

1. Incorrect choice of finish by Greensborough meant my floor surface was ruined, should have done a test patch but did not. 2. Did not let any one know something had gone wrong which caused even more inconvenience. 3. Sanded against the grain damaging the floor even more. 4. Again did not tell anyone anything that things had gone wrong. Conclusion: No quality control, substandard workmanship, no regard for my property.

We had our parquetry floor originally laid 25 years ago by Floors by Greensborough. They were great to work with then and we have had the same experience again. We had our floor repaired, sanded and re-polished. The workmen were there as advised and we are very happy with the end result. Our floor looks brand new again. I highly recommend Floors by Greensborough.

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