floorstoreonline.co.uk

4.2 / 5

floorstoreonline.co.uk

4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

4.7

Reviews

2

Social

5

Featured

4.5

Technical

Is floorstoreonline.co.uk legit?

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
  • Instagram account found with large audience
  • Facebook account found but audience is small
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Reviews Analysis

23

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Based on 246 reviews

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Floorstoreonline.co.uk Review

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Last update: Tue, Sep 7, 2021 2:40 AM

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Floorstoreonline.co.uk Reviews & Complaints (23)

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delivery 5 /5

price 5 /5

quality 5 /5

customer service 5 /5

We have used the Floorstore in Leeds many times over the years. Excellent professional service, thank you to Simon for all his help and to Ian, the best carpet fitter we have ever had. We always recommend the store to family and friends.
5

1 year ago

review by Mrs Mawer

Floorstore managed to get my order to me only a week late inspite of the Coronovirus lockdown. They chased the supplier in Belgium and kept me informed along the way and allowed collection under social distancing conditions from their warehouse. Well done to them for their efforts during these difficult times.
5

1 year ago

review by Graham Smith

Friendly and knowledgeable – actually, really impressive service: phoned up with order late on Friday, flooring delivered on Wednesday morning. This included amending the order (mix-up over size of herringbone flooring, mine not theirs) and then request on the Monday for an extra item – all delivered by 10.30 on the Wednesday, including the extra item (they’d anticipated I’d call back to add the extra item so did it for me to avoid additional delivery costs). Exactly the service you want, particularly with complicated and expensive items like floors – thank you.
5

1 year ago

review by David Molesworth

#delivery(5/5)

Great customer service and delivery on time. This is my second time ordering from the company and will always have them considered for any future flooring needs and I won’t hesitate to recommend them. Big thanks to Lee!
5

1 year ago

review by Mrs Jasbir Phull

#delivery(5/5) #customer service(5/5)

We recently purchased a product from Floorstore called Sanders & Fink Traditional Oak for our kitchen and hallway. I must say that it looks absolutely fantastic, however the secret is also to have this product fitted by an expert with this product to help towards the excellent finish. Also great service from Steve at the Wakefield Store. Steve & Deirdre Marr Doncaster
5

1 year ago

review by Stephen Marr

Sales staff good, however we had a problem with some LV tiles that were badly laid and met resistance from Floorstore to getting the problem fixed. It was however resolved in the end after some pressure from me. Had it not been for this I would have given 4 stars
3

1 year ago

review by mr and mrs clarke

My first impression of Floorstore was that is was a national chain, it's impressive large store in Wakefield with a huge range of products seemed to indicate it was. To my surprise they are in independent family run business able to offer flexible and workable quotes. We wanted a specific mid range carpet and they were happy to quote within our budget, we weren't upsold. Fitting was good and as planned. Very happy with the carpet and will be back next year for our stairs and landing
5

1 year ago

review by Mrs Price

Very good service,within 30 mins we choose our wooden floors,recommended the right fitter Mr.Peter who made the job as art woke .. Thank you Mr.Peter for your professional job .
5

1 year ago

review by Hassan O.

Liam and India were extremely helpful when choosing a mattress. They helped fit in with my budget and helped with availability in terms of delivery. Overall great customer service!
5

1 year ago

review by Lauren Akeroyd

#delivery(5/5) #customer service(5/5)

Fantastic service from Richard at your Leeds Showroom, good quality German “click” Floor, collected next day at your warehouse. Altogether Avery pleasant experience, I would highly recommend tFloorstore to all my friends. Thank you.
5

1 year ago

review by Mr Barraclough

#quality(5/5)

Used 3 times now and everytime great service even price match so if you see it cheaper they match it also had pack left over so took it back and exchanged for other things I needed great service would highly recommend
5

1 year ago

review by Mr Amp

#price(5/5)

After a minor hiccup with my first order everything turned out ok and the second order went as planned. The carpet and laminator fitters were excellent
4

1 year ago

review by Mick Devlin

The service in the store was very good, the service I got from the person fitting the floor was excellent and could not fault his work in any way, it in the future when I get another floor laid I would request the same person to lay the floor
5

1 year ago

review by Mr Massingham

We purchased approximate 200 sq metres ofAquastep for our new build home, Liam was very helpful and knowledgeable about his products. And very honest. Delivery went perfectly and we couldn't be happier with our purchase. Wouldn't hesitate to buy from this company again. Helen & Mike
5

1 year ago

review by Helen And

#delivery(5/5)

I was very happy with the service received at Floorstore Wakefield. Walking in to the store I was greeted with a large selection of carpets, all suited for different rooms, family traffic and budgets. My salesman Kris, understood and described to me the qualities of the carpets, how I could expect them to look and wear and which carpets would meet my needs. Samples were aplenty, and could be taken home. I now can’t wait for the carpet to be fitted (all arranged through Floorstore). Thank you.
5

1 year ago

review by Deleted User

Very helpful salesman, Adam. Carpet fitters also very good and helpful with moving things.
4

1 year ago

review by Eastham M.

When challenges present themselves it’s important to recognise the value of choosing a flooring specialist dedicated to providing the right outcome for the customer. We want to express our thanks and gratitude to Simon Waterhouse at Floorstore Leeds for his advice, experience and expertise. Simon displayed an unwavering commitment to ensure the quality of our chosen flooring would not be compromised despite issues identified with the condition of the builders screen prior to the installation of our Amticoflooring at our new build home. We remain indebted to Simon for acting with our best interests at heart for refusing to accept assurances provided by the builder regarding the suitability of the sub floor. Working with Simon, the builder and their Customer Relations Team we were able to find an acceptable and cost effective solution to remedy the issues highlighted to us by the Floorstore. This Company have a reputation for attention to detail, not taking short cuts, using quality products and instructing the best possible fitters to ensure the long term viability, durability and performance of the chosen floor. We understand now how important these values are as we are delighted with the outcome of our installation and endorses why we were right to place our business with the Floorstore Leeds. The standard of fitting of our Amtico floor provided by Ian Clark was exacting, totally professional and left us with a wow feeling. Thanks again to Simon and Ian from two very satisfied customers who would not hesitate to recommend Floorstore Leeds based on our experience.
5

1 year ago

review by Deleted User

#quality(5/5)

I've used the Floorstore a few times over the last couple of years. They were very helpful, provided some great advice and the floors and carpets look great.
5

1 year ago

review by Mr Canavan

I went to floorstore 4 times before deciding which flooring and carpet to buy. The staff were Great not pushy and just let you look around and decide. Oniel did a fantastic job of sorting out our order and even when the fitter ran out of flooring he sorted out what we needed straight away!. I am so happy with my flooring and carpets! Floorstore did a fantastic job!.
5

1 year ago

review by Deleted User

I just bought my first apartment, and before I moved in, I wanted the new flooring throughout. The floorstore team did a fabulous job In finding the both wood and carpet, to suit both my budget and style...it looks amazing! At first I was overwhelmed with the amount of different material they offered , but they were also clear with their advice on what material was best the different areas through the apartment, and I don't think I could have chose better. The team was very communicative during the process, and did a great job having their fitting team finish quickly and on short notice. If you've got an room or a house where you need new flooring, I would strongly recommend The Floorstore.
5

1 year ago

review by J. Frost

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